Co Owner resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Training development aptitude
Complaint resolution
Service standard compliance
Professional telephone demeanor
Computer proficient
Report preparation
MS Office proficiency
Litigation support
Document preparation
Excellent investigative and reporting skills
Contract Negotiations
Education
Hunter College of The City University of New YorkNew York, NYExpected in ā āBachelor of Arts:Cultural Anthropology - GPA:
Work History
Marriott International - Co-Owner San Bruno, CA, 05/1991 - 12/2019
Developed key operational initiatives to drive and maintain substantial business growth
Drove implementation of new market expansion to propel business forward and adapt to market changes
Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Jessicaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Conducted target market research to scope out industry competition and identify advantageous trends
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Penn State University - Managing Director University Park, PA, 07/1993 - 01/1998
Established, enforced and updated policies keeping business agile and responsive to changing market conditions
Assessed, optimized and elJessicated operations to target current and expected demands
Identified and pursued new potential client services opportunities and business development activities
Formed and sustained strategic relationships with clients
Reserved hotel rooms for business travelers
Maintained updated knowledge of airline regulatory requirements and industry standards to ensure client convenience
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Asked open-ended questions to best understand client needs and determine best travel offerings
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required
Cdw - Paralegal Chicago, IL, 02/1970 - 06/1991
Organized and executed court calendar with daily cases and supervisor meetings
Drafted motions, briefs and other legal documents associated with litigation process
Studied and differentiated government and judicial structures at federal and state levels to provide legal team with information on statutes, regulations, arbitration concepts and negotiation techniques
Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling
Coordinated subpoena services and other day-to-day support activities for legal office
Filed pleadings and required paperwork with court clerk according to strict deadlines
Participated in client interviews, observed questioning process and took notes to document information
Consulted with clients, witnesses and legal professionals to define and document case details
Facilitated efficient communication between judges, court administration, government agencies and attorneys
Organized and prepared case exhibits and evidence for trial
Submitted letter briefs to office of attorney general seeking authority to withhold public documents
Researched cases and attained affidavits to support supervisors and case needs
Researched documents and publications for details to establish evidence
Managed case correspondence on behalf of the attorneys
Interpreted different types of substantive law, including criminal law, domestic relations, real property law and bankruptcy
Assembled and organized facts, data and information on programs as background intelligence for meetings, hearings, briefings and reports
Drafted judicial correspondence and handled court mailings
Observed strict privacy laws to prevent information breaches and protect client data
Reduced workflow downtime by effectively organizing and managing client billing and case management files
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