, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Co-owner / manager of party rental business, skilled Restaurant Captain/Server/Host Detail-oriented, hardworking, reliable team player pursuing a Bachelor’s degree in Business Management (expected 2022) and over three years' gaining experience in all aspects of management, business operations, customer service, vendor relations, budgets, marketing, as well as, restaurant front-of-house services. Motivated young professional with an aptitude for innovation, continuous learning, and creative problem solving. Extremely personable individual who learns and adapts quickly to new environments, follows procedures, and serves customers with excellence.
Skills
Issue Resolution
Business Technology
Customer Service-Oriented
Quality Control
Guest Relations Management
Food preparation and safety
Item promotion
Food Sales and Promotion
Hospitality Service Expertise
Order Accuracy
Stocking and Replenishing
Leadership
Budgeting
Work History
04/2014 to CurrentCO-OWNER / MANAGERAffinity Living Group | Kinston, NC,
Managed five employees by supervising daily tasks.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with vendors and customers to build connections and nurture relationships.
Scheduled employees for rotational shifts, taking into account customer traffic and employee strengths.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Managed over 40 customer calls per shift
10/2020 to CurrentSERVERAffinity Living Group | Lecanto, FL,
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Took orders and delivered food items to residents in main dining room.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Kept register accurate through correct billing, payment processing and cash management practices.
Backed up hosts by greeting guests, assigning tables and escorting to seats.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Managed over 25 customer calls per day
04/2017 to 08/2017SERVERMILLER’S ALE HOUSE | City, STATE,
Restaurant and Sports Bar chain with over 83 locations across United States.
Server Enhanced customer satisfaction and loyalty by executing food and beverage server duties, with precision and attention to detail.
Detailed knowledge about menu items and often called upon to answer questions or make recommendations on available choices.
Writes order slips and enters orders into POS system.
Responsible for cleaning all work areas and equipment to health and safety standards.
Recognized for excellent communication skills with customers, kitchen staff, and host/hostess.
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Checked on needs of each table and retrieved additional items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
03/2016 to 04/2017HOST/CASHIER/CAPTAINBUFFALO WILD WINGS | City, STATE,
Popular Grill and Sports Bar with franchises across United States.
Concurrently handled host, cashier, and captain duties for busy restaurant.
Built positive relationships with customers, servers, and restaurant management.
Presented menus to patrons, promoted food specials, answered questions about menu items, and made food recommendations.
As host, answered phones to take reservations or take-out orders and greeted, seated, and thanked customers for their business.
Liaised with management to communicate and resolve customer issues.
Provided take-out quality control by double-checking food orders to ensure these were complete.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register to record all transactions accurately and efficiently.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted cashier team with resolving problems and maintaining efficiency.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Trained as server and provided back-up coverage to provide customers with optimal support.
Managed over 40 customer calls per shift.
Education
Expected in 06/2022Bachelor of Science | BusinessSt. Joseph's College , Patchogue, GPA:
Majoring in Business
Member of Alpha Phi Delta
Expected in 2017High School Diploma | American High School, Hollywood, FloridaGPA:
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