Hardworking and organized Club Manager with experience producing successful shift teams and utilizing social media for club promotion. Experienced in customer service and leadership with team-oriented mentality.
Skills
First Aid/CPR
Fluent in Spanish
Basic math
Friendly, positive attitude
Supervision
Multitasking
Team building
Active listening
Detail Oriented
Customer Service
Cash Handling
Microsoft Word
Inventory
Management
Leadership
Front Desk/Office
Time Management
Teaching/tutor
Training and mentoring
Call Center
Serving
Banquet Experience
Sales
Guest Services
Interviewing
Hospitality
Greeting guests
VIP services
Supply stocking
Social media networking
Promotions
Reliable and trustworthy
Experience
Club Manager, 05/2021 to Current Department Of Defense – Tacoma, WA,
Supervise and train new and existing staff members to create productive and knowledgeable staff teams.
Create a great experience for members and provide support to help them achieve fitness goals.
Contact leads both warm and cold.
Schedule appointments.
Give prospects a tour of the gym and sell memberships.
Fill out agreements and take payments via cash, check, and credit.
Set up my experience manager to be successful in hitting numbers and being successful as a team.
Run reports.
Plan events for the gym to build club culture.
Provide great customer service.
Review cameras for and tailgating or any incidents.
Troubleshoot any technical or mechanical issues at the gym; file a report for any assistance needed.
Make sure the gym is a clean environment.
Maintain our social media page on Facebook.
Respond to security calls as necessary.
Handle members complaints and needs such as billing and cancelling or freezing membership.
Be a leader for my team and being a team player. Cover for other staff as necessary.
Oversee the gym.
Club Manager, 01/2019 to 05/2021 Department Of Defense – Tinker Afb, OK,
Supervise and train new and existing staff members to create productive and knowledgeable staff teams.
Create a great experience for members and provide support to help them achieve fitness goals.
Contact leads both warm and cold.
Schedule appointments.
Give prospects a tour of the gym and sell memberships.
Fill out agreements and take payments via cash, check, and credit.
Set up my experience manager to be successful in hitting numbers and being successful as a team.
Took on a hybrid role of both Club Manager and Experience Manager where I conducted Fitness Consultations and sold training.
Run reports.
Plan events for the gym to build club culture.
Provide great customer service.
Review cameras for and tailgating or any incidents.
Troubleshoot any technical or mechanical issues at the gym; file a report for any assistance needed.
Make sure the gym is a clean environment.
Maintain our social media page on Facebook.
Respond to security calls as necessary.
Handle members complaints and needs such as billing and cancelling or freezing membership.
Be a leader for my team and being a team player. Cover for other staff as necessary.
Oversee the gym.
Front Desk Supervisor, 04/2018 to 01/2019 Horseshoe Bay Resort – Horseshoe Bay, TX,
Corrected guest issues promptly with knowledgeable and friendly service.
Managed guest check-in and check-out procedures, reservations and payments.
Handled payment processing and provided customers with receipts and proper bills and change.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Assisted guests with any questions and requests possible in person and by phone.
Stocked work stations.
Made preparations for a successful day such as packages and groups.
Did weekly inventory.
Filed and apply incoming faxes as necessary.
Made sure agents are ready to start the day.
Trained and assist front desk agents as needed to be successful in their new position.
Arranged special accommodations for guests to enhance visitor experiences.
Be able to work unsupervised.
Checked emails, voicemails, and respond accordingly.
Front Desk Agent, 06/2017 to 04/2018 Penn National Gaming – Youngstown, OH,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Assisted guests with any questions and requests in person and by phone.
Did weekly inventory.
Filed and applied incoming faxes as necessary.
Worked with housekeeping and maintenance staff to address guest requests and general upkeep.
Trained new agents to be successful in their new position.
Assisted the supervisor as needed.
Education and Training
Bachelor of Arts: Psychology And Spanish, Expected in 12/2010 University of Wisconsin - La Crosse - La Crosse, WI, GPA:
Associate of Science: Arts And Science, Expected in 07/2007 University of Wisconsin - Richland - Richland Center, WI, GPA:
High School Diploma: , Expected in 05/2005 Hillsboro High School - Hillsboro, WI, GPA:
Activities and Honors
Claire
Pack Member of the Month (December 2017)
Rising Star Award (2017)
Medallia/market metrix task force member at Great Wolf Lodge
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