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Commercial Lines Account Examiner Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Career driven with management experience and exceptional people skills. Versed in payroll experience and customer service. Desires a challenging role with a lifelong company.
Skills
  • Ability to achieve immediate and long-term goals
  • Customer service experience
  • Knowledgeable in PC skills/Microsoft Office Suite
  • Quick learner with ability to work unsupervised or as part of a team to achieve objectives
  • Cash handling/register operation
  • Customer Service
  • Credit Card Sales
  • Fortune Business Systems software
Education and Training
Ohio University Athens, Ohio Expected in June 2009 Bachelor's Degree : Finance - GPA : Finance
, Expected in Accounting 101, Accounting 102, Introduction to Business Statistics, Production/Operations Management, Management Information Systems, Introduction to Marketing Management, Introduction to Management and Organization, Social Responsibilities of Business, Bank Management, Risk & Insurance, Business Strategies, Investments, Integrated Business Cluster : - GPA :
Experience
Edinburg Independent School District - Commercial Lines Account Examiner
Edinburg, TX, 01/2016 - Current
  • Evaluates, makes decisions on, and processes policy new business applications, endorsements, and renewals for multiple lines of insurance in support of company premium growth, policy retention, premium adequacy, and customer-focused quality of new and in force business.
  • Evaluates and updates policy information that supports premium generation, policy review, and assembly.
  • This may include agency or business partner quote support, policy coding, coverage review (such as verification of discounts and surcharges), error corrections, risk factors, correct classification, and premium growth opportunities.
  • Utilizes underwriting acumen and authority to handle underwriting reviews up to allowable tolerances/threshold.
  • Reviews system submitted requests (e.g.
  • applications, endorsements, coverage increases) including those by email and phone for type of risk and if underwriting referral is necessary.
  • Updates policy coverages, reviews inconsistent coverages and determines if referral is necessary to the Underwriting Assistant or Underwriter.
  • Handles telephone, email, and fax inquiries from Westfield agency partners utilizing best practice procedures (e.g.
  •  
  •  
  •  
  •  
  • standardized greetings, proper call transfers, appropriate response time and follow-up).
  • May provide automation support for the following: Agency Web Passport (AWP), agency management system integration to Westfield systems (including password recovery).
  • Handles tasks related to the exchange of information between the company and agency management systems (e.g.
  • download, bridging).
  • Tracks agency contacting trends and elevates concerns (tier 2) when necessary.
  • Evaluates and escalates to Tier 2 technical support.
  • Partners with other Services teams (e.g.
  • Customer Care Center, Westfield Services) to accomplish department service goals.
  • Provides agency or business partners training through teleconference or WebEx.
  • Helped test and implement a new phone system - inContact
Firstservice Residential - Payroll Clerk
Henderson, NV, 12/2013 - 01/2016
  • Verify accuracy of entry of: New hires Rehires Raises Transfers Status changes Input retro hours for all new hires and rehires each pay week.
  • Input miscellaneous hours each week that are not transmitted electronically Verify each week whether or not hours have been transmitted for employees who are on leave of absence.
  • Prepare and send school district and tax exempt letters for employees.
  • Seal all checks and vouchers each week.
  • Organize printed checks and vouchers for distribution to stores, corporate office and warehouse.
  • Calculate garnishments for affected employees, complete check requests for appropriate amount and furnish to accounts payable for processing for weekly payroll.
  • Process and mail employee garnishment checks each week.
  • Input employee direct deposit forms, W-4's and IT-4's each week.
  • Complete employment verifications on weekly basis.
  • Assist employees and management personnel with questions and problem resolution both over the phone and in-person.
  • Open, date stamp, and disperse mail to appropriate person.
  • Filing paperwork in employees' file.
Children's Home Society Of Florida - Server
Okeechobee, FL, 08/2011 - Present
  • Avg.
  • 18 hours/week) Welcome and greet guests, also provide quality customer service Knowledge of full food and bar menu Take food orders from guests & answer questions about food, beverages and other restaurant services Be informed of daily specials and sales quota Administer a safe and clean environment for all customers Perform side work at the start and end of each shift as required by service station assignment Prepare final bill, present check to guest, accept payment, process credit card charges.
City Of Greeley - Data Entry Clerk
Campion, CO, 10/2010 - 12/2013
  • 32 hours/week) data entry position Good typing speed; average 70 wpm Knowledge of business software Ability to multi-task Keying in company's inventory and sales quotes correctly and efficiently Excellent accuracy with no error Assist with filing inventory sheets and invoices, and administrative projects as assigned Organize company's sale orders and invoices Proficiency with Microsoft software to organize important company information, or handle any projects for management Use of simple math for projects Answer incoming phone calls on a multi-line system and direct them to the right department Use of office equipment, such as printer, copier, fax machine.
Templeton-Blackburn Alumni Memorial Auditorium - Ticket Clerk
City, STATE, 09/2008 - 06/2009
  • Issued tickets for campus events.
  • Maintained cash drawer, reconciles ticket stock, and handle and process cash, check and charge/credit payments.
  • Maintained a friendly, open positive demeanor, remaining in position at windows and assigned location at all times to answer inquiries, and render assistance in courteous manner to guests.
  • Handled any office work, including organizing, typing, and answering phone inquiries.
Templeton-Blackburn Alumni Memorial Auditorium - Usher/Staff Leader
City, STATE, 09/2006 - 06/2009
  • Promoted from usher to staff leader Direct the ushers during events Greeted patrons attending events Maintained order and consistency during events Assisted patrons by answering questions and directing them towards their destination Worked with other employees over headset Ensured a safe and clean environment for all patrons.
Skills
Accounts Payable, Business Strategies, Business Systems, Cash handling, Filing, Marketing Management, math, office equipment, Sales, system integration, technical support, Underwriter, Underwriting
Activities and Honors
inContact Project

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Resume Overview

School Attended
  • Ohio University
Job Titles Held:
  • Commercial Lines Account Examiner
  • Payroll Clerk
  • Server
  • Data Entry Clerk
  • Ticket Clerk
  • Usher/Staff Leader
Degrees
  • Bachelor's Degree
  • Accounting 101, Accounting 102, Introduction to Business Statistics, Production/Operations Management, Management Information Systems, Introduction to Marketing Management, Introduction to Management and Organization, Social Responsibilities of Business, Bank Management, Risk & Insurance, Business Strategies, Investments, Integrated Business Cluster

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