commercial ford manager resume example with 20 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Professional Seeking a position in the automotive service industry
  • Professionalism and experience In all aspects of the industry
  • Service Manager experience with proven results.
  • Would Preferably like to be with a new car franchise with Honesty and integrity being valued
  • Motivated to excel and grow with the right company
  • Quality
  • Service planning
  • Process improvement
  • Communications
  • Problem resolution
  • Team building
  • Customer service
  • Relationship development
  • Operational improvement
  • Team management
  • Reporting and documentation
  • Task delegation
  • Planning and coordination
Commercial Ford Manager , 02/2017 - 12/2020
Cisco Systems, Inc. Topeka, KS,

Inspected completed work to assess quality and identify skill or ability issues.

  • Ford motor company Consistently increased average hours on repair orders.
  • Increased profits while maintaining highest csi in our region.
  • Generated trusting loyal relationships with customers with honesty and integrity quality service to there vehicle.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Defined department objectives and monitored performance.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
Regional Manager, 04/2009 - 11/2017
Accor Hotels Scottsdale, AZ,
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Developed and managed regional sales program and market operations.
  • Supported partners and distributors across diverse geographic sales regions.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Managed business expansion, revenue development and market gains.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Devised marketing, sales and customer promotions to work alongside national plans.
  • Developed and executed dealer event-oriented marketing promotion to achieve retail market share goals.
  • Trained regional general managers on methodology and processes to support contract retention and reselling.
  • Expedited resolutions to correct customer problems and complaints.
  • Identified optimal locations, dealers and investors to engage product sales for continuous brand expansion.
  • Strengthened product branding initiatives by successfully implementing creative marketing strategies to maximize outreach and brand messaging.
  • Acknowledged for being top performer in region, earning highest service satisfaction and sales ratings.
  • Appointed new dealers and improved organization's diversity initiative by increasing business objectives and benchmarks.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Managed staff to optimize brand expansion initiative productivity.
  • Minimized turnover through effective training and employee engagement programs.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
Sales Service Manager, 08/1998 - 12/2006
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Operated with high-quality service as core focus of business to drive exceptional sales growth.
  • Assisted in growing key performance indicators while integrating company values in business operations.
  • Trained and managed staff to drive high productivity, excellent performance and positive employee satisfaction and maintained standard operating procedures.
  • Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Networked to build client base and promote products to new and existing clients.
Education and Training
Associate of Arts: Turf Management, Expected in
Florida Atlantic University - Boca Raton, FL
Status -

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Resume Overview

School Attended

  • Florida Atlantic University

Job Titles Held:

  • Commercial Ford Manager
  • Regional Manager
  • Sales Service Manager


  • Associate of Arts

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