(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Polished Hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic.

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

  • Corporate branding
  • Hospitality services
  • Cash management
  • Team building and supervision
  • Interviewing and hiring
  • Conflict and issue documentation
  • Issue resolution
  • Cash transactions
  • Training and mentoring
Education and Training
Ferndale High School Ferndale, WA Expected in 06/2005 High School Diploma : - GPA :
Fox Racing Shox - Co Owner /Manager
Duluth, GA, 06/2020 - Current
  • Developed business and marketing plans and prepared monthly financial reports.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Patient Account Services - Receptionist
Ashburn, VA, 04/2011 - 09/2016
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Responded to telephone inquiries from clients delivered information to inform and educate callers.
  • Provided information to callers and drafted office emails.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
7-Eleven, Inc. - Front Desk Manager
Peabody, MA, 08/2009 - 02/2013
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Provided concierge services for guests as needed.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Performed balancing of hotel accounts at the end of the day.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Trained front office personnel in fire, life, and other emergency procedures.
TJ MAXX - Cashier Sales Associate
City, STATE, 11/2008 - 11/2010
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained flexibility to work varied schedule, including nights and weekends.
  • Greeted incoming customers and provided personable and knowledgeable service.
  • Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 50lbs.
  • Presented friendly and positive attitude while communicating clearly with customers and colleagues.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.

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School Attended

  • Ferndale High School

Job Titles Held:

  • Co Owner /Manager
  • Receptionist
  • Front Desk Manager
  • Cashier Sales Associate


  • High School Diploma

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