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closing manager resume example with 10 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Confident Mortgage Loan Closer touting 14 years of expertise working in high-volume environments. A knowledgeable professional with a background reviewing documentation in accordance with corporate procedures. A smart individual with exceptional communication skills that have been honed collaborating with attorneys, title company representatives and customers.

Skills
  • Closing Disclosures
  • Loan Processing Management
  • Mortgage-Related Documents
  • Training and Development
  • Government Standards
  • Customer Service
  • Issue Resolution
  • Retail Mortgages
  • Government Lending
  • Settlement Statements
  • Regulatory Disclosure Preparation
  • Operational Improvements
Work History
07/2022 to 11/2022
Closing Manager Mcdonald's , , Las Vegas, NV
  • Monitored pipelines to track and log status of loans.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Compiled closing packages for drafting and presentation accuracy.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Checked loan documents for accuracy prior to closing.
  • Prepared all paperwork for loan package and arranged final closing meeting.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
05/2019 to 07/2022
Closing Manager Mcdonald's , , Colorado Springs, CO
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Compiled closing packages for drafting and presentation accuracy.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Developed refinements to streamline closing processes.
  • Assessed operational needs to develop practical solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members on proper protocols and customer service standards.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Directed, organized and controlled closing functions for sites in 9 states.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Reviewed and validated details of loan applications and closing documentation.
  • Checked accuracy and completeness of all paperwork.
  • Worked with warehouse banks to manage shipment of collateral documents.
  • Prepared and reviewed buyer, seller, HUD and other transaction documents.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Prepared loan packages and closing instructions for bank employees.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Oversaw paperwork processing for FHA, VA and Conventional loans.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
11/2012 to 05/2019
Closer Better.Com , , Colorado Springs, CO
  • Reviewed loan files and updated to match current standards.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Checked loan documents for accuracy prior to closing.
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Provided highest level of service and support to customers, closing agents and realtors.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Worked with 4 warehouse banks to manage shipment of collateral documents.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Checked accuracy and completeness of all paperwork.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Prepared and reviewed buyer, seller, HUD and other transaction documents.
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Reviewed and validated details of loan applications and closing documentation.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Education
Expected in 05/2001 to to
High School Diploma:
American Home School - Lansing, IL,
GPA:

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Resume Overview

School Attended

  • American Home School

Job Titles Held:

  • Closing Manager
  • Closing Manager
  • Closer

Degrees

  • High School Diploma

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