Collections Analyst resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Meticulous accounting professional with extensive experience analyzing information and identifying areas of improvement. Dedicated to improving profitability, reducing accounting errors and streamlining accounting processes. Expert in processing payments promptly to minimize outstanding debt and avoid excess charges.
Skills
Multi-line phone talent
Service standard compliance
Data entry
Credit card processing
Problem-solving
Organized
Claims
Insurance verification
Accounts Receivable
Multitasking
Insurance claims and denial processes
Strategic thinking skills
ICD-10 coding
Issue resolution
Medicare and Medicaid knowledge
Worker's compensation insurance
Financial statement analysis
Hospitality service expertise
Sale expertise
Communication skills
Excellent people skills
Professional demeanor
Relationship building
Education
Liberty UniversityLynchburg, VAExpected in ā ā:Human Resources Management - GPA:
John Tyler Community CollegeChester, VAExpected in 12/2017 ā āAssociate of Science:Human Resources Management - GPA:
Work History
Corcentric - Collections Analyst Downers Grove, IL, 04/2017 - Current
Identified, researched and resolved billing variances to maintain system accuracy and currency
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
Verified client information by analyzing existing evidence on file
Worked 100 accounts a day
Worked from home meeting Productivity and Quality goals weekly
Maintained strong knowledge of basic medical terminology to better understand services and procedures
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Reviewed outstanding requests and redirected workloads to ensure timely completion of projects
Coordinated with contracting department to resolve payer issues
Communicated effectively with staff, including members of operations, finance and clinical departments
Maintained confidentiality of patient finances, records and health statuses
Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims
Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
3Ds Dassault Systems - Receptionist and Referral Coordinator Auburn Hills, MI, 03/2014 - 06/2017
Completed and filed financial documentation for accounting purposes
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Organized paperwork such as charts and reports for office and patient needs
Completed skilled administrative work to support all office staff and operational requirements
Promptly answered multi-line phone system and greeted callers enthusiastically
Responded to correspondence from insurance companies to verify patient's coverage
Scheduled, rescheduled and handled cancelled appointments for patients
Checked patient data including insurance, demographic and health history to ensure all information was current
Improved timely payment of bills by developing flexible payment plans for patients
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
Called insurance companies to get precertification and other benefits information on behalf of patients
Provided ongoing counseling to help patients deal with conditions and processes
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
Red Lobster - Restaurant Hostess and Waitress City, STATE, 02/2012 - 03/2014
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
Watched dining area staff to evaluate server loads and calculate accurate wait times
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Bath And Body Works - Sales Associate City, STATE, 01/2010 - 02/2012
Counted cash in register drawer at beginning and end of shift
Checked prices for customers and processed items sold by scanning barcodes
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained records related to sales, returns and inventory availability
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Educated customers on promotions to enhance sales
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
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