Commercial Card Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
 Skilled professional with over 10 years experience in the financial industry and SunTrust Bank applications. I have extensive experience in back office operations and have developed procedures applicable to previous positions and provided group trainings.

  • Bilingual in English and Spanish.
  • Excellent written and verbal communication skills.
  •  Reliable
  • People Oriented
  • Analytical
  • Team Player

  • Microsoft Office 
  • FDR
  • OBIQ        
  • ESP (Enterprise Spend Platform)         
  • Sales Force
  • Xnet


    Reduced audit issues by developing procedures, performing quality assurance on tasks completed by teammates and following up with teammates to ensure procedures are understood. 


Commercial Card Specialist, 01/2014 to Current
Fifth Third BankHoliday, FL,

  • Providing client service support for Commercial Card clients over the telephone and via email.
  • Responding to client Program Administrators card account inquires , issues and escalations. 
  • Reconcile client accounts for out of balance issues.
  • Research accounts for misapplied payments issues.
  • Assist clients following up on fraud cases and analyze for any issues that may have caused out of balance on the platform and communicate with fraud department.
  • Provide training of web based platform via conference with clients and SunTrust relationship Managers and Treasury Sales officers.
  • Provide Tier 1 level support for Enterprise Spend Platform, our web-based card administration system.
  • Maintenance of accounts on our processing platform (FDR).
  • Documenting client cases in Liaison between client; CTO; TSO; CSO; Bankcard System Support and Fulfillment as well as third party vendors.
  • Contribute to the ongoing improvement of documentation and procedures within the card client service group as needed.
BankCard Officer Player/Coach, 11/2011 to 02/2014
U.S. Physical TherapyGilbertsville, PA,

  • Handle new account builds and ongoing maintenance requests.
  • Department lead.
  • Perform workflow functions as needed.
  • Process credit card payments thru ClearTran payment system; ensure payments balance and use general ledger tickets.
  • Resolve escalations.
  • Assist teammates with inquiries on accounts.
  • Research misapplied payment requests.
  • Assist with interviews for new hires.
  • Prepare scheduling of assignments for teammates.
  • Conducted training classes for procedures.
  • Assist with monthly meetings, weekly team huddles and provide team building exercises.
  • Communicate any process updates to team and management.
  • Work with writers to organize and refine department procedures.
  • Participated in testing systems for new products.
  • Research and resolve quality control disputes.
  • Monitor teammate's quality error ratio for coaching purposes.
  • Liaison with different lines of businesses.
  • Assist with special projects.
  • Retrieve departments' daily production reports.
  • Monitor teammates production models for time efficiency.
  • Develop letter templates for the department.
Bankcard Specialist 4, 04/2010 to 11/2011
SunTrust BankCity, STATE,


  • Build new business credit cards accounts.
  • Process variety of business credit card account maintenance within department service level requirements.
  • Research misapplied payments.
  • Process monetary adjustments on accounts.
  • Review accounts and issue credit balance refunds.
  • Communicate process changes to direct department and others as needed.
  • Handles workflow responsibilities.
  • Communicates via phone or email with internal or external clients as needed.
  • Writing and updating department procedures.
  • Work closely with management to implement changes.
  • Provide new and ongoing training for teammates.
  • Handle escalations.
  • Perform quality control for tasks performed.
  • Assist and process any requests with the Employee Corporate credit card area.
  • Process Corporate and purchasing maintenance requests.
Bankcard Specialist 2, 02/2006 to 03/2010
SunTrust BankCity, STATE,

  • Receive incoming calls from internal client and account holders.
  • Assist clients in using online reporting for their accounts.
  • Multi task by using up to five different system applications.
  • Make outbound calls to account holders as needed.
  • Assist with billing discrepancies and process credit card payments.
  • Set up new business credit card accounts.
  • Assist with department training.
  • Process monetary adjustment and handle misapplies payment requests.
Front Office Specialist, 04/2002 to 06/2004
Mid-Florida ImagingCity, STATE,


  • Process billing reports using excel.
  • Verification of medical insurances.
  • General front office duties.
  • Patient scheduling.
  • Answer incoming calls.
Debt Consolidation Counselor, 11/2000 to
Incharge InstituteCity, STATE,


  • Assisted clients with financial difficulties and serviced accounts.
  • Answered incoming calls from clients.
  • Communicated with creditors via phone and email.
  • Prepared financial plans for clients.
  • Referred clients to specific programs that met their financial needs.
Education and Training
Business administration Valencia C.C Orlando, FL Kambruck/IFREC Orlando, FL - Mortgage Broker/Loan origination and processing. Business administration: , Expected in
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Job Titles Held:
  • Commercial Card Specialist
  • BankCard Officer Player/Coach
  • Bankcard Specialist 4
  • Bankcard Specialist 2
  • Front Office Specialist
  • Debt Consolidation Counselor
  • Business administration Valencia C.C Orlando, FL Kambruck/IFREC Orlando, FL - Mortgage Broker/Loan origination and processing. Business administration