Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Active listening skills
Consistently meets sales goals
Credit card transactions
POS systems knowledge
Skilled problem solver
Motivated team player
Co-Owner, 01/2015 to 12/2016 Vapetopia Mod & Bottle – Simpsonville
Operated a cash register for cash, check and credit card transactions with 99% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Trained 2 new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Bachelor of Science: Exercise Science, Current Greenville Technical College - Greenville
High School Diploma: 2015 Woodmont High School - Piedmont