Polished Hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic.
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Skills
Corporate branding
Hospitality services
Cash management
Team building and supervision
Interviewing and hiring
Conflict and issue documentation
Issue resolution
Cash transactions
Training and mentoring
Education and Training
Ferndale High SchoolFerndale, WAExpected in 06/2005 ā āHigh School Diploma: - GPA:
Experience
Fox Racing Shox - Co Owner /Manager Duluth, GA, 06/2020 - Current
Developed business and marketing plans and prepared monthly financial reports.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Patient Account Services - Receptionist Ashburn, VA, 04/2011 - 09/2016
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Responded to telephone inquiries from clients delivered information to inform and educate callers.
Provided information to callers and drafted office emails.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Took accurate messages for staff and management to facilitate open and speedy communication.
Kept reception area clean and organized to offer positive first impression to every visitor.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
7-Eleven, Inc. - Front Desk Manager Peabody, MA, 08/2009 - 02/2013
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Provided concierge services for guests as needed.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Managed customer complaints and rectified issues to complete satisfaction.
Arranged special accommodations for guests to maintain optimal satisfaction
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Set and optimized employee schedules to secure proper coverage for all shifts.
Performed balancing of hotel accounts at the end of the day.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Managed guest check-in and check-out procedures, reservations and payments.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Trained front office personnel in fire, life, and other emergency procedures.
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