LiveCareer-Resume

closing team leader resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Energetic professional with 15 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Skills
  • Issue resolution
  • Client support
  • Quality Improvement
  • Training
  • Team Supervision
  • Safety
  • Experience in leadership
  • Team management
  • Organization
  • Work ethic
  • Multitasking
  • Clerical
  • Leadership
  • Relationship building
Experience
Closing Team Leader, 09/2012 to Current
Valley National BancorpChester, NJ,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored team progress and enforced deadlines.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Developed and monitored weekly staff schedules.
Backroom Team Leader, 09/2012 to Current
Leslie's Pool Supplies (Dba)San Carlos, CA,
  • Kept stockroom clean and neat for maximum productivity.
  • Unloaded incoming trucks and stocked merchandise in correct storage areas.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Checked online order receipts for customers and retrieved merchandise shipped to store location.
  • Completed inventory audits every [Timeframe] to check stock levels.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Coached warehouse team on FIFO monitoring.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Labeled pallets with proper information for storage in correct locations within warehouse.
  • Selected items from bins, scanned tags with tracker and loaded onto cart.
  • Used hand trucks, pallet jacks and forklifts safely and efficiently.
  • Operated forklifts and pallet jacks in accordance with established safety requirements.
Assistant Store Manager, 02/2005 to 03/2010
Foodlion Grocery StoreCity, STATE,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
Education and Training
: Computer And Information Sciences, Expected in to Savannah Technical College - Savannah, GA
GPA:
  • Completed coursework in Computers, Cisco

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Resume Overview

School Attended

  • Savannah Technical College

Job Titles Held:

  • Closing Team Leader
  • Backroom Team Leader
  • Assistant Store Manager

Degrees

  • Some College (No Degree)

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