Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

  • Labor relations
  • Marketing tactics
  • KPI management
  • Life cycle project management
  • Talent development
  • Strategic planning
  • Product branding
  • Program creation and implementation
  • Territory and account oversight
  • Customer relations
  • Profit and loss analysis
  • Design coordination
  • Employee development
  • Hiring and staffing
  • Team oversight
  • Staff training and development
04/2015 to 12/2020 Co-Owner/Operator and Founder Amedisys Inc. | Westminster, MD,

Co-Owner and Founder of Triton Foundation /Repair

  • Filing with Secretary of Sate for company LLC, Filing for EIN number, handling all insurance policies, bookkeeping and tax preparation with the CPA, handling and paying all bills and overhead cost, using Quickbooks to reconcile all invoices, timecards and payroll
  • Human Resource management, paid time off and sick leave, complaints and conflict resolution
  • Public Relations, donations and fund raising, social networking, event planning for agents and employees, managing Facebook company page to promote business, marketing and continuing education classes
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Coordinated with webmaster to develop website and create online advertisements.
04/2012 to 12/2015 Office Manager Civilian Corps | Fort Leavenworth, KS,

Office Management

  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and updated information
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Implemented new organization-wide filing system, Responsible for data entry for entire office
  • Filing and assisting of all claims and any other issue's for all clients, communicating with claims adjustors on behalf of client, communicating with hired contractors on behalf of client
  • Assisting with training of new agents to the district
03/2008 to 05/2010 Pharmacy Technician Wal-Greens Pharmacy | City, STATE,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Processed prescription transfer requests from competitors.
  • Entered patient and medication information into Wal-Green's software to generate prescription labels.
  • Requested scripts from doctors and verified insurance and coding.
Education and Training
Expected in 05/2003 High School Diploma | James Madison High School, Norcross, GA, GPA:

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School Attended

  • James Madison High School

Job Titles Held:

  • Co-Owner/Operator and Founder
  • Office Manager
  • Pharmacy Technician


  • High School Diploma

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