Clubhouse Manager Resume Example
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CLUBHOUSE MANAGER
Summary
Accomplished customer service specialist recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in customers service and all front of house restaurant positions. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Service-driven professional with 10-year background in the hospitality sector. Personable and reliable Forward-thinking leader who is proficient in generating high-quality customer satisfaction. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
Skills
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Experience
Hilton Worldwide | Conway , SCClubhouse Manager09/2019 - Current
- Collaborated cross-functionally on multiple projects which led to positive updates and changes to procedures.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Executed strategies and one on one training to foster better customer service and promote positive and engaging environment for all.
- Created weekly schedule for all front of house positions to keep every shift well-staffed during daily functions and banquet events.
- Optimized productivity and streamlined program efficiency with staff by proper training and insights from my experience.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Monitored supplier operations to verify quality, delivery schedule and quantities of products.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Directed schedule of weekly projects as well as anticipated timelines for large events.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led staff meetings for a team of 25 to communicate directives.
- Interacted with prospects and customers about various events including graduation parties, bridal showers, baby showers, business meetings, business seminars and weddings.
- Effectively handled all daily reports along with the corresponding deposits to ensure all tender is being handled properly.
- Updated computer system to accurately display food and beverage items.
Qdoba | Mount Juliet , TNRestaurant Supervisor03/2019 - 09/2019
- Estimated potential worker issues to produce detailed resource documentation.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Organized team efforts to maximize production, efficiency and customer satisfaction.
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Collaborated with front of house trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Established good customer relations and excellent service to build and retain loyal customers.
- Evaluated staff performance, enforced policies, maintained health codes and to promote superior service standards.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Kept operations in compliance with food safety regulations.
- Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
- Adhered to all food safety regulations.
- Maximized service levels through hands-on leadership.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
Uncle Julio's | Chicago , ILRestaurant Manager05/2016 - 09/2017
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage and labor costs daily.
- Collaborated with front of house trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Cort Business Services | San Diego , CACustomer Service Representative10/2011 - 12/2016
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 50 customers each day with company products or services questions.
- Assessed customer needs and upsold products and services to maximize sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Upheld privacy and security requirements established by regulatory agencies.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
Reedsburg Area High School | City, StateHigh School Diploma06/2011
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Resume Overview
School Attended
- Reedsburg Area High School
Job Titles Held:
- Clubhouse Manager
- Restaurant Supervisor
- Restaurant Manager
- Customer Service Representative
Degrees
- High School Diploma
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