Collections Analyst resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Meticulous accounting professional with extensive experience analyzing information and identifying areas of improvement. Dedicated to improving profitability, reducing accounting errors and streamlining accounting processes. Expert in processing payments promptly to minimize outstanding debt and avoid excess charges.

  • Multi-line phone talent
  • Service standard compliance
  • Data entry
  • Credit card processing
  • Problem-solving
  • Organized
  • Claims
  • Insurance verification
  • Accounts Receivable
  • Multitasking
  • Insurance claims and denial processes
  • Strategic thinking skills
  • ICD-10 coding
  • Issue resolution
  • Medicare and Medicaid knowledge
  • Worker's compensation insurance
  • Financial statement analysis
  • Hospitality service expertise
  • Sale expertise
  • Communication skills
  • Excellent people skills
  • Professional demeanor
  • Relationship building
Liberty University Lynchburg, VA Expected in : Human Resources Management - GPA :
John Tyler Community College Chester, VA Expected in 12/2017 Associate of Science : Human Resources Management - GPA :
Work History
Corcentric - Collections Analyst
Downers Grove, IL, 04/2017 - Current
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Verified client information by analyzing existing evidence on file
  • Worked 100 accounts a day
  • Worked from home meeting Productivity and Quality goals weekly
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Reviewed outstanding requests and redirected workloads to ensure timely completion of projects
  • Coordinated with contracting department to resolve payer issues
  • Communicated effectively with staff, including members of operations, finance and clinical departments
  • Maintained confidentiality of patient finances, records and health statuses
  • Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims
  • Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
3Ds Dassault Systems - Receptionist and Referral Coordinator
Auburn Hills, MI, 03/2014 - 06/2017
  • Completed and filed financial documentation for accounting purposes
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Organized paperwork such as charts and reports for office and patient needs
  • Completed skilled administrative work to support all office staff and operational requirements
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Improved timely payment of bills by developing flexible payment plans for patients
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
  • Called insurance companies to get precertification and other benefits information on behalf of patients
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
Red Lobster - Restaurant Hostess and Waitress
City, STATE, 02/2012 - 03/2014
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Bath And Body Works - Sales Associate
City, STATE, 01/2010 - 02/2012
  • Counted cash in register drawer at beginning and end of shift
  • Checked prices for customers and processed items sold by scanning barcodes
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained records related to sales, returns and inventory availability
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Educated customers on promotions to enhance sales
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction

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Resume Overview

School Attended

  • Liberty University
  • John Tyler Community College

Job Titles Held:

  • Collections Analyst
  • Receptionist and Referral Coordinator
  • Restaurant Hostess and Waitress
  • Sales Associate


  • Some College (No Degree)
  • Associate of Science

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