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co owner and office manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Skills
  • Strategic project planning
  • Customer relations
  • Design coordination
  • Territory and account oversight
  • Team oversight
  • Staff training and development
  • Bidding processes
  • Profit and loss analysis
  • Merchandising
  • Recruiting and hiring
  • Program creation and implementation
Experience
12/2017 to Current Co-Owner and Office Manager Quality Custom Distribution | Albuquerque, NM,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
01/2018 to 01/2021 Customer Service Representative Maxim Healthcare | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [400]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in 4% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Worked with supervisor to develop customer service improvement initiatives.
02/2012 to 07/2015 Hostess/Server Bayou Bill's Crab House | City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided sauces and drink refills requested by customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties by showing how to ensure server drops were done correctly, if not the server, tipouts & company would be short.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Successfully balanced stress from a busy night and maintain correct service seamlessly without sacrificing work quality.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Sent orders to kitchen staff by POS system.
Education and Training
Expected in to to High school diploma | Crawford Mosley High School, , GPA:
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Crawford Mosley High School

Job Titles Held:

  • Co-Owner and Office Manager
  • Customer Service Representative
  • Hostess/Server

Degrees

  • High school diploma

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