High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. This includes over 25 years of Food Service and Customer Service Management, 5 years of bookkeeping and Associate Degree in Computer Science.
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Reduced amount of employee overtime by 100% by effectively delegating tasks.
Successfully managed activities of team members in multiple locations.
Recruited, managed and mentored new customer service representatives each year.
Interviewed, hired and trained new quality customer service representatives.
Addressed negative customer feedback immediately.
Routinely prepared and evaluated QSC reports to identify problems and areas for improvement.
Effectively communicated with team members to maintain clearly defined expectations.
Effectively managed departmental expenses to stay within allocated budget.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service.
Kept current on market and product trends
Balanced the needs of multiple customers simultaneously in a fast-paced environment
offered direction and gave constructive feedback to motivate team members
Training of all new Burrachos Managers.
Interviewed, hired and trained new quality customer service representatives.
Provided a high level of product and leadership support to representatives and clients.
Scheduling, Ordering, Record Keeping
Created training manuals targeted at resolving even most difficult customer issues.
Effectively communicated with team members to maintain clearly defined expectations.
Successfully managed the activities of team members in multiple locations.
Developed, implemented and monitored programs to maximize customer satisfaction.
Effectively managed departmental expenses to stay within allocated budget.
Checkpoint Screening of Passengers
Bag Screening
Package Screening
Ticketing, Baggage, Security, Loading of bags
Balance of aircraft
Training of new agents
Ordering of supplies
Baggage Adjudication
Hutchinson Technology cafeteria and Correctional institutions
Interviewed, hired and trained new quality customer service representatives
Created training manuals targeted at resolving even most difficult customer issues
Management duties:
Sales, menus, buying, scheduling budgeting, ordering, accounts receivable and payable, bank reconciliation, payroll, payroll taxes, inventory, profit and loss statements monthly and yearly.
Problem solving
Working with inmates at correctional institutions
Delegation and follow-up of two assistant managers, seven supervisors and 75 team members
Scheduling, interviews, termination, ordering, record keeping.
Maintaining correct yields
Routinely prepared and evaluated QSC reports to identify problems and areas for improvement.
Effectively communicated with team members to maintain clearly defined expectations.
Effectively managed departmental expenses to stay within allocated budget
Associate Degree: Computer Science Chippewa Valley Technical College
Wisconsin State Restaurant Certified
Diploma in Accounting (Peachtree software)
Wisconsin State Labor Laws
Organized
Planner Customer satisfaction Problem solver Positive person!
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