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Collections Team Leader Resume Example

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COLLECTIONS TEAM LEADER
Summary

To obtain a position where my knowledge will add value to daily customer satisfaction.

Highlights
  • High customer service standards.
  • Proficient with Microsoft Office Suite.
  • Fluent in English and Spanish.
  • Management and team leader skills.
Experience
Collections Team LeaderConsumer Portfolio Services, IncOrlando, FL
  • Directed a team of 6 to meet and exceed corporate goals for eliminating loan delinquency.
  • Balanced workloads amongst team in order to help eliminate past due loans.
  • Determined best legal courses of action and estimated probability of successful recoveries by consulting with attorneys.
  • Gather data and prepare reports to accurately track department productivity and delinquency levels.
  • Monitored and managed collection efforts by continually auditing accounts.
Guest Service Representative and SalesTempus ResortOrlando, FL
  • Met weekly sales quotas.
  • Handled inbound and outbound calls for all customer service issues.
  • As the primary point of contact for members and non-members I excelled in delivering world class service.
Customer Service and Sales Sol Melia Vacation ClubOrlando, FL
  • Customer Service and Sales
  • Utilized friendly and professional phone demeanor to ensure a quality phone experience as well as provided accurate efficient feedback to customer inquiries and complaints.
Property ManagerAll Pro Turn Services, Inc
  • Organized and assigned apartment projects as orders came in.
  • Coordinated the successful completion of a project based on customer needs.
  • Maintained property checklist following the completion of an apartment.
  • Managed inventory log for needed supplies and approved purchases while following budget spreadsheets.
Education
Bachelor Degree: Microbiology2011University of Central FloridaOrlando, FL
Associate of Arts: General Studies Degree2007Valencia Community CollegeOrlando, FL
High School Diploma2003Cypress Creek High SchoolKissimmee, FL
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Resume Overview

Companies Worked For:

  • Consumer Portfolio Services, Inc
  • Tempus Resort
  • Sol Melia Vacation Club
  • All Pro Turn Services, Inc

School Attended

  • University of Central Florida
  • Valencia Community College
  • Cypress Creek High School

Job Titles Held:

  • Collections Team Leader
  • Guest Service Representative and Sales
  • Customer Service and Sales
  • Property Manager

Degrees

  • Bachelor Degree : Microbiology 2011
    Associate of Arts : General Studies Degree 2007
    High School Diploma 2003

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