Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

  • Microsoft Word and PowerPoint, Excel (6 years)
  • Team leadership and coaching
  • Customer-oriented
  • Excellent customer service skills
  • Operations
  • Sales expertise
  • Product and service sales
  • Merchandising
  • Staff Management
  • Accurate money handling
  • Bank deposit procedures
  • Customer Relations
  • Goals and performance
  • Strategic thinker
  • Opening and closing procedures
  • Store displays
Work History
05/2017 to 10/2020
Co Store Manager Spencer Gifts, Llc Kahului, HI,
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Conducted weekly walk-throughs with district manager to discuss interior visual displays, including store window presentation.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw, trained and encouraged sales associates, promoting culture of efficiency and performance.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Created work schedules according to sales volume and number of employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
06/2016 to 02/2017
Marketing Assistant/Administrative Assistant Pacific Medical Centers Redondo Beach, CA,
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Developed insights on marketing campaigns to assess performance against goals.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Created PowerPoint presentations for business development purposes.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
  • Collaborated with team members to help expand marketing channels.
  • Contributed to mock-ups, email campaigns and social media content.
  • Designed and presented social media campaign ideas.
  • Assisted in creation of pre-season marketing plans to support department and divisional strategies.
  • Performed market analysis and researched latest trends.
  • Stayed updated with latest marketing concepts and techniques.
06/2015 to 11/2016
Housekeeper Savatree Fort Worth, TX,
  • Removed waste paper and other trash from premises to designated area.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Verified cleanliness and organization of storage areas and carts.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Waxed and polished wood floors and other woodwork.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Adhered to professional house cleaning checklist.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Polished glass surfaces and windows.
  • Documented and reported all necessary facility and building repairs observed.
01/2015 to 05/2015
Office Assistant Northampton Community College City, STATE,
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes.
  • Processed client rebate reconciliation, reporting and check requests.
Expected in 06/2019
Associate Degree: business management
Northampton Community College - Tannersville, PA,
  • Member of DECA
  • Continuing education in Business Management
Expected in 06/2014
High School Diploma:
East Stroudsburg South High School - East Stroudsburg, PA
  • Majored in Marketing
  • Member of DECA
Expected in 2014
High school Diploma: marketing study
Monroe Career & Technical Institute - Bartonsville, PA

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Resume Overview

School Attended

  • Northampton Community College
  • East Stroudsburg South High School
  • Monroe Career & Technical Institute

Job Titles Held:

  • Co Store Manager
  • Marketing Assistant/Administrative Assistant
  • Housekeeper
  • Office Assistant


  • Associate Degree
  • High School Diploma
  • High school Diploma

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