Cheerful and dedicated professional with strengths in inventory management, training and customer service. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Results oriented
Written and oral communication skills
Adaptive team player
Data collection
Customer service
Reliable and punctual
Energetic self-starter
Active listening
Microsoft Office competency
Outgoing personality
Education and Training
Queens College CUNYQueens, NY, Expected in 05/2018 – –Bachelor of Arts:Political Science - GPA:
Nassau Community CollegeGarden City, NY, Expected in 01/2014 – –Certification:Dietary Management - GPA:
Experience
The New York Public Library - Collections Processing Assistant II Long Island City, NY, 12/2017 - 11/2019
Shelving and holding English and foreign materials based on date it was received and its place in processing.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review weekly.
Effectively communicated with all levels of staff and management.
Used library and internal databases to locate necessary information.
Developed strong understanding of cataloging books and other materials through various methods.
Replaced worn labels, covers and barcodes to keep materials in good physical condition.
Alex And Ani - Seasonal Sales Associate Novi, MI, 10/2016 - 01/2017
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through system and coordinated product deliveries.
Assisted customers by finding needed electronic items and checking inventory for items at other locations.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Used POS register system to ring up customer purchases, process payments and issue receipts.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Skechers Usa Inc. - Sales Associate Nashua, NH, 10/2015 - 07/2016
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed gaming items and checking inventory for items at other locations.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended merchandise to customers based on needs and preferences.
Used POS register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Excela Health - Hostess Derry, PA, 01/2013 - 08/2013
Greeted guests entering restaurant and gathered information to seat groups or place on wait list, distributing pagers to waiting guests.
Answered questions about food and order statuses for waiting customers.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered customer questions about hours, seating, current wait time and other information.
Checked dining and serving areas every hour to verify proper cleanliness and readiness for guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
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