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Coffee Shop Manager Resume Example

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HC
COFFEE SHOP MANAGER
Summary

As an efficient Coffee Shop Manager with strong management and customer service abilities, I work effectively by multitasking in fast-paced, physically demanding environments. I am a customer oriented individual who is aiming to expand my career to new heights. I focus on keeping customers satisfied, comfortable, and safe. I have worked in the service industry for the past 6 years, and I have nearly 1.5 years of management abilities. I seek to grow and improve those abilities as I take on the steps to my new career.

Skills

* Customer service
* Strong communication
* Multitasking at a fast pace
* Staying calm and professional in stressful situations
* Team collaboration
* Confidentiality
* Public speaking
* Inventory management
* Training and mentoring
* Product and business knowledge
* Cleaning and sanitizing

Experience
Giant Eagle | Beaver Falls , PABarista04/2021 - Current

* Greeted guests with pleasant smile and superior customer service.
* Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.

* Memorized official and off-menu coffee and tea preparations.

Hy-Vee | Muscatine , IACoffee Shop Manager08/2016 - 12/2020

* Addresses and resolves customer and employee concerns in a professional manner to maintain brand loyalty.
* Is able to listen to customer's desires and needs to properly satisfy the customer.
* Educates customers on beverage menu items and tanning salon questions as well as all products.
* Enthusiastically engages customers during busy and stressful periods to keep mood light and fun.
* Protects customers by regularly cleaning and sanitizing work areas and equipment.
* Has memorized official and off-menu preparations to serve all customer beverage desires.
* Properly cleans all equipment, including coffee machines, tanning beds, and sanitizes counters and tanning areas to avoid illness.
* Restocks counter and customer areas to maintain adequate items levels for expected needs.
* Tracks warehouse contents continually, maintains constant awareness of stock levels and performs formal inventory review twice a week.
* Monitors multiple databases to keep track of all company inventory.
* Trains internal staff members on administrative processes, work instructions, and procedures to facilitate consistent and seamless company operations in a professional matter.
* Is able to multi task by working the coffee window and the tanning salon at the same time.

* Performs all manager duties at a high pace.

Restoration Hardware (Rh) | Schaumburg , ILIn-Home Nanny06/2018 - 11/2018

,* Monitored the child's schedule to balance rest, learning, and playtime.
* Guided indoor and outdoor playtime activities while watching for dangers.
* Promoted positive behaviors by role modeling methods such as cleaning up after ourselves and polite behaviors.
* Cleaned and tidied house daily, including doing dishes, sweeping, and mopping the floors.
* Prepared healthy and well balanced meals for the child.
* Minimized TV watching by engaging the child with games and reading books.
* Was able to calm the child when in distress and perform many motherly duties.
* Created a positive and trusting relationship with the family and the child.
* Have been in charge of taking care of the dog and the house when the family is out of town, to this day.

Jalapenous Mexican Restaurant | City , STATEServer05/2018 - 11/2018

* Recorded orders and communicated with team members as well as kitchen staff to efficiently serve food and beverages.
* Allowed guests to feel welcome and comfortable by meeting all of their requests and needs.
* Was able to multitask efficiently by taking on more than one task at a time.
* Assisted and educated individuals in selecting meal options including memorizing and executing daily specials, drinks, appetizers, entrees, and desserts.
* Recommended alternative items for those with food allergies and gluten intolerances.
* Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
* Satisfied guests by keeping drinks topped off and anticipating needs such as condiments, extra napkins, and other inquiries else the guest may request.

Super 1 Foods | City , STATEMeat and Seafood Clerk/Produce Clerk 05/2015 - 08/2016

* Greeted and doubt with many customers and provided immediate service at all times.
* Completed and kept track of daily cycle counts for many different products to keep inventory current and accurate, also avoiding health risks.
* Prepared products for the sales floor by cutting, weighing, adding tags, and making the product look professional and ready for purchase.
* Operated different grocery store equipment including balers, power jacks, and slicing machines.
* Checked prices and found products in other parts the store for customers, on request.
* Followed company guidelines for cleaning and sanitizing all work surfaces and equipment daily.

Education and Training
Connections Academy | City, StateHigh School Diploma06/2015
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Formatting
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Connections Academy

Job Titles Held:

  • Barista
  • Coffee Shop Manager
  • In-Home Nanny
  • Server
  • Meat and Seafood Clerk/Produce Clerk

Degrees

  • High School Diploma

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