As an efficient Coffee Shop Manager with strong management and customer service abilities, I work effectively by multitasking in fast-paced, physically demanding environments. I am a customer oriented individual who is aiming to expand my career to new heights. I focus on keeping customers satisfied, comfortable, and safe. I have worked in the service industry for the past 5 years, and I have nearly 1.5 years of management abilities. I seek to grow and improve those abilities as I take on the steps to my new career.
* Customer service |
* Addresses and resolves customer and employee concerns in a professional manner to maintain brand loyalty.
* Is able to listen to customer's desires and needs to properly satisfy the customer.
* Educates customers on beverage menu items and tanning salon questions as well as all products.
* Enthusiastically engages customers during busy and stressful periods to keep mood light and fun.
* Protects customers by regularly cleaning and sanitizing work areas and equipment.
* Has memorized official and off-menu preparations to serve all customer beverage desires.
* Properly cleans all equipment, including coffee machines, tanning beds, and sanitizes counters and tanning areas to avoid illness.
* Restocks counter and customer areas to maintain adequate items levels for expected needs.
* Tracks warehouse contents continually, maintains constant awareness of stock levels and performs formal inventory review twice a week.
* Monitors multiple databases to keep track of all company inventory.
* Trains internal staff members on administrative processes, work instructions, and procedures to facilitate consistent and seamless company operations in a professional matter.
* Is able to multi task by working the coffee window and the tanning salon at the same time.
* Performs all manager duties at a high pace.
* Recorded orders and communicated with team members as well as kitchen staff to efficiently serve food and beverages.
* Allowed guests to feel welcome and comfortable by meeting all of their requests and needs.
* Was able to multitask efficiently by taking on more than one task at a time.
* Assisted and educated individuals in selecting meal options including memorizing and executing daily specials, drinks, appetizers, entrees, and desserts.
* Recommended alternative items for those with food allergies and gluten intolerances.
* Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
* Satisfied guests by keeping drinks topped off and anticipating needs such as condiments, extra napkins, and other inquiries else the guest may request.
,* Monitored the child's schedule to balance rest, learning, and playtime.
* Guided indoor and outdoor playtime activities while watching for dangers.
* Promoted positive behaviors by role modeling methods such as cleaning up after ourselves and polite behaviors.
* Cleaned and tidied house daily, including doing dishes, sweeping, and mopping the floors.
* Prepared healthy and well balanced meals for the child.
* Minimized TV watching by engaging the child with games and reading books.
* Was able to calm the child when in distress and perform many motherly duties.
* Created a positive and trusting relationship with the family and the child.
* Have been in charge of taking care of the dog and the house when the family is out of town, to this day.
* Greeted and doubt with many customers and provided immediate service at all times.
* Completed and kept track of daily cycle counts for many different products to keep inventory current and accurate, also avoiding health risks.
* Prepared products for the sales floor by cutting, weighing, adding tags, and making the product look professional and ready for purchase.
* Operated different grocery store equipment including balers, power jacks, and slicing machines.
* Checked prices and found products in other parts the store for customers, on request.
* Followed company guidelines for cleaning and sanitizing all work surfaces and equipment daily.
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Companies Worked For:
School Attended
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