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Commercial Card Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
 
 Skilled professional with over 10 years experience in the financial industry and SunTrust Bank applications. I have extensive experience in back office operations and have developed procedures applicable to previous positions and provided group trainings.
Skills


  • Bilingual in English and Spanish.
  • Excellent written and verbal communication skills.
  •  Reliable
  • People Oriented
  • Analytical
  • Team Player
 
 
 
 
 
 



  • Microsoft Office 
  • FDR
  • OBIQ        
  • ESP (Enterprise Spend Platform)         
  • Sales Force
  • Xnet
Accomplishments

 

    Reduced audit issues by developing procedures, performing quality assurance on tasks completed by teammates and following up with teammates to ensure procedures are understood. 


 

Experience
Commercial Card Specialist, 01/2014 to Current
Fifth Third BankHoliday, FL,


  • Providing client service support for Commercial Card clients over the telephone and via email.
  • Responding to client Program Administrators card account inquires , issues and escalations. 
  • Reconcile client accounts for out of balance issues.
  • Research accounts for misapplied payments issues.
  • Assist clients following up on fraud cases and analyze for any issues that may have caused out of balance on the platform and communicate with fraud department.
  • Provide training of web based platform via conference with clients and SunTrust relationship Managers and Treasury Sales officers.
  • Provide Tier 1 level support for Enterprise Spend Platform, our web-based card administration system.
  • Maintenance of accounts on our processing platform (FDR).
  • Documenting client cases in Salesforce.com Liaison between client; CTO; TSO; CSO; Bankcard System Support and Fulfillment as well as third party vendors.
  • Contribute to the ongoing improvement of documentation and procedures within the card client service group as needed.
BankCard Officer Player/Coach, 11/2011 to 02/2014
U.S. Physical TherapyGilbertsville, PA,


  • Handle new account builds and ongoing maintenance requests.
  • Department lead.
  • Perform workflow functions as needed.
  • Process credit card payments thru ClearTran payment system; ensure payments balance and use general ledger tickets.
  • Resolve escalations.
  • Assist teammates with inquiries on accounts.
  • Research misapplied payment requests.
  • Assist with interviews for new hires.
  • Prepare scheduling of assignments for teammates.
  • Conducted training classes for procedures.
  • Assist with monthly meetings, weekly team huddles and provide team building exercises.
  • Communicate any process updates to team and management.
  •  
  •  
  •  
  •  
  • Work with writers to organize and refine department procedures.
  • Participated in testing systems for new products.
  • Research and resolve quality control disputes.
  • Monitor teammate's quality error ratio for coaching purposes.
  • Liaison with different lines of businesses.
  • Assist with special projects.
  • Retrieve departments' daily production reports.
  • Monitor teammates production models for time efficiency.
  • Develop letter templates for the department.
Bankcard Specialist 4, 04/2010 to 11/2011
SunTrust BankCity, STATE,

 

  • Build new business credit cards accounts.
  • Process variety of business credit card account maintenance within department service level requirements.
  • Research misapplied payments.
  • Process monetary adjustments on accounts.
  • Review accounts and issue credit balance refunds.
  • Communicate process changes to direct department and others as needed.
  • Handles workflow responsibilities.
  • Communicates via phone or email with internal or external clients as needed.
  • Writing and updating department procedures.
  • Work closely with management to implement changes.
  • Provide new and ongoing training for teammates.
  • Handle escalations.
  • Perform quality control for tasks performed.
  • Assist and process any requests with the Employee Corporate credit card area.
  • Process Corporate and purchasing maintenance requests.
Bankcard Specialist 2, 02/2006 to 03/2010
SunTrust BankCity, STATE,


  • Receive incoming calls from internal client and account holders.
  • Assist clients in using online reporting for their accounts.
  • Multi task by using up to five different system applications.
  • Make outbound calls to account holders as needed.
  • Assist with billing discrepancies and process credit card payments.
  • Set up new business credit card accounts.
  • Assist with department training.
  • Process monetary adjustment and handle misapplies payment requests.
Front Office Specialist, 04/2002 to 06/2004
Mid-Florida ImagingCity, STATE,

 

  • Process billing reports using excel.
  • Verification of medical insurances.
  • General front office duties.
  • Patient scheduling.
  • Answer incoming calls.
Debt Consolidation Counselor, 11/2000 to
Incharge InstituteCity, STATE,

 

  • Assisted clients with financial difficulties and serviced accounts.
  • Answered incoming calls from clients.
  • Communicated with creditors via phone and email.
  • Prepared financial plans for clients.
  • Referred clients to specific programs that met their financial needs.
Education and Training
Business administration Valencia C.C Orlando, FL Kambruck/IFREC Orlando, FL - Mortgage Broker/Loan origination and processing. Business administration: , Expected in
- ,
GPA:

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Resume Overview

School Attended
Job Titles Held:
  • Commercial Card Specialist
  • BankCard Officer Player/Coach
  • Bankcard Specialist 4
  • Bankcard Specialist 2
  • Front Office Specialist
  • Debt Consolidation Counselor
Degrees
  • Business administration Valencia C.C Orlando, FL Kambruck/IFREC Orlando, FL - Mortgage Broker/Loan origination and processing. Business administration