Collections Team Lead Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -


• 6 weeks with training 80 outsource partners in Hyderabad and Chennai, India.

• Conducted daily meeting with representatives and weekly meetings with management on status updates meeting goals.


Microsoft Word

Microsoft Excel

Microsoft PowerPoint Microsoft Outlook

Scheduling Management




Medical Terminology

HIPPA Compliance Medicare/Medicaid

Device calibration

Equipment Troubleshooting

Equipment Operator



08/2015 to Current
Collections Team Lead Hca Milwaukee, WI,
  • Supervision of a team of 7 collection representatives.
  • Management of $700,000.00 of accounts receivables.
  • Consistently exceeding company benchmark goals for accounts receivables over 120 days, invoices not processed.
  • Verification of patient eligibility via payer portals and by phone.
  • Daily review of accounts, from highest importance-those aging over 120 days, those with balances.
  • 1000.00 and over, and those status over 60 days.
  • Reconciling customer accounts by researching denials, partial payments and overpayments.
  • Filing timely appeals in order to secure maximum reimbursement.
  • Researches and correct cash application of misapplied payments on accounts.
  • Identify and request adjustments to customer accounts as necessary.
  • Update invoices worked with action/discovery status and message.
  • Conduct performance for appraisals and input of recommendations on selection, promotion, merit increases and employee discipline.
  • Quality assurance check for offshore partners.
  • Conduct weekly team meetings.
08/2012 to 08/2015
Collections Supervisor Abbvie, Inc Grand Rapids, MI,
  • Supervisor position outsourced and transitioned to Collections Lead.
  • Lead a team of 20+ Customer Service Specialists towards personal and departmental goals focused around exceeding customer satisfaction and providing care to patients.
  • Helped to advance additional market areas in southern and Northern California and the Great Lakes regions, successfully increasing performance and service standards.
  • Provided one-on-one and group coaching and employee development to new and tenured team members, while leading by example and with respect.
  • Delivered of performance reviews and disciplinary action when required.
  • Assisted the team with guidance through q&a and handling escalation issues, providing quality service to patients while ensuring team can do the same.
  • Reviewed call data and reports, managing work loads to ensure maximum capacity to assist patients all across the US.
  • Competent in Acis, CMS, Nice, Evolve, ADP and call systems and monitoring programs.
  • Processed payroll for team, and backing other supervisors.
08/2008 to 08/2012
Collections Team Lead Hca Moncks Corner, SC,

• Job responsibilities listed in current position.

03/2006 to 08/2007
Senior Collector Abbott Laboratories Buffalo Grove, IL,
  • Researched any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
  • Reviewed unpaid and underpaid claims.
  • Resubmits or appeals as necessary.
  • Verified payment information adjustments to supervisor.
  • Coordinated collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
  • Complied with the Fair Debt Collection Practices Act (FDCPA).
  • Responded to customer inquiries regarding account status.
  • Researched customer’s accounts thoroughly and documents appropriately.
  • Resolved discrepancies and prepares adjustments and refunds as necessary.
  • Ensured that all information regarding collection activity of the account is entered accurately into the billing system.
  • Brought recurring issues to the attention of the department supervisor.
  • Initiated payments and resubmits bills as necessary.
  • Pursued patients for payment obligations when insurance defaults as permitted by law or contractual relationships.
  • Reported to work punctually at assigned starting time, and have reliable, consistent attendance.
  • Performed other duties as required., Repaired and maintained all oxygen and durable medical equipment such as oxygen concentrators, liquid oxygen systems, nebulizers, suction machines and CPAP’s.
  • Also performed repairs and maintenance on equipment.
  • Ensured equipment is repaired in an efficient and timely manner to maintain adequate levels of stock in the warehouse.
  • Forklift operator, stock transfers and inventory tracking.
  • Cleaned and sterilized equipment including wheelchairs, beds, reusable medical supplies and tools.
  • Maintained accurate files of all repairs made and all parts and equipment ordered.
  • Performed other related duties directed by supervisor.
  • 6 weeks with training 80 outsource partners in Hyderabad and Chennai, India.
  • Conducted daily meeting with representative and weekly meetings with management.
Education and Training
Expected in 1996
High School Diploma:
Collbran - Colorado City, CO,
HCPs CPT Medical Terminology HIPPA Compliance Medicare/Medicaid Device calibration Equipment Troubleshooting CERTIFIC AT I ONS Certified Compliance & Ethics Professional (CCEP) 2007 - Present COLLECTIONSREPRESEN TAT I V E

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Resume Overview

School Attended
  • Collbran
Job Titles Held:
  • Collections Team Lead
  • Collections Supervisor
  • Collections Team Lead
  • Senior Collector
  • High School Diploma

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