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Collections Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-oriented Collections Manager with proven ability to reduce delinquencies and mitigate risks. Eager to offer [Number] years of in-depth experience to support [Company] needs. Astute Collections Manager successful at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Offering more than [Number] years of billing-related experience. Knowledgeable [Job Title] bringing expertise in [Skill] and [Skill]. Specializing in [Type] credit control and monetary collections. Effective at responding to challenging customer interactions with a calm and professional manner. Motivated Collections Manager seeking to help companies obtain money owed using tried and true tactics that work well with proven results. Prepared to take on high-volume operations in [Type] industry. Methodical Collections Manager able to establish clear department guidelines and maximize employee compliance, productivity and success in resolving payment issues. Familiar with regulatory and legal guidelines affecting [Type] businesses. Skilled [Job Title] successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.

Skills
  • Payment acceptance
  • Proficient in SAP
  • Past due procedures
  • SEC and call reporting
  • Billing understanding
  • Monitoring processes
  • Proficient in [Software]
  • ERP (Enterprise Resource Planning) software
  • Accounting operations management
  • Credit and collections
  • Payment management
  • Debt and credit management
  • Collections proficiency
Experience
06/2019 to 07/2020
Collections Manager Db Schenker Melville, NY,
  • Reviewed credit records to evaluate customer histories.
  • Researched and resolved billing and invoice problems.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Reduced losses by restructuring loan payment plans.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Effectively negotiated restructuring of loan payments.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
  • Assessed customer credit files regularly to review receivables.
  • Conducted credit reviews on corporations to assess financial conditions.
  • Collected and organized all loan documents for underwriting.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
  • Improved operations by working with team members and customers to find workable solutions.
10/2017 to 06/2019
J.P. MORGAN CHASE COLLECTION MANAGER City, STATE,
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Coordinated and managed day-to-day workflow of collections team by [Action] and [Action].
  • Modeled credit and collection matter protocols for team to increase performance.
  • Mentored collection team on successful tactics to increase workflow and productivity.
  • Conducted analytical review of client financial stability to determine payment options.
  • Coordinated employee activities to investigate credit risks for collection.
  • Translated risk and control processes into day-to-day responsibilities and delegated tasks to collections team.
  • Exceeded monthly collection targets and goals [Number]%.
  • Evaluated customer accounts to determine adherence to repayment schedules.
  • Handled repossession and foreclosure processes when warranted.
  • Monitored and located debtors by using automated systems.
  • Used several media to locate clients, including background checks and loan document information.
  • Contacted debtors through email, telephone and mail contact to begin collections process.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
  • Collected $[Amount] per day in revenue in busy, fast-paced [Type] setting with demanding performance targets.
09/2013 to 01/2017
COLLECTION MANGER CENNATE DBA F.M.S City, STATE,
  • Performed research and due diligence to resolve issues in timely manner.
  • Effectively negotiated restructuring of loan payments.
  • Developed and improved procedures for collection of past due amounts.
  • Completed investigations of customer accounts and payment histories.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reviewed credit records to evaluate customer histories.
  • Managed daily posting of payments to customer accounts.
  • Researched and resolved billing and invoice problems.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Reduced losses by restructuring loan payment plans.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures.
Education and Training
Expected in 09/1993
Bachelor of Arts: Business And Managerial Economics
Southern Illinois University Carbondale - Carbondale, IL
GPA:

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Resume Overview

School Attended
  • Southern Illinois University Carbondale
Job Titles Held:
  • Collections Manager
  • J.P. MORGAN CHASE
  • COLLECTION MANGER
Degrees
  • Bachelor of Arts