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CO-owner Resume Example

Resume Score: 90%

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CO-OWNER
Summary

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. This includes over 25 years of Food Service and Customer Service Management, 5 years of bookkeeping and Associate Degree in Computer Science.

Highlights
  • Inventory control procedures
  • Employee scheduling
  • Store planning and design
  • Organization
  • Time management

  • Detail-oriented
  • Excellent multi-tasker
  • Flexible schedule
  • Personnel training and development
Accomplishments
  • Team management
  • Focused on customer satisfaction conflict resolution techniques
  • Marketing savvy
  • Management of remote employees
  • Scheduling talent development
  • Deadline-oriented skilled multi-tasker
  • Reduced staff turnover by 100% in one year by implementing several well-received team and morale-building programs.
  • Developed and implemented catering menu and procedures
  • Improved customer catering sales in two years by 80% from previous five years.
  • Highest restaurant sales Hardee's
  • Highest sales increase Hardee's
  • Developed and implemented training procedures for KP Katering and Burrachos.
  • Received “exceeds expectations” ratings on performance reviews.
  • Burrachos IT person for POS system
  • Developed accounting procedures for KP Katering
  • Took over an unapproved Hardee's and made it 1.5 million dollar store
  • Distinguished Service Award Hardee's
Experience
CO-ownerJun 2007 to Current
KPK Festival Management - Eau Claire, WI

Reduced amount of employee overtime by 100% by effectively delegating tasks.

Successfully managed activities of team members in multiple locations.

Recruited, managed and mentored new customer service representatives each year.

Interviewed, hired and trained new quality customer service representatives.

Addressed negative customer feedback immediately.

Routinely prepared and evaluated QSC reports to identify problems and areas for improvement.

Effectively communicated with team members to maintain clearly defined expectations.

Effectively managed departmental expenses to stay within allocated budget.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service.

Kept current on market and product trends

Balanced the needs of multiple customers simultaneously in a fast-paced environment

offered direction and gave constructive feedback to motivate team members

Corporate General / Training ManagerNov 2006 to Current
Burrachos Fresh Mexican Grill - Eau Claire, WI

Training of all new Burrachos Managers.

Interviewed, hired and trained new quality customer service representatives.

Provided a high level of product and leadership support to representatives and clients.

Scheduling, Ordering, Record Keeping

Created training manuals targeted at resolving even most difficult customer issues.

Effectively communicated with team members to maintain clearly defined expectations.

Successfully managed the activities of team members in multiple locations.

Developed, implemented and monitored programs to maximize customer satisfaction.

Effectively managed departmental expenses to stay within allocated budget.

OfficerJan 2006 to Dec 2007
Transportation Security Administration (TSA) - Eau Claire, WI

Checkpoint Screening of Passengers

Bag Screening

Package Screening

Senior Customer Service AgentJul 2000 to Dec 2007
Northwest Airlines - Eau Claire, WI

Ticketing, Baggage, Security, Loading of bags

Balance of aircraft

Training of new agents

Ordering of supplies

Baggage Adjudication

District ManagerJun 1998 to Dec 2007
KP Katering Enterprizes Inc / CBM Foods Inc - Eau Claire, WI

Hutchinson Technology cafeteria and Correctional institutions


Interviewed, hired and trained new quality customer service representatives

Created training manuals targeted at resolving even most difficult customer issues

Management duties:

Sales, menus, buying, scheduling budgeting, ordering, accounts receivable and payable, bank reconciliation, payroll, payroll taxes, inventory, profit and loss statements monthly and yearly.

Problem solving

Working with inmates at correctional institutions

Senior General Manager / Training ManagerApr 1988 to Jun 1997
Hardee's Restaurant - Osseo, WI

Delegation and follow-up of two assistant managers, seven supervisors and 75 team members

Scheduling, interviews, termination, ordering, record keeping.

Maintaining correct yields

Routinely prepared and evaluated QSC reports to identify problems and areas for improvement.

Effectively communicated with team members to maintain clearly defined expectations.

Effectively managed departmental expenses to stay within allocated budget

Education
Associate, Computer ScienceChippewa Valley Technical College - Eau Claire, WI

Associate Degree: Computer Science Chippewa Valley Technical College

High School Diploma, GeneralNorth High School - Eau Claire, WI
Certifications

Wisconsin State Restaurant Certified

Diploma in Accounting (Peachtree software)

Wisconsin State Labor Laws

Skills

Organized

Planner 

Customer satisfaction

Problem solver

Positive person!



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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • KPK Festival Management
  • Burrachos Fresh Mexican Grill
  • Transportation Security Administration (TSA)
  • Northwest Airlines
  • KP Katering Enterprizes Inc / CBM Foods Inc
  • Hardee's Restaurant

School Attended

  • Chippewa Valley Technical College
  • North High School

Job Titles Held:

  • CO-owner
  • Corporate General / Training Manager
  • Officer
  • Senior Customer Service Agent
  • District Manager
  • Senior General Manager / Training Manager

Degrees

  • Associate , Computer Science
    High School Diploma , General

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