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Coffee Shop Owner And Coffee Sales Distributer Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Creative and accomplished professional offering over 18 years of experience in human resources, coaching, equity, inclusion, and communications. Proven success in leadership, operational excellence, and organizational development with a keen understanding of elements of human resources. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • Human Resources & Staff Management
  • Employee Relations & Coaching
  • Teamwork / Collaboration
  • Project Management
  • Equity and Inclusion
  • Compensation and benefits
  • Operational improvement
Work History
07/2017 to Current Coffee Shop Owner and Coffee Sales Distributer Pacific Seafood | Bay City, OR,
  • Inside and outside sales of DoveTail Coffee
  • Mentor and coach sales team to be successful in this industry
  • Complete lead generation tasks in order to reach new potential clients
  • Test different approaches and sales strategies in order to narrow down which methods yield the highest conversions
  • Hired, trained and managed all staff, including employee development, issuing disciplinary action and conducting performance reviews
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Introduced HomeBase/Square for scheduling needs to successfully create long-term schedules for 3 daily shifts and 15 employees
  • Set and oversaw weekly and special events and project management
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
01/2005 to Current Human Resources and Portfolio Manager Nexstar Media Group Inc. | Savannah, GA,
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Facilitated on-boarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Liaised between multiple business divisions to improve communications
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
08/2013 to 09/2019 Human Resources & Office Manager Portland Housing Center | City, STATE,
  • Handling human resources issues in an organized, systematic, and confidential manner to keep the organization in compliance with federal, state, and city grants
  • Manage administrative staff and receptionist
  • Received and maintained subcontractor Equity and Inclusion certification through the City of Portland
  • Perform office operations to meet the City of Portland Sustainability at Work certification
  • Maintain personnel, I-9 and leave files and notify supervisors to conduct employee performance evaluation
  • Assist Fiscal Manager in performing cost benefit analysis regarding immediate and long-term costs of building activities and location moves and logistics
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
  • Manage payroll, reconcile time sheetsAssessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies
  • Directed and controlled various benefit programs, including retirement, medical, dental and vision packages
  • Structured compensation and benefits according to market conditions and budget demands
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Liaised between multiple business divisions to improve communications
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Devised hiring and recruitment policies for multiple location in two states
  • Developed succession plans and promotion paths for all staff
  • Folllowed programs closely to assess effectiveness and make proactive changes to meet changing demands
01/2004 to 01/2011 Human Resources Business Administrator Dr. Martens AirWair USA | City, STATE,
  • Respond to employee relations issues and work with the VP of HR and managers for resolution
  • Including, but not limited to, recruiting and/ terminations, incident investigations, managing progressive discipline and one on one coaching
  • Maintain accurate HRIS HR files systems
  • Payroll Processing and Benefits Administration
  • Complete 401K Retirement Plan contributions and general administration according to IRS guidelines
  • Established appropriate employee education requirements are met
  • Coordinate FMLA/OFLA, Disability, and Workers' Compensation case management according to current regulations and company policy
  • Ensure compliance with Affirmative Action planning
  • Manage in house and Portland events/ activities along with vendor management
  • Working closely with marketing on events and brand initiatives
  • Supporting product team with field merchandising, showroom staging and on trend looks
  • Team meeting with trend in-style advisors on a seasonal basis
Education
Expected in B.S. | Liberal Arts And Humanities Linfield College, McMinnville, OR, GPA:
Certifications

Project Management Professional (PMP) Portland State University

Business and Leadership Coaching - Portland State University

Human Resources Leadership-Cascade Employers Association

Additional Information

Diversity and Inclusion Training- St. John's University New York, NY

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85Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Linfield College
Job Titles Held:
  • Coffee Shop Owner and Coffee Sales Distributer
  • Human Resources and Portfolio Manager
  • Human Resources & Office Manager
  • Human Resources Business Administrator
Degrees
  • B.S.

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