Results-oriented professional bringing wide-ranging experience executing internal and customer facing projects for fast-paced Internet companies. Diligent and motivated to improve processes, streamline operations and increase revenue.
Excellent communication skills, and well-spoken
Customer service-oriented and relationship-builder
Excellent planner/coordinator/appointment setting
Keeps composure and focus in stressful/fast-paced environments/situations
Professional phone etiquette and multi-line phone proficiency
Risk mitigation in operations, and account management
Project cost planning and requirements gathering
Advanced computer proficiency PC / Mac
Strong in MS Excel and MS Office Suite
Versed in Adobe Photoshop, Illustrator, InDesign
Agile methodologies in project, development, and release planning
Expertise in invoice and payment transactions and Account reconciliation
Skillful with Peripheral devices: copiers/printers, fax, scan
CPR, First Aid, AED Cert.
Cloud Product Manager01/2012 to 05/2013 Rackspace the Open Cloud Company – 5000 Walzem Rd, San Antonio TX 78218 (210) 312-4000 Lead the ideation, technical development, and launch of projects. Integrated, standardized, and automated monitoring both internally and externally. Served as corporate liaison between the Product, IT, and Support. Wins:
Successfully launched 2 internal Rackspace internationally wide automation processes for high customer impacting - infrastructure alerts across two Cloud products.
Released additional features to customer control panel for monitoring statistics.
Business Analyst03/2011 to 01/2012 Rackspace the Open Cloud Company – 5000 Walzem Rd, San Antonio TX 78218 (210) 312-4000 Gathered and analyzed operational and system data for RCA, Availability,and Bug/Issues for Product leadership and teams. Created reports for company communications and distribution to staff about current and future status and road-map of products. Planned, coordinated, and presented metrics board meetings. Wins:
Went beyond normal duties to research further into data, found issue, presented solution, and owned the
follow-through to resolution.
Helped create an internal Product Availability
Billing Processor/Support Rep12/2009 to 03/2011 Rackspace the Open Cloud Company – 5000 Walzem Rd, San Antonio TX 78218 (210) 312-4000 Customer facing representative for all external customers and internal staff for billing inquiries, troubleshooting, retention, collections, payment plans, and Churn mitigation. Multitasked simultaneously on phones, online chat, and tickets. Heavily utilized Microsoft Excel and word to gather customer usage data, create invoices, and deliver statements for clients and other
requesting departments. Win:
As a team of 4, we collected ~$1million+ in 2-3 mos.
Front Desk Receptionist05/2009 to 11/2009 D.A.S.A Spa on the River Walk – 123 Losoya St San Antonio, TX 78205 (210) 224-4340 - Greeted all guests, including VIPs, vendors and potential hires. - Answered multi-line phones and directed callers to the appropriate recipient while recording accurate messages - Created and coordinated employee schedules and guest appointmentsAssisted in inventory, ordering, receiving, stocking and distribution of office supplies, and product merchandise - Coordinated pick-up, delivery, and distribution of mail - Assisted leadership with communication on events, notifications, and daily reports. - Other related clerical duties include photocopying, faxing and filing, and maintaining a clean reception area
Graphic Designer Intern03/2009 to 05/2009 Murillo Design, Inc – 816 Camaron St San Antonio, TX 78212 (210) 248-9412 Assisted and performed all company activities including: Comprehensive meetings with company and potential clients, researching the market, designing logos, branding strategies, user experience design, modeling and photography, constructing packaging, project management from concept to production. Win:
Received a Sliver Addy in the American Advertising Federation Student ADDY 2009 Awards Competition helping me achieve the internship.
Cashier01/2007 to 09/2008 Whole Foods Market – 255 E Basse Rd #130 San Antonio, TX 78209 (210) 826-4676 Ensured guests are being taken care of immediately while delivering a welcoming experience. Checked out guests, managed a till, cleaned area, restocked items, helped search for items, bagged groceries, brought in carts from outside, up-selling, opened and closed store, and took continuous training classes. Wins:
Awarded a 100% secret shopper, and yearly review given a pay raise ($0.50)
University of Texas at San Antonio - 2005-2007 Studied Civil Engineering-
San Antonio College, 2007 - 2009, Studied Graphic Design/ Corporate Branding -
Elected for Steering Committee and created Rackspace's 1st Employee Resource Group, P.O.W.E.R. (Professional Organization of Women Empowered at Rackspace)
Lead the Communication group for Rackspace's 1st international leadership and career advancement conference: "Level UP- Your Game"
Interviewed Elyse Peterson, CEO and founder of Tealet and 2nd place winner of 500 Startups, for National Women's Month.