Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Past Due Balance Management
  • Audits Understanding
  • Accounts payable specialist
  • Payment processing
  • Billing concerns
  • Superior attention to detail
  • Account Reconciliation
  • Invoice Coding Familiarity
  • Customer Relations
  • Ethical approach
  • Expertise in invoice and payment transactions
  • Strong in MS Access and Excel
  • Exceptional organization
Work History
Collections Manager, 08/2010 - 08/2017
Hi-Line Minneapolis, MN,
  • Visited premises of customers to directly collect payments.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Accessed credit records to evaluate customer credit histories.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Researched and resolved accounts payable discrepancies.
  • Processed payments and applied to customer balances.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Generated and distributed current statements to customers.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Posted receipts to appropriate general ledger accounts.
  • Worked with legal resources and recovery teams to manage default issues.
  • Conducted investigations of customer accounts and payment histories.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Oversaw daily posting of payments to customer accounts.
  • Established procedures for collection of past due amounts.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Documented interactions in computer database and updated information.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Facilitated successful internal and external audits through sound and thorough documentation.
Insurance Specialist, 08/2010 - 08/2017
Beacon Health System South Bend, IN,
  • Maintained confidentiality of patient finances, records and health statuses.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Coordinated with contracting department to resolve payer issues.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Processed eligibility and benefits verification and authorization requests.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Utilized Software to document and track customer account details.
  • Researched and resolved routine and complex issues.
  • Acted as Type subject matter expert, answering internal and external questions and inquiries.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Built relationships with clients through active listening and Skill talents to provide excellent service.
  • Responded to customer calls within Number hours to swiftly resolve issues and answer questions.
Receptionist, 02/2001 - 08/2008
Anchor Sign, Inc. Detroit, MI,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected, sorted, distributed and sent mail and packages.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided clerical support to Number company employees by copying, faxing and filing documents.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Operated multi-line telephone system to independently handle over Number calls each day.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Triaged incoming calls on Number-line phone system and directed to departments based on customer needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Club Manager, 09/1992 - 08/1999
Bj's Wholesale Club, Inc. Stroudsburg, PA,
  • Increased staff performance and engagement via motivational leadership.
  • Raised club traffic and brand reach with innovative online promotions.
  • Planned, organized and coordinated special events and celebrations.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance on Timeframe basis and conveyed constructive feedback to improve skills.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate: , Expected in
-
University of Arkansas At Monticello - Monticello, AR
GPA:

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School Attended

  • University of Arkansas At Monticello

Job Titles Held:

  • Collections Manager
  • Insurance Specialist
  • Receptionist
  • Club Manager

Degrees

  • Associate

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