Coffee Shop Owner And Coffee Sales Distributer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Creative and accomplished professional offering over 18 years of experience in human resources, coaching, equity, inclusion, and communications. Proven success in leadership, operational excellence, and organizational development with a keen understanding of elements of human resources. Recognized for inspiring management team members to excel and encouraging creative work environments.

  • Human Resources & Staff Management
  • Employee Relations & Coaching
  • Teamwork / Collaboration
  • Project Management
  • Equity and Inclusion
  • Compensation and benefits
  • Operational improvement
Work History
07/2017 to Current Coffee Shop Owner and Coffee Sales Distributer Pacific Seafood | Bay City, OR,
  • Inside and outside sales of DoveTail Coffee
  • Mentor and coach sales team to be successful in this industry
  • Complete lead generation tasks in order to reach new potential clients
  • Test different approaches and sales strategies in order to narrow down which methods yield the highest conversions
  • Hired, trained and managed all staff, including employee development, issuing disciplinary action and conducting performance reviews
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Introduced HomeBase/Square for scheduling needs to successfully create long-term schedules for 3 daily shifts and 15 employees
  • Set and oversaw weekly and special events and project management
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
01/2005 to Current Human Resources and Portfolio Manager Nexstar Media Group Inc. | Savannah, GA,
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Facilitated on-boarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Liaised between multiple business divisions to improve communications
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
08/2013 to 09/2019 Human Resources & Office Manager Portland Housing Center | City, STATE,
  • Handling human resources issues in an organized, systematic, and confidential manner to keep the organization in compliance with federal, state, and city grants
  • Manage administrative staff and receptionist
  • Received and maintained subcontractor Equity and Inclusion certification through the City of Portland
  • Perform office operations to meet the City of Portland Sustainability at Work certification
  • Maintain personnel, I-9 and leave files and notify supervisors to conduct employee performance evaluation
  • Assist Fiscal Manager in performing cost benefit analysis regarding immediate and long-term costs of building activities and location moves and logistics
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
  • Manage payroll, reconcile time sheetsAssessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies
  • Directed and controlled various benefit programs, including retirement, medical, dental and vision packages
  • Structured compensation and benefits according to market conditions and budget demands
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Liaised between multiple business divisions to improve communications
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Devised hiring and recruitment policies for multiple location in two states
  • Developed succession plans and promotion paths for all staff
  • Folllowed programs closely to assess effectiveness and make proactive changes to meet changing demands
01/2004 to 01/2011 Human Resources Business Administrator Dr. Martens AirWair USA | City, STATE,
  • Respond to employee relations issues and work with the VP of HR and managers for resolution
  • Including, but not limited to, recruiting and/ terminations, incident investigations, managing progressive discipline and one on one coaching
  • Maintain accurate HRIS HR files systems
  • Payroll Processing and Benefits Administration
  • Complete 401K Retirement Plan contributions and general administration according to IRS guidelines
  • Established appropriate employee education requirements are met
  • Coordinate FMLA/OFLA, Disability, and Workers' Compensation case management according to current regulations and company policy
  • Ensure compliance with Affirmative Action planning
  • Manage in house and Portland events/ activities along with vendor management
  • Working closely with marketing on events and brand initiatives
  • Supporting product team with field merchandising, showroom staging and on trend looks
  • Team meeting with trend in-style advisors on a seasonal basis
Expected in B.S. | Liberal Arts And Humanities Linfield College, McMinnville, OR, GPA:

Project Management Professional (PMP) Portland State University

Business and Leadership Coaching - Portland State University

Human Resources Leadership-Cascade Employers Association

Additional Information

Diversity and Inclusion Training- St. John's University New York, NY

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Linfield College
Job Titles Held:
  • Coffee Shop Owner and Coffee Sales Distributer
  • Human Resources and Portfolio Manager
  • Human Resources & Office Manager
  • Human Resources Business Administrator
  • B.S.

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