- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
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Hardworking and organized Club Manager with experience producing successful shift teams and utilizing social media for club promotion. Experienced in customer service and leadership with team-oriented mentality.
- First Aid/CPR
- Fluent in Spanish
- Basic math
- Friendly, positive attitude
- Supervision
- Multitasking
- Team building
- Active listening
- Detail Oriented
- Customer Service
- Cash Handling
- Microsoft Word
- Inventory
- Management
- Leadership
- Front Desk/Office
|
- Time Management
- Teaching/tutor
- Training and mentoring
- Call Center
- Serving
- Banquet Experience
- Sales
- Guest Services
- Interviewing
- Hospitality
- Greeting guests
- VIP services
- Supply stocking
- Social media networking
- Promotions
- Reliable and trustworthy
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Club Manager, 05/2021 to Current
Department Of Defense – Tacoma, WA,
- Supervise and train new and existing staff members to create productive and knowledgeable staff teams.
- Create a great experience for members and provide support to help them achieve fitness goals.
- Contact leads both warm and cold.
- Schedule appointments.
- Give prospects a tour of the gym and sell memberships.
- Fill out agreements and take payments via cash, check, and credit.
- Set up my experience manager to be successful in hitting numbers and being successful as a team.
- Run reports.
- Plan events for the gym to build club culture.
- Provide great customer service.
- Review cameras for and tailgating or any incidents.
- Troubleshoot any technical or mechanical issues at the gym; file a report for any assistance needed.
- Make sure the gym is a clean environment.
- Maintain our social media page on Facebook.
- Respond to security calls as necessary.
- Handle members complaints and needs such as billing and cancelling or freezing membership.
- Be a leader for my team and being a team player. Cover for other staff as necessary.
- Oversee the gym.
Club Manager, 01/2019 to 05/2021
Department Of Defense – Tinker Afb, OK,
- Supervise and train new and existing staff members to create productive and knowledgeable staff teams.
- Create a great experience for members and provide support to help them achieve fitness goals.
- Contact leads both warm and cold.
- Schedule appointments.
- Give prospects a tour of the gym and sell memberships.
- Fill out agreements and take payments via cash, check, and credit.
- Set up my experience manager to be successful in hitting numbers and being successful as a team.
- Took on a hybrid role of both Club Manager and Experience Manager where I conducted Fitness Consultations and sold training.
- Run reports.
- Plan events for the gym to build club culture.
- Provide great customer service.
- Review cameras for and tailgating or any incidents.
- Troubleshoot any technical or mechanical issues at the gym; file a report for any assistance needed.
- Make sure the gym is a clean environment.
- Maintain our social media page on Facebook.
- Respond to security calls as necessary.
- Handle members complaints and needs such as billing and cancelling or freezing membership.
- Be a leader for my team and being a team player. Cover for other staff as necessary.
- Oversee the gym.
Front Desk Supervisor, 04/2018 to 01/2019
Horseshoe Bay Resort – Horseshoe Bay, TX,
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed guest check-in and check-out procedures, reservations and payments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Assisted guests with any questions and requests possible in person and by phone.
- Stocked work stations.
- Made preparations for a successful day such as packages and groups.
- Did weekly inventory.
- Filed and apply incoming faxes as necessary.
- Made sure agents are ready to start the day.
- Trained and assist front desk agents as needed to be successful in their new position.
- Arranged special accommodations for guests to enhance visitor experiences.
- Be able to work unsupervised.
- Checked emails, voicemails, and respond accordingly.
Front Desk Agent, 06/2017 to 04/2018
Penn National Gaming – Youngstown, OH,
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Assisted guests with any questions and requests in person and by phone.
- Did weekly inventory.
- Filed and applied incoming faxes as necessary.
- Worked with housekeeping and maintenance staff to address guest requests and general upkeep.
- Trained new agents to be successful in their new position.
- Assisted the supervisor as needed.
Bachelor of Arts: Psychology And Spanish, Expected in 12/2010
University of Wisconsin - La Crosse - La Crosse, WI,
GPA:
Associate of Science: Arts And Science, Expected in 07/2007
University of Wisconsin - Richland - Richland Center, WI,
GPA:
High School Diploma: , Expected in 05/2005
Hillsboro High School - Hillsboro, WI,
GPA:
Claire
- Pack Member of the Month (December 2017)
- Rising Star Award (2017)
- Medallia/market metrix task force member at Great Wolf Lodge
- Emerging Wolves Leadership Program
- UW-Richland honor graduate
- member of Phi Theta Kappa
- Bilingual in English and Spanish
- Anytime Fitness leadership program
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