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Commercial Ford Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • Professional Seeking a position in the automotive service industry
  • Professionalism and experience In all aspects of the industry
  • Service Manager experience with proven results.
  • Would Preferably like to be with a new car franchise with Honesty and integrity being valued
  • Motivated to excel and grow with the right company
Skills
  • Quality
  • Service planning
  • Process improvement
  • Communications
  • Problem resolution
  • Team building
  • Customer service
  • Relationship development
  • Operational improvement
  • Team management
  • Reporting and documentation
  • Task delegation
  • Planning and coordination
Experience
02/2017 to 12/2020 Commercial Ford Manager Cisco Systems, Inc. | Topeka, KS,

Inspected completed work to assess quality and identify skill or ability issues.

  • Ford motor company Consistently increased average hours on repair orders.
  • Increased profits while maintaining highest csi in our region.
  • Generated trusting loyal relationships with customers with honesty and integrity quality service to there vehicle.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Defined department objectives and monitored performance.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
04/2009 to 11/2017 Regional Manager Accor Hotels | Scottsdale, AZ,
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Developed and managed regional sales program and market operations.
  • Supported partners and distributors across diverse geographic sales regions.
  • Mentored and trained staff to define and exceed field sales objectives.
  • Managed business expansion, revenue development and market gains.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Devised marketing, sales and customer promotions to work alongside national plans.
  • Developed and executed dealer event-oriented marketing promotion to achieve retail market share goals.
  • Trained regional general managers on methodology and processes to support contract retention and reselling.
  • Expedited resolutions to correct customer problems and complaints.
  • Identified optimal locations, dealers and investors to engage product sales for continuous brand expansion.
  • Strengthened product branding initiatives by successfully implementing creative marketing strategies to maximize outreach and brand messaging.
  • Acknowledged for being top performer in region, earning highest service satisfaction and sales ratings.
  • Appointed new dealers and improved organization's diversity initiative by increasing business objectives and benchmarks.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Managed staff to optimize brand expansion initiative productivity.
  • Minimized turnover through effective training and employee engagement programs.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
08/1998 to 12/2006 Sales Service Manager VIP ACURA HONDA | City, STATE,
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Operated with high-quality service as core focus of business to drive exceptional sales growth.
  • Assisted in growing key performance indicators while integrating company values in business operations.
  • Trained and managed staff to drive high productivity, excellent performance and positive employee satisfaction and maintained standard operating procedures.
  • Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Networked to build client base and promote products to new and existing clients.
Education and Training
Expected in Associate of Arts | Turf Management Florida Atlantic University, Boca Raton, FL GPA:
About me

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Automotive Experience if 15 years ensuring efficient and timely services to customers for vehicle repair and maintenance. Demonstrated ability to manage the administration of a full-service automotive service department Competent knowledge of functioning of automobiles, parts and repair. Outstanding communication and organizational skills. Highly adept in managing and motivating a culturally-diverse workforce

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Florida Atlantic University
Job Titles Held:
  • Commercial Ford Manager
  • Regional Manager
  • Sales Service Manager
Degrees
  • Associate of Arts

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