Club House Associate Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Enthusiastic Sales Associate possessing expertise in the golf industry. Reliable, punctual and hard working. sales who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Upbeat and flexible sales with 10 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at managing money, delegating jobs and keeping customer areas clean and neat. Ready to apply 10 years of sales to new role with long-term potential. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Westland, MI Expected in 1984 High School Diploma : - GPA :
Ashley Furniture - club house associate
Morrow, GA, 04/2018 - 10/2018
  • Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Prepared products for sales floor and created appealing product displays.
  • Developed and executed sales promotions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Met incoming customers and provided immediate assistance.
  • Stocked and rotated inventory regularly.
  • Trained all new sales employees on effective techniques.
  • Solicited referrals from satisfied clients.
  • Completed purchases with cash, credit and debit payment methods.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Engaged with customers and business clients through suggestions to increase sales performance.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Proactively identified and solved complex problems that impacted operations management and business directions.
  • Built and maintained effective relationships with peers and upper management.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with product selection, sales, and returns.
  • Operated a cash register to process cash, check and credit card transactions.
  • Drove customer feedback to deliver management information for corrective action.
  • Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
  • Accurately prepared cash deposits up to $5000 with zero discrepancies.
  • Recommended merchandise based on customer needs.
  • Administered all point-of-sale opening and closing procedures.
  • Maintained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
  • Placed special orders and called other stores to find desired items.
  • Educated customers on product and service offerings.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Set aside merchandise for on-hold reservations.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Facilitated monthly and quarterly physical inventory counts.
  • Computed sales prices, totaled purchases and processed payments.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Sustained safety protocols while ensuring proper, cost-effective and safe handling equipment and material usage.
  • Assisted customers with selection of products and services.
  • Increased purchase totals by recommending additional items.
  • Listened to customer needs and preferences to provide accurate advice.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Maintained up-to-date knowledge of customer buying habits.
  • Reviewed purchases for fraudulent activities.
  • Retrieved alternate items and sizes for customer.
Stylecraft Printing Corp - bindery person
City, STATE, 03/1994 - 12/2007
  • Adjusted machine feed and speed if machine malfunctioned.
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
  • Managed quality control and maintained high customer satisfaction.
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
  • Maintained clean and organized work areas.
  • Inspected finished products for quality and adherence to customer specifications.
  • Worked with managers to implement the company's policies and goals.
  • Monitored the production processes and adjusted schedules.
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Completed preventative maintenance to enhance performance.
  • Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
  • Monitored and adjusted production processes or equipment for quality and productivity.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Troubleshooted problems with equipment, devices or products.
  • Started up and shut down processing equipment.
  • Planned and laid out work to meet production and schedule requirements.
- Retail Sales Associate
, , 05/1992 - 03/1994
  • value city department store westland, mi Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Prevented store losses by utilizing awareness, attention to detail and integrity.
  • Greeted each customer and offered to assist them to provide excellent customer service.
  • Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs.
  • Adhered to all company initiatives and achieved established goals for each initiative.
  • Supported managers with organizing the store.
  • Marked items with identifying codes and accurate pricing.
  • Sought opportunities to up-sell and add-on additional merchandise.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Performed floor moves, merchandising, display maintenance and housekeeping Helped customers by answering questions and locating merchandise.
  • Drove sales through suggestive selling and by promoting add-on purchases.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Help customers load purchased equipment when necessary.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Attended four team meetings each month to voice concerns and offer constructive feedback to others.
  • Held each team member accountable for achieving brand and performance goals.
  • Processed all sales transactions accurately and in a timely fashion.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Educated customers on product and service offerings.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Placed special merchandise orders for customers.
  • Maintained friendly and professional customer interactions.
  • Managed team of 10+ employees concentrated in cashier.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Received and processed cash and credit payments for in-store purchases.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Described use and operation of merchandise to customers.
  • Processed shipments and maintained organized stock shelves.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Worked as a team member to provide the highest level of service to customers.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
administrative, ad, attention to detail, cash deposits, Cash handling, cash register, cashier, cash registers, closing, Strong communication skills, credit, clients, customer satisfaction, excellent customer service, customer service, debit, decision-making, dependable, Detail-oriented, direction, Employee training, environmental compliance, fashion, fast, finance, inventory, Inventory control, leadership, Team leadership, listening, loss prevention, meetings, merchandising, exchange, neat, operations management, organizing, Payment processing, policies, pricing, processes, protocols, purchasing, quality, quality control, rapport, Read, retail, safety, selling, sales, scanning, team player, telephone, phone, unique

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Resume Overview

School Attended
Job Titles Held:
  • club house associate
  • bindery person
  • Retail Sales Associate
  • High School Diploma