Creative and accomplished professional offering over 18 years of experience in HR, customer service, event planning, and communications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Leasing and sales
Sales process understanding
Understanding of sales retention
Coffee Shop Owner and Coffee Sales Distributer, 07/2017 to 06/2020 Elevated Coffee – Portland , OR
Inside and outside sales of DoveTail Coffee.
Mentor and coach the Sales team so they can be successful in this industry.
Complete lead generation tasks in order to reach new potential clients for the sale of coffee.
Test different approaches and sales strategies in order to narrow down which methods yield the highest conversions.
Hired, trained and managed all staff, including employee development, issuing disciplinary action and conducting performance reviews.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Introduced HomeBase/Square for scheduling needs to successfully create long-term schedules for 3 daily shifts and 15 employees.
Set and oversaw weekly and special events and project management.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Property Management Portfolio Manager , 01/2005 to 05/2020 Dwell Realty – Portland, OR
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
163 Owner client portfolio management.
Resolving client/ customer and public complaints and queries.
Event management for the brokerage, planning for on-site and or special events.
Research, strategize, and execute marketing efforts for the promotion of the business.
Maintaining our content-rich websites, weekly e-blast ads and social media presence.
Drove operational improvements which resulted in savings and improved profit margins.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Managed, trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Analyzed and evaluated monthly and quarterly financial statements.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Human Resources & Office Manager, 08/2013 to 09/2019 Portland Housing Center – Portland, OR
Handling human resources issues in an organized, systematic and confidential manner to keep the organization in compliance with federal, state, and city grants.
Manage administrative staff and receptionist.
Received and maintained subcontractor Equity and Inclusion certification through the City of Portland. Perform office operations to meet City of Portland Sustainability at Work certification.
Maintain personnel, I-9 and leave files and notify supervisors to conduct employee performance evaluations.
Assist Fiscal Manager in performing cost benefit analysis regarding immediate and long term costs of building activities and location moves and logistics.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Manage payroll, reconcile time sheets.
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Directed and controlled various benefit programs, including retirement, medical, dental and vision packages.
Structured compensation and benefits according to market conditions and budget demands.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Created and implemented forward-thinking initiatives to improve employee engagement.
Liaised between multiple business divisions to improve communications.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Devised hiring and recruitment policies for multiple location in two states.
Developed succession plans and promotion paths for all staff.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Human Resources Business Administrator, 01/2004 to 01/2011 Dr. Martens AirWair USA – Portland, OR
Respond to employee relations issues and work with VP of HR and managers for resolution.
Including, but not limited to, recruiting and/ terminations, incident investigations, managing progressive discipline and one on one coaching.
Maintain accurate HRIS and HR files systems.
New hire orientation and exiting procedures.
Payroll Processing and Benefits Administration.
Complete 401K Retirement Plan contributions and general administration according to IRS guidelines.
Ensure appropriate employee education requirements are met.
Coordinate FMLA/OFLA, Disability, and Workers' Compensation case management according to current regulations and company policy.
Ensure compliance with Affirmative Action planning.
Manage in house and Portland events/ activities along with vendor management.
Working closely with marketing on events and brand initiatives.
Supporting product team with field merchandising, showroom staging and on trend looks.
Team meeting with trend in-style advisors on a seasonal basis.
B.S.: Liberal Arts And HumanitiesLinfield College - McMinnville, OR
Human Resources ManagementCascade Employers Association - Wilsonville, OR
HR Leadership Certification
Coaching CertificationPortland State University - Portland, OR