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collections manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dependable Production Control Supervisor with more than [15] years of prioritizing workflows and job tasks. Promoting terrific recruiting, onboarding and coaching skills that build highly effective teams. Self-motivated with exemplary critical thinking skills.

Astute professional offering outstanding computer proficiency along with communication and active listening skills. Known for supervising production accuracy to meet customer requirements. Seeking a Production Control Supervisor position in an industrial plant environment.

Organized Production Control Supervisor ensuring that all team members comply with company policies. Highly trained individual maintaining a safe and collaborative setting for all employees. Ready for a new position where hard work and great communication skills will be appreciated.

Consistent Production Control Supervisor with a dedication to customer satisfaction. Adept at overseeing all quality control operations, including [daily operations] and [ISO compliance]. Highly skilled at developing comprehensive quality control requirements and procedures.

Seasoned Production Team Lead successful at increasing output through performance improvements. Knowledgeable about managing schedules and training employees. Looking to leverage [30] years’ experience to take on new role with room for career growth.

Skills
  • Production control knowledge
  • Ability to lead
  • Quality standard verification
  • QA expertise
  • Staff supervision
  • Customer standards compliance
  • Production control parameters
  • Training and coaching
  • Written and verbal communication
  • Method analysis skills
  • Business development experience
  • Fabrication professional
  • Metal working ability
  • Quality inspection professional
  • Initiative to work independently
  • Troubleshooting specialist
  • Quality assurance authority
  • Certified forklift operator
  • Strategic thinker
  • Mathematical reasoning aptitude
  • Production scheduling familiarity
  • Welding safety precautions
Experience
Collections Manager, 09/2014 - 12/2018
Hi-Line Peoria, IL,
  • Updated customer accounts with interactions, payments and personal information.
  • Performed research and due diligence to resolve issues in a timely manner.
  • Reduced losses by restructuring loan payment plans.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Managed daily posting of payments to customer accounts.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Effectively negotiated restructuring of loan payments.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Sales Consultant, 07/2013 - 08/2014
Martin Management Group Huber Heights, OH,
  • Retained customers by addressing and resolving concerns in a knowledgeable and speedy fashion.
  • Articulated [warranties/add on's] value and explained options and differences to maximize customer satisfaction while driving sales.
  • Demonstrated products in an effort to show potential buyers benefits and advantages and encourage purchases.
  • Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and closings.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
Production Control Supervisor, 06/1976 - 08/2008
Colfax Corporation Denver, CO,
  • Ensured the team followed security and safety policies.
  • Communicated effectively with peers and upper management.
  • Applied new policies and controls to help improve overall quality under the supervision of  area manager.
  • Determined equipment, material, and staff needs to meet production schedule.
  • Managed [133] employees within the production control department, coordinating job duties daily.
  • Discovered and implemented a technique that could improve production speed without sacrificing product integrity.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Maintained proper stock levels on a line.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Responsible for setting minimum standards and providing technical guidance and support for design, installation, operation and maintenance of mechanical systems used in the process.
  • Monitored the production processes and adjusted schedules.
  • Organized, scheduled and assigned production work.
  • Drafted a timescale for all jobs.
  • Troubleshooted problems with equipment, devices or products.
  • Ensured the most cost-effective production methods were employed.
  • Monitored and adjusted production processes or equipment for quality and productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Reviewed the performance of subordinates.
  • Maintained clean and organized work areas.
  • Completed preventative maintenance to enhance performance.
  • Coordinated inventory and cost control programs.
  • Worked with managers to implement the company's policies and goals.
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
  • Managed quality control and maintained high customer satisfaction.
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Drove team performance through effective training, coaching and motivating of line employees.
  • Helped achieve company goals by supporting production workers.
Education and Training
High School Diploma: , Expected in 1976
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Northwestern High School - Flint, MI
GPA:
Status -
: Business, Expected in
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Baker College - Flint, MI
GPA:
Status -

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Resume Overview

School Attended

  • Northwestern High School
  • Baker College

Job Titles Held:

  • Collections Manager
  • Sales Consultant
  • Production Control Supervisor

Degrees

  • High School Diploma

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