To continue to work and use my collection skills in areas that is beneficial to the company and the client(s). To continue to grown professionally and improve all my skill's and abilities as I move in to a management role.
Accomplishments
I was chosen to be a mentor to my peers. I am responsible for assisting my peers when needs as well as assisting new hires as they are placed on the floor.
I was chosen to participate in the High Potential program where I mentored and trained those in need of additional help.
I am a member of the Corporate Mentor/Mentee Program.
I am also a member of PLRP track 1 leadership training program.
Experience
08/2002 to Current
Collections Rep III- Team LeadAmeriCredit- GM Financial － Chandler, AZ
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08/1998 to 08/2002
Team LeadDHL － Tempe, Az
Work with customer's to set up new accounts for shipping worldwide.
Liaison with US Customs Department for international shipments for customers.
Customer Service Representative. Tracking Agent.
Team Lead. Assisted my manger in running a team of tracking agents, handled escalated accounts, team training and quality control.
08/1998 to 08/2002
Team LeaderDHL － Phoenix, AZ
Work with customer's to set up new accounts for shipping worldwide.
Liaison with US Customs Department for international shipments for customers.
Customer Service Representative.
Tracking Agent.
Education and Training
5/1989
Diploma: General StudiesChandler High School Rio Salado Community College － Chandler, AZGeneral Studies
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