Colleague Experience Manager Human Resources resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Conscientious and compassionate human resources professional with drive for helping recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build colleague-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Plan and facilitate New Hire Orientations and on-the-job training for 300 plus colleagues yearly.
Manage International Work Exchange program for our Colleagues on W&T and Internship J1 Visas.
Create recruiting advertisements and directed job fairs to bring in local talent for long term and seasonal positions.
Coach colleagues through career paths for internal development.
Successfully lunched new housing program to accommodate over 150+ Colleagues.
Directly supervise Resident Manager and Resident Coordinator.
Conduct Guest services skills trainings.
Mediate manager/colleague documented discussions.
Keep pulse on operation moral and motivate colleagues through special events, incentive programs and constructive feedback.
Cross-train and back up other Human Resources managers.
Educate management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Created team workflows to increase productivity between multiple departments.
Assist in handling workers compensation cases, LOA and FMLA.
Maintain colleagues required license and certifications.
Human Resources Specialist, 05/2019 - 04/2021 Smart & Final Inc. – Pomona, CA,
Onboard new employees by scheduling new hire paperwork and new hire orientation.
Terminate employees in accordance with CA state law.
Process and audit I-9 Verification through Equifax.
Process Unemployment claims.
Facilitate colleague appreciation events.
Assist seasonal colleagues with housing options.
Maintain employee files/data entry.
Back up for Recruiting Manager
Work with Sponsor Companies regarding J1 visa Colleagues.
Comply with California state and Federal laws.
Assist managers with Kronos/payroll system.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Assistant Manager, 08/2017 - 05/2019 True North, NorthStar A Vail Resort – City, STATE,
Oversaw a team of 15 people.
Created weekly schedules.
Interviewed and hired new retail and hard-good associates.
Liaison between customers and Ski company representatives.
Supported Vail Resorts values and gave guest as well as fellow colleagues epic service.
Performed Ski boot modifications and constructed custom foot beds.
Monitored security and handled incidents calmly.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Used effective Guest Services Skills and offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Case Manager Intern, 01/2016 - 01/2017 Parenting Center, Salvation Army – City, STATE,
Interviewed applicants to access level of need for Parenting Center.
Lesson planning, Auditing & Budgeting.
Worked with court system, probation officers and social services on behalf of clients.
Worked with clients to improve life choices and maximize benefits of programs.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Offered friendly and efficient service clients, handled challenging situations with ease.
Exceeded goals through effective task prioritization and great work ethic.
Audited and managed 20 case files.
Education
Bachelors of Science: Social Work, Expected in 05/2017 - Syracuse University, Falk College - Syracuse, NY, GPA:
Bachelors of Art: Psychology, Expected in 05/2017 - Syracuse University, College of Arts & Sciences - Syracuse, NY, GPA:
Certifications
SHRM-CP, SHRM - 2021
Additional Information
Additional experience
Reservationist, Miller’s landing, Seward, AK (May-August of 2016 & 2017)
Ski Sales Agent, Ski Company, Dewitt, NY (Sept.- April of 2014, 2015, 2016, 2017)
Ski Instructor, Song Mountain, Tully, NY (2010- 2016)
Child Care Site Assistant, YMCA, Fayetteville, NY (2011- 2015)
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