LiveCareer-Resume

club manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and organized Club Manager with experience producing successful shift teams and utilizing social media for club promotion. Experienced in customer service and leadership with team-oriented mentality.

Skills
  • First Aid/CPR
  • Fluent in Spanish
  • Basic math
  • Friendly, positive attitude
  • Supervision
  • Multitasking
  • Team building
  • Active listening
  • Detail Oriented
  • Customer Service
  • Cash Handling
  • Microsoft Word
  • Inventory
  • Management
  • Leadership
  • Front Desk/Office
  • Time Management
  • Teaching/tutor
  • Training and mentoring
  • Call Center
  • Serving
  • Banquet Experience
  • Sales
  • Guest Services
  • Interviewing
  • Hospitality
  • Greeting guests
  • VIP services
  • Supply stocking
  • Social media networking
  • Promotions
  • Reliable and trustworthy
Experience
Club Manager, 05/2021 - Current
Department Of Defense Tacoma, WA,
  • Supervise and train new and existing staff members to create productive and knowledgeable staff teams.
  • Create a great experience for members and provide support to help them achieve fitness goals.
  • Contact leads both warm and cold.
  • Schedule appointments.
  • Give prospects a tour of the gym and sell memberships.
  • Fill out agreements and take payments via cash, check, and credit.
  • Set up my experience manager to be successful in hitting numbers and being successful as a team.
  • Run reports.
  • Plan events for the gym to build club culture.
  • Provide great customer service.
  • Review cameras for and tailgating or any incidents.
  • Troubleshoot any technical or mechanical issues at the gym; file a report for any assistance needed.
  • Make sure the gym is a clean environment.
  • Maintain our social media page on Facebook.
  • Respond to security calls as necessary.
  • Handle members complaints and needs such as billing and cancelling or freezing membership.
  • Be a leader for my team and being a team player. Cover for other staff as necessary.
  • Oversee the gym.
Club Manager, 01/2019 - 05/2021
Department Of Defense Tinker Afb, OK,
  • Supervise and train new and existing staff members to create productive and knowledgeable staff teams.
  • Create a great experience for members and provide support to help them achieve fitness goals.
  • Contact leads both warm and cold.
  • Schedule appointments.
  • Give prospects a tour of the gym and sell memberships.
  • Fill out agreements and take payments via cash, check, and credit.
  • Set up my experience manager to be successful in hitting numbers and being successful as a team.
  • Took on a hybrid role of both Club Manager and Experience Manager where I conducted Fitness Consultations and sold training.
  • Run reports.
  • Plan events for the gym to build club culture.
  • Provide great customer service.
  • Review cameras for and tailgating or any incidents.
  • Troubleshoot any technical or mechanical issues at the gym; file a report for any assistance needed.
  • Make sure the gym is a clean environment.
  • Maintain our social media page on Facebook.
  • Respond to security calls as necessary.
  • Handle members complaints and needs such as billing and cancelling or freezing membership.
  • Be a leader for my team and being a team player. Cover for other staff as necessary.
  • Oversee the gym.
Front Desk Supervisor, 04/2018 - 01/2019
Horseshoe Bay Resort Horseshoe Bay, TX,
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Assisted guests with any questions and requests possible in person and by phone.
  • Stocked work stations.
  • Made preparations for a successful day such as packages and groups.
  • Did weekly inventory.
  • Filed and apply incoming faxes as necessary.
  • Made sure agents are ready to start the day.
  • Trained and assist front desk agents as needed to be successful in their new position.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Be able to work unsupervised.
  • Checked emails, voicemails, and respond accordingly.
Front Desk Agent, 06/2017 - 04/2018
Penn National Gaming Youngstown, OH,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Assisted guests with any questions and requests in person and by phone.
  • Did weekly inventory.
  • Filed and applied incoming faxes as necessary.
  • Worked with housekeeping and maintenance staff to address guest requests and general upkeep.
  • Trained new agents to be successful in their new position.
  • Assisted the supervisor as needed.
Education and Training
Bachelor of Arts: Psychology And Spanish, Expected in 12/2010
-
University of Wisconsin - La Crosse - La Crosse, WI,
GPA:
Status -
Associate of Science: Arts And Science, Expected in 07/2007
-
University of Wisconsin - Richland - Richland Center, WI,
GPA:
Status -
High School Diploma: , Expected in 05/2005
-
Hillsboro High School - Hillsboro, WI,
GPA:
Status -
Activities and Honors
Claire
  • Pack Member of the Month (December 2017)
  • Rising Star Award (2017)
  • Medallia/market metrix task force member at Great Wolf Lodge
  • Emerging Wolves Leadership Program
  • UW-Richland honor graduate
  • member of Phi Theta Kappa
  • Bilingual in English and Spanish
  • Anytime Fitness leadership program
Certifications
  • CPR/First Aid/AED

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Resume Overview

School Attended

  • University of Wisconsin - La Crosse
  • University of Wisconsin - Richland
  • Hillsboro High School

Job Titles Held:

  • Club Manager
  • Club Manager
  • Front Desk Supervisor
  • Front Desk Agent

Degrees

  • Bachelor of Arts
  • Associate of Science
  • High School Diploma

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