Colleague Experience Manager Human Resources resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Conscientious and compassionate human resources professional with drive for helping recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build colleague-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

  • Staff education and training
  • Recruitment
  • Benefits and compensation management
  • Succession planning
  • Customer Service
  • Organization and Time Management
  • MS Office
  • Analytical and Critical Thinking
  • Budgeting
  • Cultural Awareness
  • Colleague Management
Work History
Colleague Experience Manager-Human Resources, 04/2021 - Current
Cision Raleigh, NC,
  • Manage full life cycle of colleagues.
  • Plan and facilitate New Hire Orientations and on-the-job training for 300 plus colleagues yearly.
  • Manage International Work Exchange program for our Colleagues on W&T and Internship J1 Visas.
  • Create recruiting advertisements and directed job fairs to bring in local talent for long term and seasonal positions.
  • Coach colleagues through career paths for internal development.
  • Successfully lunched new housing program to accommodate over 150+ Colleagues.
  • Directly supervise Resident Manager and Resident Coordinator.
  • Conduct Guest services skills trainings.
  • Mediate manager/colleague documented discussions.
  • Keep pulse on operation moral and motivate colleagues through special events, incentive programs and constructive feedback.
  • Cross-train and back up other Human Resources managers.
  • Educate management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Created team workflows to increase productivity between multiple departments.
  • Assist in handling workers compensation cases, LOA and FMLA.
  • Maintain colleagues required license and certifications.
Human Resources Specialist, 05/2019 - 04/2021
Smart & Final Inc. Pomona, CA,
  • Onboard new employees by scheduling new hire paperwork and new hire orientation.
  • Terminate employees in accordance with CA state law.
  • Process and audit I-9 Verification through Equifax.
  • Process Unemployment claims.
  • Facilitate colleague appreciation events.
  • Assist seasonal colleagues with housing options.
  • Maintain employee files/data entry.
  • Back up for Recruiting Manager
  • Work with Sponsor Companies regarding J1 visa Colleagues.
  • Comply with California state and Federal laws.
  • Assist managers with Kronos/payroll system.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Assistant Manager, 08/2017 - 05/2019
True North, NorthStar A Vail Resort City, STATE,
  • Oversaw a team of 15 people.
  • Created weekly schedules.
  • Interviewed and hired new retail and hard-good associates.
  • Liaison between customers and Ski company representatives.
  • Supported Vail Resorts values and gave guest as well as fellow colleagues epic service.
  • Performed Ski boot modifications and constructed custom foot beds.
  • Monitored security and handled incidents calmly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Used effective Guest Services Skills and offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Case Manager Intern, 01/2016 - 01/2017
Parenting Center, Salvation Army City, STATE,
  • Interviewed applicants to access level of need for Parenting Center.
  • Lesson planning, Auditing & Budgeting.
  • Worked with court system, probation officers and social services on behalf of clients.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Offered friendly and efficient service clients, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Audited and managed 20 case files.
Bachelors of Science: Social Work, Expected in 05/2017
Syracuse University, Falk College - Syracuse, NY,
Bachelors of Art: Psychology, Expected in 05/2017
Syracuse University, College of Arts & Sciences - Syracuse, NY,
  • SHRM-CP, SHRM - 2021
Additional Information

Additional experience

  • Reservationist, Miller’s landing, Seward, AK (May-August of 2016 & 2017)
  • Ski Sales Agent, Ski Company, Dewitt, NY (Sept.- April of 2014, 2015, 2016, 2017)
  • Ski Instructor, Song Mountain, Tully, NY (2010- 2016)
  • Child Care Site Assistant, YMCA, Fayetteville, NY (2011- 2015)

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Resume Overview

School Attended

  • Syracuse University, Falk College
  • Syracuse University, College of Arts & Sciences

Job Titles Held:

  • Colleague Experience Manager-Human Resources
  • Human Resources Specialist
  • Assistant Manager
  • Case Manager Intern


  • Bachelors of Science
  • Bachelors of Art

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