collections manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking and motivated [Job Title] with [Number] years of experience and record of success in [Type] industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
08/2013 to Current
Collections Manager J.D. Byrider Bedford, OH,
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Created multiple training documents included but not limited to; training rosters, word documents with bullet point list to recap material and easily refer back to, power point showing step by step screen shots of certain processes, as well as created an entire "new hire packet" for each client portfolio to hand out to all new employees as a reference guide.
  • Conducted interviews for hiring demands. Evaluated potential employees basic software/computer knowledge as well as discuss any prior employment trends.
  • Responsible to manage and monitor production for 15-20 employees at one time. Ensure they are working effectively and efficiently and discover any areas of improvement where additional one on one training may be beneficial for the employee.
  • Conduct monthly Performance reviews with any areas of improvements or congratulate on areas of excellence.
  • Monitor employees daily and weekly Call counts, Call times, accounts worked and averages to ensure within company standards.
  • Completed month-end reports and spreadsheets for review. Obtained monthly team goals over $3 Million in resolved accounts at most times.
  • Reached out to customers to discuss late payments and options for remitting amounts due in order to remain eligible for certain programs.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods for past due bills.
  • Reached out to customers to educate them in regards to their options to voluntarily resolve their accounts. Go over all program details, requirements and ramifications. Worked with all customers until successfully enrolled into a voluntary resolution.
  • Utilized provided scripts in a friendly but firm tone with complete knowledge of requirements and ramifications.
  • Updated accounts with documentation of interactions and current information. Efficiently able to work in Accounts Receivable Management (ARM) program.
  • Reached out to customers to discuss late payments and options for remitting amounts due in order to remain eligible for certain programs validation of outstanding balances.
  • Collaborated with various clients and administrative teams to manage default issues and customer complaints.
  • Handled disputes with extensive care in order to de-escalate any potential complaints. Followed up with customers with client responses to disputes and validation of outstanding balances.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Responsible for running various daily reports and managing data on Excel spreadsheets to be sent to operations managers daily for review. Reports such as daily declined payments, account moves, disputes with validation requests, settlement offers to be forwarded to clients, as well as keeping track of my specific teams' figures and monthly goals.
09/2011 to 05/2013
Supervisor Rwj Barnabas New Brunswick, NE,
  • Responsible to manage a team of 10-15 employees to maintain daily functions of departments in charge of over-seeing.
  • Ensuring floor sets are completed in timely manner by deadline or before, as well as making sure they are completed within company standards in order to increase sales.
  • Met sales goals, credit card goals as well as provided exceptional customer service to increase customer satisfaction scores.
  • Assisted in unloading truck deliveries, ensure merchandise is put to the floor in timely manner. Flex out any areas as needed to maximize space and merchandise.
  • Completed ship to store orders to assist in online services offered to customers. Ensured proper items being sent out in orders to prevent any discrepancies.
01/2008 to 08/2011
Receiving Manager Rural King Bloomington, IN,
  • Managed 15 or more employees or more on a daily basis, made sure had adequate coverage in all departments to cover lunches and breaks.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Organized storage areas to maximize movement and minimize labor. Maintained proper organization per company policy in order to not lose merchandising license and certifications obtained.
  • Improved profitability by executing daily, weekly and monthly floor plan changes. Required company floor sets to freshen up merchandise.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply. Compared each registers funds to printed slip to ensure register had proper balances before nightly bank deposits drops.
Education and Training
Expected in 06/2008 to to
High School Diploma:
GaronOngeTimberlane Regional High School - Plaistow, NH
Expected in to to
: Nursing/Psychology
Saint Anselm College - Manchester, NH

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Resume Overview

School Attended

  • GaronOngeTimberlane Regional High School
  • Saint Anselm College

Job Titles Held:

  • Collections Manager
  • Supervisor
  • Receiving Manager


  • High School Diploma
  • Some College (No Degree)

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