Hello, my name is Jessica Claire. I am 21 years old and I currently live in Columbus, Mississippi. I am a very happy person, I love to laugh and enlighten others while in my presence. I love to learn about new things as well as teach others all that I know. I will be a great addition to the Marriott hotels because I know the system and I know how to help others get better in fields they are weak in.
Skills
First-aid
Sanitization
Table setting
Food preparation
Safety and security procedures
Guest amenities
Conflict management
Credit and cash payments
Reception
Microsoft Office
Hospitality services
Listening skills
Administrative skills
Oral and written communications
Payment oversight
Cash transactions
Company policies and procedures
Experience
06/2019 to Current
Commercial CleaningGrand Pacific Palisades Resort – Oxnard, CA,
Provided deep cleaning services for areas in need of additional sanitation.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Washed and polished glass windows and doors to keep entryways clear and professional.
Gathered and removed trash, cleaned cans and replaced liners.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Kept bathrooms in clean, functional condition, wiping glass surfaces, counters, walls and sinks, scrubbing stalls, cleaning toilets and tidying storage shelves.
Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
Replenished supply of hand soap, paper towels, toilet paper and other consumables, alerting supervisor of low inventory levels.
Washed exterior and interior windows and trim, spot cleaning daily and washing entire surfaces [Timeframe], using ladders to access elevated windows.
Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
06/2019 to 08/2019
Front Desk AgentHawkeye Care Centers Of Iowa – Dubuque, IA,
Posted charges, updated accounts and issued bills to departing guests.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Monitored reservations to track incoming parties and special events.
Managed customer complaints and rectified issues to complete satisfaction.
Stayed current on local attractions and special events to help guests with entertainment options.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Secured guest valuables in main safe or individual boxes.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Computed guest billings and posted charges to room accounts.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Set guest and group reservations and processed check-ins and check-outs.
Managed all front desk operations for busy high-volume hotel.
Assisted with administrative tasks, including filing, answering phones and [Task].
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Arranged special accommodations for guests to maintain optimal satisfaction
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Responded to inquiries and room requests made online, by phone or email.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pleasantly answered phone calls and routed to proper guest or department.
01/2019 to 06/2019
Dietary AideArteria – City, STATE,
Served specific meals to patients with special dietary needs with accuracy and speed.
Assisted [Job title] with meal prep for [Number] daily meals, following strict sanitation and food handling guidelines
Set over [Number] tables before patients arrived to maintain efficiency of meal services.
Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
Suggested specialized laboratory tests to assess and monitor nutritional status of patients experiencing [Type], [Type] and [Type] health conditions.
Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
Assessed clients' overall physical health with body composition scale measurements.
Established healthful and therapeutic meal plans and menus for individuals with [Type] health conditions.
Presented ideas for program improvements as well as innovative new programs and services, such as [Type], [Type] and [Type].
Helped patients with special needs eat meals with kindness and patience.
Education and Training
Expected in
: Criminology Mississippi State University - Starkville, MS GPA:
Expected in
: General Studies East Mississippi Community College - Scooba, MS GPA:
Expected in 05/2016
High School Diploma: Columbus High School - Columbus, MS GPA:
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