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Commercial Account Manager Resume Example

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COMMERCIAL ACCOUNT MANAGER
Summary

Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, service and building relationships. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Leadership
  • Communication
  • Follow up
  • Persistence
  • Negotiation
  • Decision making
  • Training
  • Recruitment and hiring
  • Budgeting
  • Customer service
  • Time management
  • Team building
  • Scheduling
  • Documentation
  • Conflict resolution
  • Administrative support
Experience
06/2019 to Current
Commercial Account ManagerAble Moving & Storage Inc. － Manassas, VA
  • Establish and maintain customer relationships to grow profitable sales.
  • Assist customers with problem solving, project layout.
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Generated new accounts by implementing effective networking and content marketing strategies.
  • Establish contracts, including pricing structures and service terms.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
10/2012 to 04/2019
Assistant Store Manager, SupercenterWalmart － Manassas, VA
  • Oversee & maintain weekly schedules for staff of 150.
  • Direct & oversee day to day Operations of Fresh & Dry Grocery in a $120 million per year Supercenter.
  • Achievement for 2014: Compliance Store champion.
  • Achievement for 2013: Manager of the year.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
08/2007 to 08/2012
General Manager/Operator/4 LocationsManhattan Pizza － South Riding, VA
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Directed 2 managers with over 125 associates across 5 Pizzerias that generated over $$5,517,000 in revenue.
  • Motivated and led team members to work together to achieve targets.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Opened and Operated 4 pizzeria's.
09/2003 to 08/2007
Food and Beverage Director/Tournament CoordinatorVirginia Oaks Golf Club － Gainesville, VA
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Completed regular line checks to maximize quality assurance.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality control.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Hired qualified staff to fill FOH and BOH positions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Interviewed, hired, and supervised back of house staff.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Created "Event Nights" such as Wine Tastings, Poker night, Member night & Family night.
  • Assisted in Golf tournament set up and operations.
  • Oversee all banquet staff and set up for events, Weddings, Banquets, Event nights, morning member breakfast.
  • Member-guest relations & Pro-shop coverage.
Education and Training
12/2002
Associate of Applied Science: CulinaryCulinary Arts / Stratford University － Vienna, VA
  • Awarded first place team event in ice sculpture demonstration
  • Offered a position at Chef Geoff's in DC after graduation
  • Ranked in Top 3% of class
Certifications
  • SafeServ certification: Food Handling
  • SafeServ Certified: Food Handler
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Resume Overview

Companies Worked For:

  • Able Moving & Storage Inc.
  • Walmart
  • Manhattan Pizza
  • Virginia Oaks Golf Club

School Attended

  • Culinary Arts / Stratford University

Job Titles Held:

  • Commercial Account Manager
  • Assistant Store Manager, Supercenter
  • General Manager/Operator/4 Locations
  • Food and Beverage Director/Tournament Coordinator

Degrees

  • Associate of Applied Science : Culinary

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