Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Seeking a Club or Facilities Manager position in which 30 years of comprehensive business experience in diverse industries can be utilized to advance the company's goals and maintain client/member satisfaction. Demonstrated success record in: *Project Management, Facilities Management and Operations, Budget Preparation and Administration, Contract Negotiation, mentoring and management of staff across departments. *Complaint resolution; liaison between Club and city officials, vendors, contractors, members, associates. *Evaluating existing programs for efficacy; create, document and implement streamlined programs to improve bottom line. Effective troubleshooting and problem-resolution skills; proven ability to multi-task and complete projects while maintaining focus on company objectives.
Skills
Maestro, iParc, CSI, Excel, Visio, PowerPoint, Publisher, Word, WebEx, Raisers Edge, AS400, and numerous Google applications.
Experience
04/2014 to 12/2017 Club Manager Gold's Gym International, Inc. | , ,
  • Managed all Housekeeping and Facility Operations functions of pre-expansion flagship facility hosting 4,600 members and revenue in excess of $10.6M; worked with general contractor on $85M expansion project.
  • Opened new 650,000 square foot club, including 55-room boutique hotel, ensuring that facilities were pristine, fully stocked, staffed, and ready to accommodate 10K+ members.
  • Highlights include: Administration: Established, executed and maintained standards, procedures and policies for central purchasing, A/P authorization, departmental payroll and personnel files.
  • Created Housekeeping SOP manual in place at all Midtown facilities in North America; determined and implemented hotel standards.
  • To ensure consistently high quality results, developed short and long-term facility operations and preventative maintenance plans; streamlined and enforced facilities processes and procedures.
  • Budgets: Preparation, administration and oversight of $1.45M Operations budget (pre-expansion facility) for 4 departments (Member Services, Housekeeping, Maintenance and Utilities), and the same for an average $15.5M Capex budget.
  • Realized a $145k savings (excluding Capex) in FY15 and $86k in FY16.
  • Project Management: Planned, directed and managed an extensive range of work for all capital projects as well as in the repair, general maintenance, construction and housekeeping of all areas of club property including buildings, grounds, tennis courts, mechanical/electrical systems, parking garage, parking lots and equipment.
  • Executed all, ensuring that corporate quality standards be maintained while meeting deadlines and staying within budget parameters.
  • Met September 10, 2017 Grand Opening deadline of club facility, including all pools.
  • Implemented thorough summer training programming for all housekeeping associates; their new skill sets contributed to the successful opening and continue to maintain the pristine level of cleanliness that is the Midtown standard.
  • Created effective facility data sheets detailing points each housekeeper must achieve daily.
  • Created and maintained par level standards for new club facility and hotel; products included linens, towels, hotel and club amenities, cleaning solutions, housekeeping equipment/repair parts, associate uniforms, etc.
  • Coordinated build-out of M3 in conjunction with closing and relocation of M2 Fitness Facility.
  • Planned renovation and reopening of M2 including complete rebuild of tennis courts; organized and executed the relocation of the main building into interim space; prepared interim clubhouse for grand opening.
  • These were successfully completed without disruption to member programming and amenities.
  • Managed in-house resources, purchasing, service providers and sub-contractors effectively and efficiently.
  • Negotiated best possible terms, pricing and deliverables.
  • Quality Control: Tour facilities frequently to assess conditions and take appropriate responsive action, mitigating any negative impact on members and associates.
  • Presented recommendations for the continued improvement of facility and grounds; remaining mindful of expansion scope.
  • Risk Management: Developed and implemented comprehensive programs for the following areas - Emergency Exit Program and Protocols, BBP Training, GSH Compliance, PPE Program, Fire Safety Training, Employee and Facility Safety, etc.
  • Ensured compliance with building codes, OSHA, and health and safety standards.
  • Staff Supervision: Managed and coached 43 direct reports, ensuring adherence to corporate guidelines while implementing club objectives and core standards.
  • Conducted interviews, new employee orientations, ongoing training, performance evaluations, and terminations.
  • Coordinated staff scheduling, conducted regular supervisor and staff meetings, and maintained an open door policy for suggestions, requests and grievances.
  • Customer Service: Acted as primary point of contact, resolving member complaints or problems, responding to general inquiries and fielding all concerns or suggestions.
  • Established and maintained an effective working relationship with public officials, department heads, managers, contractors, vendors and fellow associates.
  • Act as club liaison with city, county and state officials as it relates to licensing, fire, security and safety.
  • On-call to resolve problems related to members, staff associates, facilities, equipment and security.
  • Special Events: Created and implemented comprehensive project plans, including food, beverage, seating, flooring, audio/visual, staffing, security, scheduling, etc.
  • for all special and one-off events.
  • Planned and executed the 2015 ITA Men's Championship Tournament, a 5-day event comprised of the top 16 nationally ranked teams (344 participants) and an average of 2200 attendees per day.
05/2004 to 05/2014 President/Owner American Stone | , ,
  • Guide all aspects of a full service Commercial and Residential General Contractor operation.
  • Responsibilities included developing a cost-effective plan/schedule for completion of projects based upon blueprints and client input; review and negotiate bids and contracts; determine proper utilization of resources.
  • Generate project timeline for all tradesmen, subcontractors and phases of project.
  • Track and control schedules, material/equipment expenditures, and other costs to assure completion of project within time and monies budgeted.
  • Manage all labor and sub-contractors; secure all licensing, permits and insurance; generate all tax data; create all corporate marketing and print materials.
08/2002 to 07/2013 Executive Assistant JOHN WILEY & SONS, INC | , ,
  • Responsible for all division business functions.
  • Responsibilities included:.
  • Developed and maintained Business Continuity Plan document, detailing all vendor/provider information for use in a catastrophic recovery scenario.
  • Tracked status of all software and hardware maintenance contracts for two core global data centers to ensure continuous coverage; scheduled repairs as needed.
  • Developed PowerPoint, Vision and Excel documents for use at Global Leadership Team meetings.
  • Coordinated live virtual and onsite new system user training sessions for all global locations.
  • Requirements included site scouting and set up, travel and lodging reservations, and scheduling recreational activities for groups ranging in size from 75-200 users per roll out, followed by T&E submission and budget reconciliation.
  • Responsible for authorizing and submitting payroll and PTO hours, etc.
Education and Training
Expected in Bachelor of Arts | DePauw University, , GPA:
Synthesized data from multiple systems and applications to produce reports, system specification and user manuals. Generated status reports, project outlines, performance appraisals, staffing schedules, etc.
Expected in | Oakton Community College, , GPA:
Skills
blueprints, building codes, electrical systems, Special Events, health and safety standards, Publisher, purchasing, renovation, repairs, Risk Management, scheduling, Staff Supervision, user training, user manuals
Activities and Honors

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Resume Overview

School Attended

  • DePauw University
  • Oakton Community College

Job Titles Held:

  • Club Manager
  • President/Owner
  • Executive Assistant

Degrees

  • Bachelor of Arts

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