LiveCareer-Resume

commercial account manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Team Member Motivation
  • Effective Customer Upselling
  • Staff Training and Motivation
  • Data Management
  • Training & Development
  • Team Management
  • Relationship Building
  • Supervision & Leadership
  • First Aid/CPR
  • People Skills
  • Computer Skills
  • Team Building
  • Planning & Organizing
  • Good Work Ethic
  • Problem Resolution
  • Organizational Skills
  • Conflict Resolution
  • Basic Math
  • Friendly, Positive Attitude
  • Customer Service
  • Critical Thinking
  • Reliable & Trustworthy
  • Flexible Schedule
  • Microsoft Office
  • Active Listening
Experience
12/1997 to 03/2023 Commercial Account Manager Danco Comfort Services | Waco, TX,
  • Maintained current knowledge of emerging industry trends, legislation, coverage, technology and products.
  • Performed risk exposure analysis and annual reviews of accounts, increasing retention of current clients.
  • Prepared financial agreements and invoiced transactions for client [Type] accounts.
  • Responded to incoming emails, company requests and client inquiries, typically within [Number] [Timeframe] to maximize service.
  • Achieved sales goals consistently, increasing territory revenue by [Amount].
  • Reported risk findings to [Job title] and made recommendations to identify and decrease exposure to loss.
  • Pursued payment requests on past due accounts, utilizing credit and collection policies and requested cancellations.
  • Researched innovative solutions for new prospects by attending seminars and trade shows.
  • Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
  • Assessed client needs, provided quotations and made recommendations for [Type] services.
  • Developed rapport and increased business revenue by hosting lunch-ins and [Type] events for prospective clients.
  • Explored market opportunities by building relationships with community businesses.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Increased profitability and revenue by generating $[Amount] in sales.
  • Produced sales documents, finalized deals and filed records.
09/1991 to 09/1996 General Manager of Projects, Peng. Arc Associates Ltd | City, STATE,
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led meetings with internal team members, consultants and contractors.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Conducted periodic inspections of job sites for quality and progress.
  • Prepared cost estimates for projects of varying sizes.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Modified project plans when needed to better align with organizational objectives.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Conducted automated and manual testing to determine functionality of [Software] met business requirements.
  • Determined project staffing needs and led resource management.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Drafted project construction schedule and updated as job progressed.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Oversaw compliance efforts for over [Number] servers and developed best practices to drive continuous improvement.
08/1990 to 08/1991 General Project Manager P.Eng Jacques Whitford And Associates Ltd. | City, STATE,
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led meetings with internal team members, consultants and contractors.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Conducted periodic inspections of job sites for quality and progress.
  • Prepared cost estimates for projects of varying sizes.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Modified project plans when needed to better align with organizational objectives.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Determined project staffing needs and led resource management.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Drafted project construction schedule and updated as job progressed.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
05/1987 to 08/1990 Industrial Chemical Engineer Consultant Betz Inc | City, STATE,
  • Compiled documents and reports to present concepts, research and data analysis to clients.
  • Collaborated with other team members and created detailed schematics, drawings and plans for projects with help of programs such as [Software] and [Software].
  • Obtained approval from clients once project plans were finalized.
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
  • Expertly assessed designs and plans for technical feasibility, code issues and other concerns.
  • Handled [Type] problems and issues during project implementation.
  • Handled project logistics by making purchases and conducting supply chain management.
  • Optimized project development and roll-out through in-depth technical research and analysis of risk-reward scenarios.
  • Observed team member adherence to budgets, standards and regulations.
  • Performed testing to determine functionality or optimization.
  • Prepared estimates and budgets.
  • Determined design criteria or specifications.
  • Conferred with technical personnel to prepare designs or operational plans.
  • Researched feasibility, design or performance of components or systems.
  • Advised customers on use of products or services.
  • Finished projects on time and within budget.
  • Utilized mathematical skills and understanding of engineering principles to design new products.
  • Designed materials for industrial or commercial applications.
  • Completed regulatory documents concerning safety issues.
  • Conducted analyses addressing failure, reliability or yield improvement.
  • Analyzed design or requirement information for equipment or systems.
  • Created accurate project specifications, documenting in technical manuals.
  • Generated technical reports for customers.
  • Coordinated activities with suppliers, contractors or other departments.
  • Calibrated scientific or technical equipment.
  • Avoided data loss by creating back-ups of programs.
  • Generated engineering documentation and oversaw up to [Number] design projects each year.
  • Communicated with clients and coworkers about analysis results.
  • Formulated plans using detailed drawings.
  • Fulfilled [Type] orders by planning, budgeting and coordinating projects.
Education and Training
Expected in 05/1996 to to MBA | International Marketing University of New Brunswick, Fredericton, NB GPA:
Expected in 05/1987 to to Bachelor of Science | Chemical Engineering Technical University of Nova Scotia, Halifax, NS, GPA:
Expected in 06/1981 to to High School Diploma | Louis J. Robichaud High School, Shediac, NB, GPA:

Graduated with Honors majoring in Science Courses (chemistry, biology, physics, advanced math, geology, geography etc.)

Expected in to to Bachelor of Science | Chemical Engineering University of Southwestern Louisiana , Lafayette, Louisiana, United States , GPA:

Completed 3 semesters successfully from Sept. 1983 - Dec. 1994. Transfered to the Technical University of Nova Scotia in January of 1985

Expected in to to Bachelor of Science | General Engineering Université De Moncton, Moncton, NB GPA:

Completed 2 years successfully from Sept. 1981 - april. 1983. Then transfered to University of Southwestern Louisiana in Sep. 1993 in the Chemical Engineering program.

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Resume Overview

School Attended

  • University of New Brunswick
  • Technical University of Nova Scotia
  • Louis J. Robichaud High School
  • University of Southwestern Louisiana
  • Université De Moncton

Job Titles Held:

  • Commercial Account Manager
  • General Manager of Projects, Peng.
  • General Project Manager P.Eng
  • Industrial Chemical Engineer Consultant

Degrees

  • MBA
  • Bachelor of Science
  • High School Diploma
  • Bachelor of Science
  • Bachelor of Science

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