Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Hello, my name is Jessica Claire. I am 21 years old and I currently live in Columbus, Mississippi. I am a very happy person, I love to laugh and enlighten others while in my presence. I love to learn about new things as well as teach others all that I know. I will be a great addition to the Marriott hotels because I know the system and I know how to help others get better in fields they are weak in.

  • First-aid
  • Sanitization
  • Table setting
  • Food preparation
  • Safety and security procedures
  • Guest amenities
  • Conflict management
  • Credit and cash payments
  • Reception
  • Microsoft Office
  • Hospitality services
  • Listening skills
  • Administrative skills
  • Oral and written communications
  • Payment oversight
  • Cash transactions
  • Company policies and procedures
06/2019 to Current
Commercial Cleaning Grand Pacific Palisades Resort Oxnard, CA,
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Gathered and removed trash, cleaned cans and replaced liners.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Kept bathrooms in clean, functional condition, wiping glass surfaces, counters, walls and sinks, scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Replenished supply of hand soap, paper towels, toilet paper and other consumables, alerting supervisor of low inventory levels.
  • Washed exterior and interior windows and trim, spot cleaning daily and washing entire surfaces [Timeframe], using ladders to access elevated windows.
  • Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
06/2019 to 08/2019
Front Desk Agent Hawkeye Care Centers Of Iowa Dubuque, IA,
  • Posted charges, updated accounts and issued bills to departing guests.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Secured guest valuables in main safe or individual boxes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Computed guest billings and posted charges to room accounts.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Managed all front desk operations for busy high-volume hotel.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pleasantly answered phone calls and routed to proper guest or department.
01/2019 to 06/2019
Dietary Aide Arteria City, STATE,
  • Served specific meals to patients with special dietary needs with accuracy and speed.
  • Assisted [Job title] with meal prep for [Number] daily meals, following strict sanitation and food handling guidelines
  • Set over [Number] tables before patients arrived to maintain efficiency of meal services.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Suggested specialized laboratory tests to assess and monitor nutritional status of patients experiencing [Type], [Type] and [Type] health conditions.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Assessed clients' overall physical health with body composition scale measurements.
  • Established healthful and therapeutic meal plans and menus for individuals with [Type] health conditions.
  • Presented ideas for program improvements as well as innovative new programs and services, such as [Type], [Type] and [Type].
  • Helped patients with special needs eat meals with kindness and patience.
Education and Training
Expected in
: Criminology
Mississippi State University - Starkville, MS
Expected in
: General Studies
East Mississippi Community College - Scooba, MS
Expected in 05/2016
High School Diploma:
Columbus High School - Columbus, MS

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School Attended

  • Mississippi State University
  • East Mississippi Community College
  • Columbus High School

Job Titles Held:

  • Commercial Cleaning
  • Front Desk Agent
  • Dietary Aide


  • High School Diploma

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