Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Bringing over 10 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.

Skills
  • Credit and collections
  • Report Development
  • Account management
  • Risk Assessment
  • Communications
  • Relationship development
  • Data Analysis
  • Bookkeeping
  • [Software]
  • ADD SYSTEMS
  • E-SYSTEMS
  • OMD/ECI
  • COMPUTER EASE
Education
LaGuardia Community College of The City University of New York Long Island City, NY Expected in GED : - GPA :
Work History
Hawkins Parnell Thackston & Young Llp - Collections Manager
Los Angeles, CA, 08/2020 - Current
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Contacted clients with past-due payments and actively monitored all payments due from clients.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Processed weekly aging reports to team
  • Researched and resolved accounts discrepancies.
  • Manage four (4) team members working overseas in the Philippines.
  • Manage 4 Accounts Receivables entities for Capitol Fire, Service, Sprinkler and Engineering.
Gms - Credit Assistant
Ocean Springs, MS, 05/2014 - 07/2020
  • Account manager for NYOGS,BOCES,various state contracts commerical and residential clients approximately 5,000 accounts
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Compiled and analyzed data for review by senior management
  • Compiled reports for daily collection procedures
  • Trained new team members on scripts, company services and performance strategies and provided mentoring
  • Process payments via credit card and EFT
  • Researched and investigated all major issues on accounts
  • Verified application and account details to accurately asses credit and financial risks of potential clients
  • Managed account data and verified information with clients
Keybank National Association - Credit Associate
Ludlow, MA, 06/2011 - 05/2014
  • Investigated and evaluated customers for creditworthiness and potential risk factors
  • Created new accounts in system
  • Contacted customers to collect outstanding payments as well negotiated installment methods
  • Managed over 50 customer calls per day
  • Prepared legal cases on noncollectable accounts
  • Issued and removed liens on properties
  • Processed payments and applied to customer balances
  • Researched accounts and completed due diligence to resolve collection problems
  • Kept track of all Citizens Energy and NYC HEAP program clients
Productivity Inc - Accounts Receivable
Des Moines, IA, 08/2010 - 06/2011
  • Prepared and mailed invoices to customers, processed payments and documented account updates
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Analyzed, prepared and issued charge-back notices for payment to prevent third-party collection agency involvement
  • Processed aging reports to identify past du account
  • Responded to inbound inquiries regarding accounts and payments
Monarch Casino Black Hawk - Bank Teller
Black Hawk, CO, 08/2009 - 08/2010
  • Reconciled cash drawer and resolved discrepancies
  • Sold and cross-sold bank products to new and existing customers
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Maintained opening and closing procedures
  • Maintained and monitored Penny arcade machine
Truist Financial Corporation - Bank Teller
New Bern, NC, 12/2007 - 04/2009
  • Reconciled cash drawer and resolved discrepancies
  • Sold and cross-sold bank products to new and existing customers
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Maintained opening and closing procedures
Renown Health - Secretary
Sparks, NV, 07/2003 - 12/2007
  • Communicated with customers via phone to confirm deliveries and respond to inquiries
  • Answered and directed calls using multi-line switchboard
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
  • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Created and modified company documents and forms
  • Accurately typed invoices
  • Added documents to file records and created new records to support filing needs

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Resume Overview

School Attended

  • LaGuardia Community College of The City University of New York

Job Titles Held:

  • Collections Manager
  • Credit Assistant
  • Credit Associate
  • Accounts Receivable
  • Bank Teller
  • Bank Teller
  • Secretary

Degrees

  • GED

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