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collections manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results-oriented Collections Manager reduces delinquencies and mitigate risks. Eager to offer over 10 years of in-depth experience to support Organization's needs.

Skills
  • SEC and call reporting
  • Proficient in SAP
  • Past due procedures
  • Payment acceptance
  • Invoicing background
  • Billing understanding
  • Client relationship management
  • Risk analysis
  • Cost and budget analysis
  • Excels in team leadership
Experience
COLLECTIONS MANAGER, 06/2013 - Current
Fleetcor Minneapolis, MN,
  • Manage a team of 15 collectors and 1 supervisor.
  • Train/coach current and new employees to ensure success Assist staff and initiate changes to collection policies and procedures Prepare and analyze reports to review with staff where improvements are needed Analyze collection activity in the department and determine areas of focus Review files for further collections (garnishments) Ensure team meet production goals, complying standards and Federal and State collection laws Hold weekly meetings to address concerns or changes Handle compliant calls and provide a second voice to close deals Monitor calls for coaching and feedback Create various contests to motivate employees to meet and exceed daily and monthly goals Prepare monthly bonus incentives Assist with training and development of new and current employees Set workload strategies and directly responsible for team building.
SUPERVISOR, 02/2013 - 05/2013
Zimmerman Associates, Inc Washington, DC,
  • Collected on prejudgment and post judgment files.
  • Set up payment plans and negotiated settlement offers within the guidelines of client Educated customers of the suit process and negative effects of a judgment Referred files for further collections (wage garnishment and bank levies) Provided additional training/coaching to new employees.
  • Worked closely with collection manager to increase efficiency Handled supervisor calls.
  • Faxed/emailed any urgent letters Ensured all staff was up to date with testing and certifications.
COLLECTIONS REPRESENTATIVE, 01/2007 - 02/2013
Jbs Usa Chicago, IL,
  • Assisted customers with payment plans and settlements.
  • Answered any questions or concerns the customer had regarding their account Processed payments.
  • Requested past due letters and recommended accounts to be reviewed for garnishment.
LEGAL COLLECTOR / COLLECTIONS REPRESENTATIVE, 12/2005 - 01/2007
WOLPOFF & ABRAMSON City, STATE,
  • Collected on prejudgment and post judgment files Assisted customer’s with setting up payment plans and negotiated settlement offers within guidelines of client Answered any questions or concerns regarding the customer’s account Educated customers of the suit process and negative effects of the judgement Utilized dialer system for inbound/ outbound calls Referred files for further collections (wage garnishment and bank levies) Updated customer contact information.
Education and Training
ASSOCIATE OF ARTS: BUSINESS, Expected in 12/2021
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WAYNE COUNTY COMMUNITY COLLEGE - ,
GPA:
Status -
Accomplishments
  • As a Legal Collector at WEBER & OLCESE, received Peak Performer Awards (2007 and 2008), Service Excellence Award (2009) and earned promotion to become a Collection Manager in 2009.
  • As a Collections Supervisor, participated in quality-control audits, determined file closures, resolved complex collection-processing issues, and monitored collection status updates.
  • At WOLPOFF & ABRAMSON, maintained a superior quality rating of 94% in file handling and collection resolution from 2005 to 2007, exceeding the 85% departmental goal.
  • In an extensive and diverse credit and collections department, I proved to be successful in maximizing cash flow, reducing delinquency and days sales outstanding (DSO) with excellent progressive management, coaching, mentoring and fostering team development.
  • Trained and motivated teammates to achieve departmental and company goals and objectives, and successfully managed high-risk accounts and clients as well as complex customer expectations providing superior customer service.

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Resume Overview

School Attended

  • WAYNE COUNTY COMMUNITY COLLEGE

Job Titles Held:

  • COLLECTIONS MANAGER
  • SUPERVISOR
  • COLLECTIONS REPRESENTATIVE
  • LEGAL COLLECTOR / COLLECTIONS REPRESENTATIVE

Degrees

  • ASSOCIATE OF ARTS

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