Bringing over 10 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
Skills
Credit and collections
Report Development
Account management
Risk Assessment
Communications
Relationship development
Data Analysis
Bookkeeping
[Software]
ADD SYSTEMS
E-SYSTEMS
OMD/ECI
COMPUTER EASE
Education
LaGuardia Community College of The City University of New YorkLong Island City, NYExpected in ā āGED: - GPA:
Work History
Hawkins Parnell Thackston & Young Llp - Collections Manager Los Angeles, CA, 08/2020 - Current
Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Reviewed, researched and corrected discrepancies and customer concerns.
Generated and mailed updated statements monthly and processed demand letters.
Contacted clients with past-due payments and actively monitored all payments due from clients.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Processed weekly aging reports to team
Researched and resolved accounts discrepancies.
Manage four (4) team members working overseas in the Philippines.
Manage 4 Accounts Receivables entities for Capitol Fire, Service, Sprinkler and Engineering.
Gms - Credit Assistant Ocean Springs, MS, 05/2014 - 07/2020
Account manager for NYOGS,BOCES,various state contracts commerical and residential clients approximately 5,000 accounts
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Compiled and analyzed data for review by senior management
Compiled reports for daily collection procedures
Trained new team members on scripts, company services and performance strategies and provided mentoring
Process payments via credit card and EFT
Researched and investigated all major issues on accounts
Verified application and account details to accurately asses credit and financial risks of potential clients
Managed account data and verified information with clients
Keybank National Association - Credit Associate Ludlow, MA, 06/2011 - 05/2014
Investigated and evaluated customers for creditworthiness and potential risk factors
Created new accounts in system
Contacted customers to collect outstanding payments as well negotiated installment methods
Managed over 50 customer calls per day
Prepared legal cases on noncollectable accounts
Issued and removed liens on properties
Processed payments and applied to customer balances
Researched accounts and completed due diligence to resolve collection problems
Kept track of all Citizens Energy and NYC HEAP program clients
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School Attended
LaGuardia Community College of The City University of New York
