Co Owner Operator And Founder resume example

Office Management

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Updated details in company database by keying in customer contacts and updated information
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Implemented new organization-wide filing system, Responsible for data entry for entire office
• Filing and assisting of all claims and any other issue's for all clients, communicating with claims adjustors on behalf of client, communicating with hired contractors on behalf of client
• Assisting with training of new agents to the district

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Interpreted and processed medication orders under supervision of pharmacist.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Prepared prescription transfers to other pharmacies.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Prepared prescription labels, promoting accuracy in medication administration and dosing.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Established and updated patient profiles, medications and insurance details.
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Adhered to infection control policies and procedures to prevent spread of disease.
• Prepared pricing and instruction labels for placement on prescriptions.
• Compiled customer demographic, allergy and medical history background.
• Closely inspected medications to determine accuracy of identities, strengths and purities.
• Processed prescription transfer requests from competitors.
• Entered patient and medication information into Wal-Green's software to generate prescription labels.
• Requested scripts from doctors and verified insurance and coding.