Collection Manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
04/2017 to Current
Collection Manager Onemain (Formerly Springleaf & Onemain Financials). Niles, OH,
  • Craft collection requirements involving a wide range of criminal and suspicious activities such as financial crimes, counter-proliferation, human smuggling, narcotics smuggling, illegal and illicit goods, and tracking foreign fugitives.
  • Track/update RFI's for the analysts and notify customers with updates.
  • Create and update line graphs to show trends in group activity.
  • Contact case agents on any clarifications on their requests.
  • Produce intelligence products using OSINT and LE Databases.
  • Draft Collection Management section of the SOP.
  • Brief SAC, DSAC, and ASAC bi-weekly on threats and reports in South Florida.
  • Research and brief group on MS-13 in South Florida.
  • Attend training on Social Media Reconnaissance.
  • Reach out to corrections facilities to find leads for agents
04/2016 to 09/2016
HSI Analyst JIATF City, STATE,
  • Track and Reported 100% of Metrics for Daily Field Operations at a Regional Level.
  • Tracked and Reported 100% of Daily Operational Activities allowing HSI LNO to always have a ready reference.
  • Present daily briefings to HSI LNO on status of ongoing operations and enforcement actions for HSI.
  • Regularly coordinate with Admirals' staff w/ support of HSI LNO to host VIP's also confirming clearances for VIP's with the SSO to prevent delays in the overall mission between HSI and JIATF-S.
  • Tailored over 20 briefs with different shops within JIATF-S for VIP's to attend.
  • Prepared 4 formal itinerary drafts to be finalized by HSI LNO.
  • Attended Helios, Google Earth, and Watch Floor Laydown Training to effectively support HSI analytical operations.
  • Coordinate 30 Weekly VTC and SVTC Conferences for OP Citadel combatting human trafficking and Special Interest Aliens (SIA's) and other illicit pathways throughout Central America.
  • Member of Joint Targeting Board, ensured HSI interests were protected and gave brief backs to the HSI LNO.
  • Requested updates as needed for case agents from Intel Watch Officer and Intel Watch Assistant on HSI cases that led to seizures or disruptions.
  • Confirm daily locations/routes of over 12 JIATF-S assets to avoid negative impacts on HSI cases.
  • Coordinate inventory transfers between JIATF-S & SOUTHCOM for HSI valuing over $40,000.
  • Coordinate with SPAD regarding Support Requests from HSI Offices to give positional updates on over 20 devices that were installed on vessels related to their cases.
  • Attended 3 Interagency and Operation Planning/Synchronization Conferences.
  • Received and fulfilled over 25 Requests for Information (RFI's) regarding cases for Agents in the field.
08/2012 to Current
35M - Human Intelligence Collector A Co 260th MI BN (L) City, STATE,
  • Top Secret Clearance (TS-SCI)
  • Familiar operating in a SCIF
  • Vast Knowledge in Kinesics and other non-verbal communication
  • Skilled in elicitation tactics
  • Professional knowledge of Department of Defense Interrogation Tactics and Detainee Operations
  • Skilled in Planning and Preparation Stages of Military Source Operations
  • Conducted threat analyses with South Korean Counter Intelligence partners
  • Formulated trends and patterns with South Korean partners
  • Skilled in Planning and Preparation Stages of Military Interrogations
  • Vast experience in Department of Defense Report Writing
  • Familiarity in fundamental casing tactics
  • Experience in military source operations and debriefings     
  • Experience in using a translator to complete the mission
  • Knowledgeable in Middle Eastern Culture
  • Strong communication skills with various personalities and cultures
  • Experience with Association Matrices, Link Diagrams, Google Earth and other intelligence analysis tools
  • Knowledge of handling and safeguarding classified material
  • Proven ability to work on multiple tasks in a stressful fast paced environment and complete the task at hand by the deadline
Training- Anti-Terrorism Level 1/ Active Shooter/ Survival Evasion Resistance & Escape (SERE)/ Combatting Trafficking in Persons (CTIP)/Cyber Awareness/ Human Rights Awareness/ Derivative Classification/ Fentanyl Awareness/ 35M10 Human Intelligence Collector 20 Week Course (Fort Huachuca, AZ)/ Defensive Language Proficiency Test (DLPT) (Listening/Reading) 3/2+
Education and Training
Expected in DEC 2016
B.S: Criminal Justice
Florida International University - Miami, FL
Criminal Justice
Expected in SEP 2013
A.A.S: Intelligence Operational Studies
Cochise College - Huachuca, AZ
Intelligence Operational Studies
Expected in MAY 2011
Associates Degree: General Studies
Valencia Community College - Kissimmee, FL
General Studies
Activities and Honors
Company Soldier of the Year (2014,2016)
Battalion Soldier of the Year (2014)
Brigade Soldier of the Year Runner-Up (2014)
Army Reserve Medal for Major Hurricane Matthew (2016)
Fluent in English, Spanish (Native), and Beginner Level
Army, bi, Basic Computer Skills, Conferences, Customer Service Experience, Data Entry, Databases, Fluent in English, financial, graphs, Intel, inventory, Listening, Portuguese, Reading, Research, RFI, SOP, Spanish, verbal communication
Additional Information
  • CERT LNO for Brevard County EOC during Category 4 Hurricane Matthew *State Active Duty Medal for Outstanding Achievement during Hurricane Matthew

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Resume Overview

School Attended

  • Florida International University
  • Cochise College
  • Valencia Community College

Job Titles Held:

  • Collection Manager
  • HSI Analyst
  • 35M - Human Intelligence Collector


  • B.S
  • A.A.S
  • Associates Degree

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