Dedicated Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette,who provides exceptional customer service through active listening and problem solving. Energetic Machine operation/Counsel/Catering who thrives in a fast-paced, working environment.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Shipping and receiving professional
Multi-line phone talent
Beautiful presentation of food
Strong attention to safe food handling procedures
Extensive catering background
Hospitality and service industry background
First Aid certification
Daily living activities educator
Suicide prevention training
Strong interpersonal skills
Critical thinking interventionist
Certified Nursing Assistant
In-depth OSHA knowledge
Assembly line production
CNC Machine Operator, 08/2013 to 04/2014 Eaton – Roxboro, NC
Running machinery measure gauging parts Place parts in machine
Troubleshoot faults that occurred
Loading and Unloading Assembled parts in crates
Inspected parts Disassembled and reassembled parts
Assembly line making sure parts didn't stuck in the line Climb up and down a ladder to get parts
O/D and I/D Grinding
Observed all safety policies and procedures
Assisted machine operators with finished pieces
Made sure that products were produced on time and are of good quality
Provider Service Representative, 10/2012 to 03/2013 Xerox – Raleigh, NC
Answered a constant flow of customer calls with up to 6 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Effectively managed a high-volume of inbound and outbound customer calls.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Cook/Caterer, 09/2012 to 10/2014 Southern Caterers – Henderson, NC
Cleaned and sanitize work areas, equipment, utensils, dishes, or silverware.
Stored food in designated containers and storage areas to prevent spoilage.
Prepared a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
Recorded temperature of food and food storage areas such as refrigerators and freezers.
Washed, peeled, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
Weighed or measured ingredients.
Mixed ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
Assisted cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
Made special dressings and sauces as condiments for sandwiches.
Machine Operator, 06/1999 to 10/2003 Revlon – Oxford, NC
Performed quality checks on products and parts.
Package finished products and prepare them for shipment.
Rotated through all the tasks required in a particular production process.
Reviewed work orders and blueprints to ensure work is performed according to specifications.
Completed production reports to communicate team production level to management.
Maintained production equipment and machinery.
Supervised assemblers and train employees on job procedures.
Started machines at beginning of shift to insure proper producing of parts.
Checked machine often throughout shift to insure timely production.
Living Advisor, 06/2005 to 08/2009 Kittrell Job Corp – Kittrell, NC
Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs.
Provided emergency first aid and summon medical assistance when necessary.
Mediated interpersonal problems between residents.
Made regular rounds to ensure that residents and areas are safe and secure.
Observed students to detect and report unusual behavior.
Communicated with other staff to resolve problems with individual students.
Counseled students in the handling of issues such as family, financial, and educational problems.
Collaborated with counselors to develop counseling programs that address the needs of individual students.
Provided requested information on students' progress and the development of case plans.
Held regular meetings with each assigned unit.
Supervised students' housekeeping work to ensure that it is done properly.
Administered, coordinated, or recommended disciplinary and corrective actions.
Conferred with medical personnel to better understand the backgrounds and needs of individual residents.
Answered telephones, and route calls or deliver messages.
Compiled information such as residents' daily activities and the quantities of supplies used to prepare required reports.
Chaperoned group-sponsored trips and social functions.
Directed and participated in off campus activities.
Assigned rooms to students.
High School Diploma: Criminal Justice, 1999 Southern Vance High School Henderson - Henderson, NC General Studies
Associate of Arts: Criminal Justices, Current Vance Granville Community College Henderson - Henderson, NC
Assembly, Auditing, CNC, interpersonal, cooking, counseling, customer service, financial, first aid, insurance, inventory, machinery, meetings, excel, Power Point, Microsoft word, personnel, producing, progress, quality, recording, self starter, telephones, Troubleshoot, Typing