Collections Team Leader Resume Example
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COLLECTIONS TEAM LEADER
Summary
To obtain a position where my knowledge will add value to daily customer satisfaction.
Highlights
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Experience
Collections Team LeaderBmoNew York , NY
- Directed a team of 6 to meet and exceed corporate goals for eliminating loan delinquency.
- Balanced workloads amongst team in order to help eliminate past due loans.
- Determined best legal courses of action and estimated probability of successful recoveries by consulting with attorneys.
- Gather data and prepare reports to accurately track department productivity and delinquency levels.
- Monitored and managed collection efforts by continually auditing accounts.
Guest Service Representative and SalesGiant EagleGlenshaw , PA
- Met weekly sales quotas.
- Handled inbound and outbound calls for all customer service issues.
- As the primary point of contact for members and non-members I excelled in delivering world class service.
Customer Service and Sales Sol Melia Vacation ClubCity , STATE
- Customer Service and Sales
- Utilized friendly and professional phone demeanor to ensure a quality phone experience as well as provided accurate efficient feedback to customer inquiries and complaints.
Property ManagerAll Pro Turn Services, Inc
- Organized and assigned apartment projects as orders came in.
- Coordinated the successful completion of a project based on customer needs.
- Maintained property checklist following the completion of an apartment.
- Managed inventory log for needed supplies and approved purchases while following budget spreadsheets.
Education
Bachelor Degree: Microbiology2011University of Central FloridaCity, State
Associate of Arts: General Studies Degree2007Valencia Community CollegeCity, State
High School Diploma2003Cypress Creek High SchoolCity, State
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Resume Overview
School Attended
- University of Central Florida
- Valencia Community College
- Cypress Creek High School
Job Titles Held:
- Collections Team Leader
- Guest Service Representative and Sales
- Customer Service and Sales
- Property Manager
Degrees
- Bachelor Degree : Microbiology 2011
Associate of Arts : General Studies Degree 2007
High School Diploma 2003
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