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Collection Technician II Resume Example

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COLLECTION TECHNICIAN II
Professional Summary

Motivated professional seeking a position in the Healthcare industry, which would make use of proven abilities in medical office procedures, interpersonal communication, supervisory and organizational skills as well as my clinical and phlebotomy experience.

Licenses
Registered Medical Assistant 
CPR Certification
BLS - Basic Life Support
Office Technology​
Skill Highlights
  • Successful treatment of conditions
  • Clinical training  
  • Problem resolution ability
  • Enthusiastic caregiver
  • Practiced inpatient and outpatient caregiver
  • Blood Withdrawal certification
  • Practiced in sterilization techniques
  • Abides by infection control standards
  • Alphabetical/numerical filing mastery
  • Clinical experience
  • ER experience
  • Hematology
  • HIPAA compliance
  • HMO/Indemnity/Commercial Insurance
  • Phlebotomy
  • Rheumatology
  • Urinalysis
  • Chart preparation/filing aptness
  • CPR/BLS certified
  • Hematology testing capability    
  • Qualified in specimen collection/processing
  • Patient positioning understanding
  • Venipuncture
  • Vital Signs
  • Medical Terminology
  • OSHA/FDA regulations
  • Specimen handling
  • Staff training/motivation/development
Professional Experience
Patient Care Technician/PhlebotomistNov 2016 to Jun 2018
DaVita Dialysis － Sauget, IL
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Assisted patients with personal care, ambulation and general patient care needs.
  • Protected patients, families and staff from infection by cleaning and sanitizing rooms and equipment.
  • Delivered outstanding care based on physical, psychological, educational and related criteria for Dialysis patients.
  • Facilitated games and other activities to engage clients.
  • Accurately recorded all information collected on patients and promptly reported any changes.
Collection Technician IIJun 2012 to Mar 2016
American Red Cross － St. Louis, MO
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Monitored patient reactions to blood donations and carefully documented progress of individuals participating in venipuncture procedures. 
  • Perform phlebotomy and provide donor care during the collection of safe blood units.
  • Provide excellence in customer service and public relations in a positive, professional image for the ARCBS.
  • Work independently with attention to detail.
  • Performs all duties and responsibilities in compliance with standard operating procedures, SQUIPP, CFR, OSHA and other applicable Federal, state and local procedures.
  • Participates in the set-up and break-down of mobile operation duties.
  • Delegated staff duties.
  • Frequently commended for maintaining the safety, respect and dignity of donors.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Ensured HIPAA compliance.
  • Educated patients/donors about their donation procedures.
  • Maintained patient privacy and confidential patient information. 
  • Tested patients' blood glucose levels.
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
Lead/Supervisor Security OfficerJun 2009 to Mar 2011
Allied Barton Security Services － St. Louis, Missouri
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Completed schedules and incidents reports.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Responded quickly to medical emergencies, bomb threats and fire alarms.
  • Answered alarms and investigated disturbances.
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
  • Issued security badges and visitor passes to all guests.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
  • Checked passes and credentials of persons seeking to enter the property.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.

Administrative Assistant/SecretaryJun 2005 to Jul 2008
Comprehensive Behavioral Health Center － St. Louis, Illinois
  • Conducted and monitored monthly administrative support staff meetings.
  • Recorded, typed and filed meeting minutes, scheduled meetings, appointments and monthly.
  • Assisted managers with document preparation, reports, newsletters, benefits and purchase orders.
  • Assumed the duties of the Executive Secretary as needed.
  • Coordinated activities between administrative and medical records.
  • Maintained strict client and program confidentiality under HIPPA law and standards.
  • Planned travel arrangements for 2-6 executives and staff.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Planned meetings and prepared conference rooms.
  • Maintained an up-to-date department organizational chart.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Managed the day-to-day calendar for the company's senior director.
Education and Training
Associate Degree, Allied Health 2016Missouri College － St. Louis, Missouri, USA
Registration/Certification, Medical Assistant 2012Missouri College － St. Louis, Mo, USA
Accomplishments
  • Cared for 4-8 patients during a shift.
  • Patient Education
    Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
  • Family Support
    Educated families about procedures, treatment regimens, prevention and care.
  • OSHA Compliance
    Properly disposed of daily biohazard waste in compliance with federal and local regulations.
  • Clinical Skills
    Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
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Resume Overview

Companies Worked For:

  • DaVita Dialysis
  • American Red Cross
  • Allied Barton Security Services
  • Comprehensive Behavioral Health Center

School Attended

  • Missouri College

Job Titles Held:

  • Patient Care Technician/Phlebotomist
  • Collection Technician II
  • Lead/Supervisor Security Officer
  • Administrative Assistant/Secretary

Degrees

  • Associate Degree , Allied Health 2016
    Registration/Certification , Medical Assistant 2012

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