Co Owner resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Training development aptitude
  • Complaint resolution
  • Service standard compliance
  • Professional telephone demeanor
  • Computer proficient
  • Report preparation
  • MS Office proficiency
  • Litigation support
  • Document preparation
  • Excellent investigative and reporting skills
  • Contract Negotiations
Hunter College of The City University of New York New York, NY Expected in Bachelor of Arts : Cultural Anthropology - GPA :
Work History
Marriott International - Co-Owner
San Bruno, CA, 05/1991 - 12/2019
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Drove implementation of new market expansion to propel business forward and adapt to market changes
  • Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Jessicaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Penn State University - Managing Director
University Park, PA, 07/1993 - 01/1998
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Assessed, optimized and elJessicated operations to target current and expected demands
  • Identified and pursued new potential client services opportunities and business development activities
  • Formed and sustained strategic relationships with clients
  • Reserved hotel rooms for business travelers
  • Maintained updated knowledge of airline regulatory requirements and industry standards to ensure client convenience
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Asked open-ended questions to best understand client needs and determine best travel offerings
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required
Cdw - Paralegal
Chicago, IL, 02/1970 - 06/1991
  • Organized and executed court calendar with daily cases and supervisor meetings
  • Drafted motions, briefs and other legal documents associated with litigation process
  • Studied and differentiated government and judicial structures at federal and state levels to provide legal team with information on statutes, regulations, arbitration concepts and negotiation techniques
  • Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling
  • Coordinated subpoena services and other day-to-day support activities for legal office
  • Filed pleadings and required paperwork with court clerk according to strict deadlines
  • Participated in client interviews, observed questioning process and took notes to document information
  • Consulted with clients, witnesses and legal professionals to define and document case details
  • Facilitated efficient communication between judges, court administration, government agencies and attorneys
  • Organized and prepared case exhibits and evidence for trial
  • Submitted letter briefs to office of attorney general seeking authority to withhold public documents
  • Researched cases and attained affidavits to support supervisors and case needs
  • Researched documents and publications for details to establish evidence
  • Managed case correspondence on behalf of the attorneys
  • Interpreted different types of substantive law, including criminal law, domestic relations, real property law and bankruptcy
  • Assembled and organized facts, data and information on programs as background intelligence for meetings, hearings, briefings and reports
  • Drafted judicial correspondence and handled court mailings
  • Observed strict privacy laws to prevent information breaches and protect client data
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files

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Resume Overview

School Attended

  • Hunter College of The City University of New York

Job Titles Held:

  • Co-Owner
  • Managing Director
  • Paralegal


  • Bachelor of Arts

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