Command Center Manager resume example

During my 7 years with Dell EMC I was able to work with customers primally located in the Northeast region of the United states. My main focus was on Fortune 500 financial institutions.
Bigger programs I was involved with included below.

(Names of customers not included for confidentiality.)
Banks in Northeast region (New York & Jersey City ) -For these account I was responsible for all new equipment installs\migrations\decommissions\moves\ any other type of IT project related services requested. I had the opportunity to interact with larger company heads within this organization all the way up to VP level. I was able to take these projects and drastically decrease the amount of time it normally took work to be completed and was able to have the majority of projects all come in under budget. All this and I still maintained a high level of customer satisfaction. Total estimated revenue generated from completed projects 100+ million.
Project management responsibilities include:

Coordination and completion of projects on time within budget and within scope.

Oversee all aspects of the project. Set deadlines, assign responsibilities, as well as monitor and summarize progress of the project.

Prepare reports for upper management regarding status of project.
Work directly with clients to ensure deliverables fall within the applicable scope and budget.

Coordinate with other departments to ensure all aspects of each project are compatible and will engage new talent as needed to fulfill client needs.

Manage a team of up to 40 people depending on project size of the time. Manage anywhere from 10-50 projects at a time.
Technical projects managed include but not limited to below.
• Networking component installation and configuration
• Mainframe upgrades\automation
• NAS\SAN implementations (Familiar with all Dell EMC products)
• Automation software implementations
• Disaster site readiness tests
• Equipment moves in data centers.
• Secure data erasure\decommissions
• Migration projects for all file types

Customer Service Engineer offering support on cable receivers, VOIP systems, and internet troubleshooting. Roles and responsibilities included: new hire training and handling escalated situation with customers. Provided up to date training material for new hire training. Writing knowledge-based articles to document lessons learned.
Remote troubleshooting coaxial cable connections & remotely sending signals to cable receivers VOIP\internet products to make sure they were properly configured on the network\reachable. Provided suggestions to customers on products they could benefit from after troubleshooting was complete.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Configured hardware, devices and software to set up work stations for employees.
• Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks.