Commercial Department Manager Producer Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Department Manager with undeniable service, employee development and interpersonal skills. Boasts more than 10 years of experience overseeing complex department-management tasks. Bilingual and comfortable working with people of all personalities.

  • Excellent oral and written communication skills
  • Thorough and meticulous in all paperwork and data entry
  • Accuracy and strong attention to detail
  • Training and mentoring
  • Issue and conflict resolution
  • Cross-selling and upselling
  • Customer follow-up
  • Active listening
  • Friendly, positive attitude
  • Fluent in Spanish and English
  • Great work ethic
  • Self-motivated
  • Great organizational skills
  • Critical thinking
  • Customer relations
  • Adaptive team player
  • Inbound and Outbound Calling
  • Data entry documentation
  • Excellent mathematical skills for easy calculations
Lincolnton High School Lincolnton, NC Expected in 06/2009 High School Diploma : - GPA :

NPN: 17050978

  • South Carolina Insurance Producer License:

Property, Casualty and Personal Lines

Surplus Lines Broker- Property and Casualty

  • North Carolina Insurance Producer License:

Property and Casualty


North Country Academy - Commercial Department Manager/ Producer
Gaithersburg, MD, 05/2011 - Current
  • Great understanding of insurance terms, types, policies, procedures and coverages for different lines of business.
  • Gather information needed from customer to prepare a quote.
  • Fill out quote and company applications needed for a quote.
  • Familiar with different carriers applications.
  • Compare information received from client to information posted on SAFER website.
  • Order driver's MVR's and Loss Runs.
  • Quote and issue accounts directly online with appointed carriers.
  • Quote and issue accounts with a Finance Company.
  • Issue certificates of Insurance.
  • Process endorsements and collect information needed for endorsements. (Example: registration cards, lease agreements, MVR's, Tag Turn in Receipts, Bill of Sales, etc.)
  • Contacted client to prevent cancellations.
  • Process Statement of No Loss for reinstatements.
  • Obtained from clients information requested from Underwriters.
  • Proven loyalty with a company, growth of knowledge and advancement of position.
  • 10 years of Trucking Transportation experience.
  • Worked closely with sales associates to complete tasks.
  • Demonstrated excellent communication skills in resolving product and customer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coached, trained and mentored new team members and manager trainees.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Delegated work to staff, setting priorities and goals.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
  • Resolved routine and complex issues by performing detailed research.
  • Documented and tracked customer account details using agency management software.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Strengthened traceability by developing organization systems for keeping records, reports and agendas.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Provided quick turnaround time when customers called with questions.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Recognized by management for providing exceptional customer service.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Gaston Community Action - Customer Service Representative/Tax Preparer Assistant
City, STATE, 2011 - 2011
  • Produced US and state income tax returns for individuals.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Made outbound calls to obtain account information.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
Precious Times Learning Center - Daycare Assistant Teacher
City, STATE, 2009 - 2011
  • Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
  • Kept class space organized, clean and learning-focused for optimal student development.
  • Encouraged students to interact positively and calmly solve disputes.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Organized and led activities to promote physical, mental and social development.
  • Established indoor and outdoor safe play environments for toddler-age children.

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Lincolnton High School
Job Titles Held:
  • Commercial Department Manager/ Producer
  • Customer Service Representative/Tax Preparer Assistant
  • Daycare Assistant Teacher
  • High School Diploma

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