To obtain a position where my knowledge will add value to daily customer satisfaction.
Highlights
High customer service standards.
Proficient with Microsoft Office Suite.
Fluent in English and Spanish.
Management and team leader skills.
Experience
Collections Team LeaderConsumer Portfolio Services, IncOrlando, FL
Directed a team of 6 to meet and exceed corporate goals for eliminating loan delinquency.
Balanced workloads amongst team in order to help eliminate past due loans.
Determined best legal courses of action and estimated probability of successful recoveries by consulting with attorneys.
Gather data and prepare reports to accurately track department productivity and delinquency levels.
Monitored and managed collection efforts by continually auditing accounts.
Guest Service Representative and SalesTempus ResortOrlando, FL
Met weekly sales quotas.
Handled inbound and outbound calls for all customer service issues.
As the primary point of contact for members and non-members I excelled in delivering world class service.
Customer Service and Sales Sol Melia Vacation ClubOrlando, FL
Customer Service and Sales
Utilized friendly and professional phone demeanor to ensure a quality phone experience as well as provided accurate efficient feedback to customer inquiries and complaints.
Property ManagerAll Pro Turn Services, Inc
Organized and assigned apartment projects as orders came in.
Coordinated the successful completion of a project based on customer needs.
Maintained property checklist following the completion of an apartment.
Managed inventory log for needed supplies and approved purchases while following budget spreadsheets.
Education
Bachelor Degree: Microbiology2011University of Central FloridaOrlando, FL
Associate of Arts: General Studies Degree2007Valencia Community CollegeOrlando, FL
High School Diploma2003Cypress Creek High SchoolKissimmee, FL
