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closing manager resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

Skills
  • Excel
  • Flood certification
  • Compliance regulations
  • Loan closing
  • Lender Quality Initiatives
  • Loan documentation
  • Employment verification
  • Risk management policies
  • 4506 Execution
  • Required Closing Document management
  • Closing Disclosures
  • Title search
  • Proficient in Microsoft Suits
  • Recruiting and hiring
  • Policy/program development
  • Supervision and training
  • Employee development
  • Profit and loss accountability
  • Sound judgment
  • Cross-functional team management
  • Performance improvements
Experience
05/2019 to Current
Closing Manager M/I Homes Galveston, TX,
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Hired, trained and guided closers to improve productivity and sales.
  • Analyzed relevant titles and escrow to confirm compliance with federal and state regulations.
  • Coordinated closing schedules and completed post-close reviews.
  • Worked with processors and underwriters to complete necessary documents.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Collaborated with other managers to deliver consistent leadership across teams.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
  • Oversaw team of 13 associates expertly handling delivery of accurate closing documents work.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to 13 employees through coaching, feedback and performance management.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Identified and solved complex strategy problems to drive organizational goals.
06/2015 to 05/2019
Closing Team Lead Spring Eq Plymouth Meeting, PA,
  • Graduate of the Manager's Leadership Academy, 2014
  • Communicate loan program requirements to processors, loan officers, closers necessary at closing and provide status updates
  • Manage pipelines to insure proper coverage and no dates or wires are missed
  • Verify loan closing package complies with insurer and guarantor requirements
  • Review and verify the accuracy of the final closing statements and huds prior to closing to ensure compliance with federal regulations
  • Create training material and hold training classes for the department on VA, FHA, Conventional, USDA, and all Bond loans
  • Prepare closing instructions for escrow and title companies
  • Draw closing documents and review closed loan packages to ensure completeness of loan documents for all programs
  • Make sure all conditions are met on underwriter's condition sheet and in accordance with program guidelines
  • Order wire transfers and balance funding worksheets
  • Solve problems quickly and communicate effectively with internal and external customers
  • Review and approve Power of Attorney and Trust documents
  • Organize weekly meetings with staff, sales and other ops partners
  • Create affidavits of affixation
  • Notarize liens, subordinations, affidavits, and deeds
05/2008 to 05/2015
Judicial Clerk Sr Food City Hixson, TN,
  • Handled all filings incoming and outgoing included but not limited to confidential files
  • Kept an accurate court calendar for the public and Judge
  • Assisted in payment arrangements and payments for all case types
  • Answered phones to assist all internal and external customers
  • Quashed warrants and made abstracts for defendants and attorneys
  • Processed all pre and post judgment civil filings
  • Processed all criminal and civil traffic matters
  • Preformed adjustments
  • Made digital copies of proceedings
  • Assisted in creating training material
  • Trained other employees as needed around Maricopa County
  • Assisted in file audits on all desk types
  • Prepared daily deposits and end of day reconciliation
  • Created orders and minute entry's
  • Proof read rulings, minute entry's, and orders
  • Mailed out all necessary documentations to all parties or for public request
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
04/2004 to 05/2008
Assistant Store Manager Wendy's City, STATE,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Education and Training
Expected in 08/2022 to to
Bachelor of Science: Business Management
Southern New Hampshire University - Manchester, NH,
GPA:

President's List Honoree Fall, 2021

  • Honor Roll Fall, 2021
  • 3.791 GPA
  • Concentration in Human Resources
Expected in 12/2018 to to
Contract Law - Certificate: Contracts
Harvard EX - ,
GPA:
Expected in 05/2016 to to
Associate of Applied Science: Paralegal Studies
Phoenix Community College - Phoenix, AZ,
GPA:
  • Phi Theta Kappa Honor Society Member
  • 3.67 GPA
Expected in 05/2008 to to
Certificate: Medical Administrative Assistant
Pima Medical Institute - Mesa, AZ,
GPA:
  • Honor Roll Recipient
Certifications
  • Notary Public, Loan Signing Agent - 2014

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Harvard EX
  • Phoenix Community College
  • Pima Medical Institute

Job Titles Held:

  • Closing Manager
  • Closing Team Lead
  • Judicial Clerk Sr
  • Assistant Store Manager

Degrees

  • Bachelor of Science
  • Contract Law - Certificate
  • Associate of Applied Science
  • Certificate

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