Collections Analyst resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a reliable Collections Specialist adept at operating with a history of meeting high productivity, quality and performance standards.

Although this job does not require my previous experience, I am a highly-motivated employee with desire to take on new challenges and have a strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.

I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am very skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I would also like to add that although I do not have much experience in the field I am applying for, I am a single mother of a 3 year old daughter who is being tested for autism and have learned how to manage and raise her in a way that she is comfortable and can grow. I have been made aware of her triggers over time and have adjusted my lifestyle to suit her needs which in return has helped her succeed and communicate without stress and frustration. I would be more then happy to explain more in detail if given an interview.

  • Financial Calculation and Analysis
  • Time Management
  • Financial Recordkeeping
  • Relationship Building
  • Communication
  • Proactive and Self-Motivated
  • Accounts Payable
  • Creative Problem Solving
Collections Analyst, 09/2022 to 05/2023
CorcentricNaples, FL,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate customer accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Developed collection methods to achieve or exceed company financial goals.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Prepared documentation required for collection and repossession activities.
Front Desk Receptionist, 04/2022 to 09/2022
Expeditors International Of Washington, Inc.Bensenville, IL,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Scheduled space or equipment for special programs, meetings and conferences.
Home Support Worker, 01/2022 to 09/2022
Erickson LivingSilver Spring, MD,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Recognized emergency situations and implemented appropriate procedures.
  • Managed patient transportation and appointment scheduling.
Dietary Aide, 01/2018 to 03/2021
Scenic Nursing And Rehabilitation, LlcHerculaneum, MO,
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Served specific meals to patients with special dietary needs.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Cleaned and maintained dining room during and after each meal service.
  • Treated patients and team members with dignity and respect.
  • Engaged with residents to provide positive and enriching experiences.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Followed dietary procedures in accordance with established policies.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Developed and oversaw preparation of specialized diets.
Education and Training
High School Diploma: , Expected in 06/2019
Twin Lakes Secondary School - Orillia, ON
  • Offer of Employment
  • Dear Jessica, eCapital (the “Company”) is pleased to offer you the position of Collections Analyst, commencing on
  • September 6th 2022, reporting to Samantha Larmand, Manager of Collections, who will direct you as to your specific duties
  • Your base wage, calculated on a bi-weekly basis, will be $18.50/hour
  • In addition to earning your base wage, the Company offers a discretionary bonus, with a target of 3% of annual salary
  • You will also be eligible for certain benefits, which currently include: health, dental, personal time- off/vacation, paid holidays and an RRSP plan with a Company match, among others, all in accordance with the Company’s policies and procedures
  • In that regard, you will be provided with a copy of our current Employee Handbook, which describes Company policies, as well as employee responsibilities, and the various benefits to which you may be entitled
  • Prior to commencing employment, you will be required to provide proof of your identity and authority to work in your local country
  • The Company makes no guarantee of continued employment
  • Please understand that the Company is free at any time to end its relationship with an employee for any reason, with or without cause
  • Likewise, regardless of the length of service, employees are free to terminate their employment at any time, for any reason.

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Resume Overview

School Attended

  • Twin Lakes Secondary School

Job Titles Held:

  • Collections Analyst
  • Front Desk Receptionist
  • Home Support Worker
  • Dietary Aide


  • High School Diploma

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