Focused professional with strength in project management, problem solving and process improvement. Driven leader that embraces communication and collaboration with purpose for leveraging talent, enhancing client relationships and promoting brands.
Adept at managing multiple objectives to influence positive outcomes and achieve project priorities by fostering talent growth to meet team, individual and management goals.
Ethical manager offering 20 years of dependability, creativity and strategic thinking with proven skill in building effective, cohesive teams; resolving conflict calmly to defuse high-stress situations and encourage flexibility.
Broad experience includes retail management, loss prevention and visual merchandising. Recognized for exemplary customer service, overseeing performance and allocating resources to meet workflow and demand. Ability to work in both team based and independent capacities.
Proficiency enforcing company standards, employment regulations and retail best practices in diverse environments.
Seeking leadership role and aspire to be part of the team.
- Interfaced with various departments, including Human Resources and Employee Relations and communicated effectively using active listening, open-ended questioning and appropriate response skills.
- Mediated issues between Event Specialists through use of conflict management, emotional intelligence and team building to promote a quick resolution.
- Evaluated and identified ineffective workflow processes and implemented solutions to improve productivity and personnel performance.
- Translated management directives into actionable mandates for front-line staff, ensuring program requirements adhered to Food Safety compliance standards to limit risk. Raising company and Ecolab audit ratings to 100% for location 6620.
- Delegated team tasks based upon each associates skill level and knowledge, which improved accuracy and productivity by 20%.
- Conducted annual performance evaluations of staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Recruited new employees, mentored staff on flexibility, company sales directives and customer satisfaction to increase understanding of job duties.
- Optimized personnel coverage, preparing work schedules based on staff availability and company demands.
- Created and maintained client base by meeting needs and delivering customized customer service.
- Successfully guided home buyers and sellers through sales and purchase of properties.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated contracts and coordinated with lenders and inspectors.
- Oversaw the recruiting and hiring of 25 associates, merchandising and displays of 8,000 sqft store from vacant structure to grand opening with a 10 day deadline for completion.
- Monitored daily cash register operations and cash management and keeping errors at 0% rate.
- Managed receiving process, checking new merchandise into POS system and restocked inventory shipments upon arrival.
- Created attractive displays to generate sales; in addition to boosting customer service surveys and standards.
- Trained all new assistant managers and sales associates on loss prevention, monetary procedures and customer service expectations and quality.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines; boosting profit margin by 15% over previous year.
- Employed effective communication while working closely with directors, producers, talent agents and actors to achieve smooth casting processes.
- Determined casting needs and drove successful auditions and selected top-quality talent for 137 magazine issues for 6 publications and 24 video productions for 4 franchises in 3 years.
- Scheduled casting sessions by booking audition spaces, arranging talent and orchestrating on-site casting details.
- Handled varied tasks, including trade show exhibits and chaperoning talent during appearances and meet and greets.
- Improved profit margins streamlining departmental operations and workflow increasing value 20%
•360 Food Management Certification
•E-Tips Adult Beverage Server Certification
•CA Department of Real Estate Agent License
•CA Department of Insurance Life Only License
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Resume Overview
School Attended
- California State University
- First Tuesday
- PSI Academy
Job Titles Held:
- Club Supervisor
- Real Estate Agent
- Store Manager
- Talent Coordinator
Degrees
- Associate of Arts
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