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Command Center Resume Example

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COMMAND CENTER
Professional Summary

Multi-talented command center consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Requirements analysis
  • Problem resolution
  • Team management
  • Supervision
  • Operational improvement
  • Relationship development
  • Business operations
  • Project organization
  • Process improvement
Work History
Command Center, 02/2020 to Current
Floor & Decor – Sacramento, CA
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Monitored and optimized inventory, and reordered materials as required.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled day-to-day shipping and receiving overseeing more than 10 packages per day.
  • Picked orders, scanned products and packed boxes.
  • Coordinated storage locations and product movements.
Department Manager, 09/2017 to 02/2020
Walmart – Sacramento, CA
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Rotated merchandise and displays to feature new products and promotions.
  • Continuously encouraged all employees within the toys department to present positive, exemplary image to customers through attitude and presentation.
  • Implemented a locking and escorting process improvement initiatives within department resulting in less shrink.
  • Managed overstocking, restocking and inventory control procedures during morning shift.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Organized, coordinated and deployed toy events while focusing on delivering superior customer service.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Electronics Sales Associate, 01/2017 to 09/2017
Walmart – Galt, CA
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Checked to see if requested items were available from store's inventory.
  • Processed credit and debit card payments to complete customer buying experience.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Applied knowledge of electronics products, including cellphone and cellphone service products to educate prospects and customers.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Helped customers locate appropriate store locations of electronic products, answered questions about products and provided solutions for various electronic issues.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Kept the cash register and photo center areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Cashier, 07/2016 to 01/2017
Walmart – Galt, CA
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Operated cash register for cash, check and credit card transactions with 95% accuracy.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma: 06/2013
Liberty Ranch High School - Galt, CA
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Resume Overview

Companies Worked For:

  • Floor & Decor
  • Walmart

School Attended

  • Liberty Ranch High School

Job Titles Held:

  • Command Center
  • Department Manager
  • Electronics Sales Associate
  • Cashier

Degrees

  • High School Diploma : 06/2013

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