CO-owner Resume Example

Training of all new Burrachos Managers.

Interviewed, hired and trained new quality customer service representatives.

Provided a high level of product and leadership support to representatives and clients.

Scheduling, Ordering, Record Keeping

Created training manuals targeted at resolving even most difficult customer issues.

Effectively communicated with team members to maintain clearly defined expectations.

Successfully managed the activities of team members in multiple locations.

Developed, implemented and monitored programs to maximize customer satisfaction.

Effectively managed departmental expenses to stay within allocated budget.

Checkpoint Screening of Passengers

Bag Screening

Package Screening

Ticketing, Baggage, Security, Loading of bags

Balance of aircraft

Training of new agents

Ordering of supplies

Baggage Adjudication

Hutchinson Technology cafeteria and Correctional institutions

Interviewed, hired and trained new quality customer service representatives

Created training manuals targeted at resolving even most difficult customer issues

Management duties:

Sales, menus, buying, scheduling budgeting, ordering, accounts receivable and payable, bank reconciliation, payroll, payroll taxes, inventory, profit and loss statements monthly and yearly.

Problem solving

Working with inmates at correctional institutions

Delegation and follow-up of two assistant managers, seven supervisors and 75 team members

Scheduling, interviews, termination, ordering, record keeping.

Maintaining correct yields

Routinely prepared and evaluated QSC reports to identify problems and areas for improvement.

Effectively communicated with team members to maintain clearly defined expectations.

Effectively managed departmental expenses to stay within allocated budget