Cme Gme Program Manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Diligent Program Manager with over 5 years of experience maintaining and improving seamless healthcare operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Highly skilled in performance improvement strategies, delivering exceptional team-oriented support and budgetary requirements to abide by. Notable success in managing a 24 Physician Resident team throughout their 3 years of residency into becoming well established physicians. Strong reputation for resolving issues and networking in order to establish relationships that could promote the various resources to improve the organization as well as the program.

  • Administrative
  • Credit
  • Policies
  • Processes
  • Time management
  • Policy and procedure improvements
  • Project coordination
  • Budget coordination
  • Program leadership
  • Performance monitoring
  • Issue and conflict resolution
  • Critical thinking
  • Multitasking
  • Friendly, positive attitude
  • Work ethic
CME/GME Program Manager, 09/2016 - 01/2020
Yavapai Regional Medical Center Payson, AZ,
  • Demonstrated interpersonal skills in order to establish and maintain effective working relationships with all co-workers and various departments; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone;
  • Ability to efficiently use computer system application for all functions required for this position, including electronic mail, spreadsheets, word processing, and management of all tasks associated with the continuing medical education program as well as the graduate medical education program.
  • Adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
  • Ensuring that all staff upholds the code of conduct and code of ethics, complying with laws and regulations while meeting performance metrics.
  • Trained and supervised administrative secretary of all duties within the department.
  • Upheld accreditation of the Family Medicine Residency Program through ACGME as well as the continuing medical education program through the ACCME.
  • Collaborated with various departments throughout the organization to develop medical education programs to provide physicians current updates on standards and processes of health care.
  • Audit and tracked all CME credits for Pharmacy staff and Physicians and ensured compliance with all requirements in obtaining credit.
  • Ensured that all Physician Residents were in compliance with all regulatory curriculum requirements.
  • Developed programs and initiatives to support organization's long-term goals.
Medical Staff Coordinator-Assistant, 12/2014 - 09/2016
Adventist Health Glendale City, STATE,
  • Prepares/Facilitates meeting minutes and agendas. Tracks actions and assignments to ensure completion. Ensures committee actions are distributed to hospital staff in a timely manner.
  • Supports various committees by working closely with the chair and administrator of medical staff affairs to set the agenda, schedule meetings.
  • Evaluates completed credentialing and proctoring documents submitted by credentialing specialists, ensures summary report of applications including all relevant information regarding education, licensure and work history. Ensures any judgement, settlements, or adverse actions are documented prior to committee review.
  • Conducts monthly audits of physician licensure, board certification and malpractice insurance to ensure compliance with all regulatory agencies.
  • Inputs data of all proctoring requirements conducted within the hospital.
  • Maintains all peer-reviewed data and upload in to hospital system for tracking.
  • Managed all disruptive behaviors placed by patients and nursing staff. Drafted all follow-up letters as well as request for further information letters for all submitted complaints.
Front Office Assistant, 09/2013 - 12/2014
Adventist Health Glendale City, STATE,
  • Maintained and distributed daily schedules to all radiology modalities accordingly.
  • Ensured that patients were aware of any necessary precautions prior to their imaging appointment.
  • Ensured all necessary lab work was completed by patient before scheduled appointment as well as ensuring that lab results were within range.
  • Processed all subpoena requests accordingly.
  • Forwarded all diagnostic imaging results to respective ordering physicians.
  • Provided great customer service and communication skills with all patients as well as associates within the department and organization.
  • Received and screened high volume of internal and external communications.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Updated business forms to streamline processing and improve efficiency.
  • Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
Education and Training
: Health Care Administration, Expected in 2021
University of Arizona Global Campus - ,
High School Diploma: , Expected in 2008
Herbert Hoover High School - ,

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Resume Overview

School Attended

  • University of Arizona Global Campus
  • Herbert Hoover High School

Job Titles Held:

  • CME/GME Program Manager
  • Medical Staff Coordinator-Assistant
  • Front Office Assistant


  • High School Diploma

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