LiveCareer-Resume

co store owner manager operator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I'm a high energy self motivated person who likes to communicate with my fellow co-workers and likes to solve problems with group discussions. I like am a "people person" who enjoys involving my co-workers in all phases of problem solving.

Skills
  • Budgeting and financial management
  • Communications strategy
  • Compliance and regulations
  • Resident satisfaction
  • Quality control
  • Business Administration
  • Program management
  • Client services
Education and Training
Browning High School Browning, MT Expected in 06/1969 High School Diploma : - GPA :
Haskell Indian Junior College Lawrence, KS, Expected in 05/1973 Associate of Arts : General Studies - GPA :
Experience
Kinross Gold - Co-Store Owner/Manager/Operator
Fairbanks, AK, 05/1994 - Current
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Interviewed, hired, supervised and trained employees.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Hired, trained, evaluated performance and enforced disciplinary actions for employees.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Trained employees on store security, monetary procedures and customer service expectations.
Land Services - Landman
City, STATE, 07/2013 - 03/2014
  • Assessed historical records and topographical data as part of survey operations.
  • Consulted with city leaders, landowners, federal government agencies, tribal government agencies, state government agencies, and county government agencies.
  • Automated office operations, managed client correspondence and tracked records.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Traveling throughout the northwest U.S. and Canada negotiating with landowners on the renewal of a fiber optics right of way.
Anschutz Exploration - Petroleum Landman
City, STATE, 01/2006 - 03/2013
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Consulted with title department to resolve problems such as tax liens, boundary disputes and encroachments.
  • Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
  • Consulted with federal government agency leaders, tribal government agency leaders, state government agency leaders, county government agency leaders, city government leaders, landowners, land leases, industry contractors, and company representatives.
  • Traveled extensively throughout the United States and Canada to meet with lease and land clients.
  • Analyzed chain of title and prepared reports outlining title-related matters.
  • Assessed historical records and topographical data as part of survey operations.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Optimized productivity and streamlined program efficiency.
  • Recruited, hired and trained 28 employees for office workers and field workers.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Automated office operations, managed client correspondence and tracked records.
  • Handled over $4,000 to $5,000 in funds each day in fast-paced office environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Led staff meetings for team of 25 to communicate office and field directives.
  • Supervised and trained customer service team members to provide exceptional service and satisfaction.

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Resume Overview

School Attended

  • Browning High School
  • Haskell Indian Junior College

Job Titles Held:

  • Co-Store Owner/Manager/Operator
  • Landman
  • Petroleum Landman

Degrees

  • High School Diploma
  • Associate of Arts

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