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clubhouse manager resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

A customer-focused professional with successful 10 plus years in the hospitality sector. Ready to offer exceptional leadership and planning abilities to take on new role in club setting. Demonstrated expertise in cultivating and managing exceptional talented teams to meet and exceed demanding targets. Well-versed in club standards and market trends. Encouraging manager and problem-solver. Proficient in using independent decision-making skills and sound judgment to positively impact company success

Skills
  • Financial Management
  • Sales and marketing
  • Budgeting
  • Planning and Coordination
  • Supervision
  • Excellent work ethic
  • Creative merchandising
  • Critical thinking
Experience
01/2015 to 09/2020 Clubhouse Manager The Denver Athletic Club | Denver, CO,
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Entered data into EZSUITE & Jonas system, implementing tight safeguards to secure financial and personal information.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used best practice strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Maintained store equipment, including computers, printers and fax machines.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, hired and trained 2 employees for marketing and sales department
  • Led team of 6 managers in weekly marketing/culinary meetings.
  • Cross-trained in some positions to maximize operational knowledge
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Met with each associate to establish realistic monthly sales goals
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Produced regular daily check out and inventory reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
02/2011 to 10/2014 Sales Representative Trimble Navigation Limited Inc | Nh, NH,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine sales technique.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Described and explained details about player development program options to inform customers and guide purchasing decisions.
  • Increased revenue by actively listening to customers and proposing optimal ideas.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
07/2004 to 12/2010 Food & Beverage Manager Kimpton Hotels | Cambridge, MA,
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with hospitality customers and suppliers through continual communication and service.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Built relationships with members and managed accounts to drive revenue and profit.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 6-member management team with related direct reports.
  • Maintained constructive client and vendor relationships.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Education and Training
Expected in to to Associate of Arts | African American Studies St Louis University , St Louis, MO, GPA:
Accomplishments
  • Documented and resolved members issues which led to positive relationships and trust.
  • Resolved product issue through hands on supervision and accountability system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Resume Overview

School Attended

  • St Louis University

Job Titles Held:

  • Clubhouse Manager
  • Sales Representative
  • Food & Beverage Manager

Degrees

  • Associate of Arts

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