co founder president resume example

Claire Energy is a highly reputable heating oil company with over 30 employees and revenues >30M

• Spearheaded business process improvement projects, from identification and documentation through to completion
• Support 3rd party applications and users within the organization as needed and advise on technology
• Analyze, prioritize, plan and manage marketing and advertising efforts
• Support users, configure software applications for optimal use and assist with crisis management
• Administer SharePoint, MS Exchange and Office 365, and directed the hire of 3rd party support
• Support desktop users both onsite and remotely.

Automation Anywhere is an American global software company that develops robotic process automation software.

• Recruited as the first full-time outside sales executive in the East Coast satellite office
• Managed the sales cycle from demo through closure
• Redesigned sales presentation and presentation workflow
• Developed proof of concept robot framework to highlight ease of development in real-time
• Directed RPA development projects to offshore team
• Responsible for client process/needs discovery and development of appropriate solutions
• Sold >120k in first 2 quarters with quota, and built pipeline of >1.5M in first year at company
• Salvaged relationships with dissatisfied clients by personally attending to user technology needs, fortifying customer commitment loyalty and trust
• Selected to lead project to penetrate Health Care Technology market vertical
• Handpicked to deliver presentations at Kohler Technology Day in Kohler WI, and Automation Anywhere user conferences.

"Hard working and loyal in what is a very tough startup environment with limited resources. Steve took on everything that was thrown at him this last year and applied thought and initiative to all tasks.”

Mark Fletcher - VP Sales

Dove Help Desk is an outsourced live help-desk, working solely with Managed Service Providers across the United States

• Contracted to develop an RPA solution to integrate data between two separate web-based ticketing systems to help reduce time-consuming and redundant data entry processes
• The solution resulted in a 40% reduction in ticket processing time
• Reviewed and documented as-is operational processes with ownership, management team and technical representatives
• Reviewed incumbent applications, application documentation and features utilized in the company
• Strategized, planned and drafted requirements documents and road-map to develop solution
• Allocated and configured all hardware and software applications in the cloud on Amazon Web Services
• Created tables and scripts to automate data entry using Kapow Katalyst (KOFAX RPA)
• Utilized “LiveLinks” and “Shortcodes” features of AutoTask to help implement solution
• Hired developer to create custom web services to trigger scripts from URL
• Tested solution to identify bugs and limitations before roll-out
• Created a web-based database reporting portal with reports, views and dashboards to monitor processes and proactively identify problems and alert staff of potential problems
• Managed client expectations, improvement priorities, resolved technical issues and continually supported application.