Experienced technician who will provide the military with the last 3 years of knowledge, understanding, and experience in the always changing fast paced world of electronics, installation, preventative maintenance, software updates and repairs with multi communication systems, along with knowledge in operating principles including; circuit elements, digital logic, microprocessors, core memory, interface circuits, digital data transmission, microwave, antennas, signal flow, amplification, and display.
Command Post Node Team Chief03/2017 to CurrentThe Iowa National GuardCedar Rapids, IAServes as a Satellite Transmission Terminal (STT)/Command Post Node (CPN) Team Chief supervises, installs, maintains and troubleshoots signal equipment for the CPN; provides technical assistance, unit level training for automation systems and automated telecommunications systems to include link installation and troubleshooting; prepares equipment and supply requests for platoon level signal support; responsible for the health and welfare of four Soldiers and their Families; assists in the accountability and serviceability of consolidated resources and communications equipment valued in excess of $1,200,000. Specializing in technical assistance in dealing with the programming and routing of data from complex communications equipment.
Multichannel Transmission Operator/Maintainer Team Chief07/2014 to 03/2017The Iowa National GuardCedar Rapids, IA
Served as the High Capacity Line of Site (HCLOS) Team Chief; supervises, installs, maintains, and troubleshoots signal support for the Joint Network Node (JNN); provides technical assistance and unit level training for automation systems and automated telecommunications systems to include link installation and troubleshooting; responsible for the health and welfare of four Soldiers; prepares maintenance and supply requests for platoon level signal support; assists in the accountability and management of consolidated resources and communications equipment valued in excess of $1,075,000. Specific emphasis in radio troubleshooting and repair functions especially when dealing with on the spot complex wiring schematics to diagnose and fix problems.
Service Advisor07/2016 to CurrentKrieger's Motor CompanyMuscatine, IA
Serve as the primary point-of-contact for all automotive service and repair matters, and understands customer's issues in order to arrange appropriate service level, while managing their auto repair needs to successfully meet service delivery standards.
Provides a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
Produces repair orders for customers with full transparency including cost and time estimates.
Gains superior product knowledge to effectively address and assist with service maintenance requirements and warranty information.
Communicates frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.
Parts Advisor10/2014 to 07/2016Brown's Chrysler, Jeep, Dodge, and RamWest Branch, IA
Assists internal and external customers (retail and wholesale) with parts requests to ensure that the correct part is obtained the first time.
This includes identifying the correct parts and locating them out of inventory or placing orders for the requested parts.
Also, assists in the Parts Department operations by maintaining, tracking, and organizing the parts inventory and accessories.
Serve as backup Service Advisor.
Memorial Designer/ laser specialist08/2012 to 06/2013Gem City MemorialsQuincy, IL